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The Social Pulpit: Barack Obama’s  Social Media Toolkit Monte Lutz
Election 2009: Snapshot ,[object Object],[object Object],[object Object],[object Object]
Obama’s Social Media Program – Wordle Version
Changing the Way Businesses Communicate ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Obama’s Social Media Success ,[object Object],[object Object],[object Object],[object Object]
Formula for Electoral Victory Obama vs. McCain 2x 4x 5x 10x 365 electoral votes 66.8 million popular votes Web Traffic YouTube Viewers Facebook Friends Online  Staff 
By the Numbers Communication Strategy Result E-mail 13 million people on the e-mail list Received 7,000 variations of more than 1 billion e-mails Donors 3 million online donors Who contributed 6.5 million times Social networks 5 million "friends" on more than 15 social networking sites 3 million friends on Facebook alone Web site 3.5 million monthly visitors to MyBarackObama.com 2 million user profiles with 400,000 blog posts 35,000 volunteer groups that held 200,000 offline events 70,000 fundraising hubs that raised $30 million Video Nearly 2,000 official YouTube videos  Watched more than 80 million times, with 135,000 subscribers 442,000 user-generated videos on YouTube Mobile 3 million people signed up for the text messaging program  Received five to 20 messages per month Phone calls 3 million personal phone calls placed in the last 4 days of the campaign
Let’s Play Phone Tag Nokia 8860 BlackBerry 850 iPhone 3G Motorola Brick McCain Bush Dean Obama
Public Engagement Model: Spheres of Cross-Influence
Driving Media, Politics and Consumers 92% of journalists  research online  while writing  a story (Vocus) 90% of Congressional offices use blogs to help determine constituent opinion (National Journal) 60% of consumers have changed their opinion  of a brand based on  what they read online (Pew)
The President’s Social Pulpit ,[object Object],[object Object],[object Object],[object Object],[object Object]
Organizing for America ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Are You Ready to House Party?
Lessons from Obama’s Social Media Campaign ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Lesson One: Laddering Support  Through Tiers of Engagement Provide a  way  for people to get involved  based on their  level of engagement Advocate Social Personal Recruit others to donate  Create a group Host an event Post pictures/videos Write a blog post Join a group  Create a profile Post a comment Make a donation Sign up for e-mail/SMS Friend on social networks
Lesson Two: Empowering Super Users ,[object Object],[object Object],[object Object],Identify the connectors  early  and  give them the tools  to activate others
You may not have a rock star at the top of the ticket, but you have an Army of Davids looking to you for leadership.  What is your political footprint? Lesson Two Corollary: Know Your Political Footprint
Lesson Three:  Providing Source Materials for User-generated Content   ,[object Object],[object Object],[object Object],Edelman Trust Barometer 2008:  people trust “a person like me”  online
Edelman Trust Barometer: Who Do You Trust?
Lesson Four: Going Where People Are   To reach an audience,  know where they are  and  connect with them there
Lesson Five: Use Tools People Are Familiar With   ,[object Object],[object Object],[object Object],Participation  reinforces messages across platforms  and  creates as many touch points as possible
Lesson Five Corollary: Don’t Do It Yourself You Can’t Out-Google Google Sully Me
Lesson Six: Ensuring People Can Find Content    ,[object Object],[object Object],[object Object],[object Object],[object Object],Be found on  page one of any search  – or not at all
Lesson Seven: Mobilizing Supporters Through Mobile ,[object Object],[object Object],[object Object],[object Object],[object Object],With text messaging and mobile web, reach supporters  anywhere they are, any time  at a  lower cost
Lesson Eight: Harnessing Analytics to Improve Engagement ,[object Object],[object Object],[object Object],[object Object],Test, measure and revise  to improve conversion rates
Lesson Nine: Building the Online Operation to Scale Plan an online strategy  before  the intensity of a campaign kicks in
Lesson Ten: Choosing the Right Team   ,[object Object],[object Object],[object Object],[object Object],Factor internet and mobile  into every aspect  of a campaign
What Does This Mean for Your Organization? ,[object Object],[object Object],[object Object],[object Object]
Details, Details, Details ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Social Pulpit: Barack Obama's Social Media Toolkit

  • 1. The Social Pulpit: Barack Obama’s Social Media Toolkit Monte Lutz
  • 2.
  • 3. Obama’s Social Media Program – Wordle Version
  • 4.
  • 5.
  • 6. Formula for Electoral Victory Obama vs. McCain 2x 4x 5x 10x 365 electoral votes 66.8 million popular votes Web Traffic YouTube Viewers Facebook Friends Online Staff 
  • 7. By the Numbers Communication Strategy Result E-mail 13 million people on the e-mail list Received 7,000 variations of more than 1 billion e-mails Donors 3 million online donors Who contributed 6.5 million times Social networks 5 million "friends" on more than 15 social networking sites 3 million friends on Facebook alone Web site 3.5 million monthly visitors to MyBarackObama.com 2 million user profiles with 400,000 blog posts 35,000 volunteer groups that held 200,000 offline events 70,000 fundraising hubs that raised $30 million Video Nearly 2,000 official YouTube videos Watched more than 80 million times, with 135,000 subscribers 442,000 user-generated videos on YouTube Mobile 3 million people signed up for the text messaging program Received five to 20 messages per month Phone calls 3 million personal phone calls placed in the last 4 days of the campaign
  • 8. Let’s Play Phone Tag Nokia 8860 BlackBerry 850 iPhone 3G Motorola Brick McCain Bush Dean Obama
  • 9. Public Engagement Model: Spheres of Cross-Influence
  • 10. Driving Media, Politics and Consumers 92% of journalists research online while writing a story (Vocus) 90% of Congressional offices use blogs to help determine constituent opinion (National Journal) 60% of consumers have changed their opinion of a brand based on what they read online (Pew)
  • 11.
  • 12.
  • 13. Are You Ready to House Party?
  • 14.
  • 15. Lesson One: Laddering Support Through Tiers of Engagement Provide a way for people to get involved based on their level of engagement Advocate Social Personal Recruit others to donate Create a group Host an event Post pictures/videos Write a blog post Join a group Create a profile Post a comment Make a donation Sign up for e-mail/SMS Friend on social networks
  • 16.
  • 17. You may not have a rock star at the top of the ticket, but you have an Army of Davids looking to you for leadership. What is your political footprint? Lesson Two Corollary: Know Your Political Footprint
  • 18.
  • 19. Edelman Trust Barometer: Who Do You Trust?
  • 20. Lesson Four: Going Where People Are To reach an audience, know where they are and connect with them there
  • 21.
  • 22. Lesson Five Corollary: Don’t Do It Yourself You Can’t Out-Google Google Sully Me
  • 23.
  • 24.
  • 25.
  • 26. Lesson Nine: Building the Online Operation to Scale Plan an online strategy before the intensity of a campaign kicks in
  • 27.
  • 28.
  • 29.