Blog Answer

1. Hi Naveen ,
If you don't mind, I would want to take up the points raised by you one by one.
1- Social Media will consume time: Yes, it will. Social media is free to the extent of joining various
platforms, but after that it definitely demands time to initiate discussion, participate and build a
consensus. I am completely in agreement with you to this level. But, if you compare the overall cost
of communicating best features of your business, be it small or big, social media is the cheapest,
strongest and effective medium. But if you can't do it of your own, then delegate this responsibility
to the person, who understands your profession, and work in close coordination with you.
2. Unnecessary Public Scrutiny: Yes, when we leave message on online platform, we leave ourselves
for public scrutiny. Now, it completely depends on us that what message we leave anywhere, which
should not create controversy and demand the unnecessary attention. Otherwise all good attention
is necessary attention. Please mark it that modesty is not the name of upstart branding.
3. Publicly exposing the salable idea and killing the baby: Information is anyway available on all the
topic and fields in books, magazines and on internet, but don't you think that it is simply beyond
human capacity to master all. What differentiates the different set professionals from each other is
the field they choose and try to master. Any idea becomes good idea only when it is made relevant
and useful to the public at large. It can be done by the person only when he or she clearly
understands that topic, its features, the target audience segment, how the features can be
transformed into easy and useable steps. Moreover, all these things have to be communicated in
the language which target audience understands. There goes lot of effort literally in making a
business idea successful. If I am not wrong, then any person can be consultant only when he or she
has the extra skill set, qualification, sometime mandatory government certificates, experience
earned over years of hard work in the relevant field and charges fee for providing service on that
basis. Moreover, the business scenario never remains stagnant. It requires constant monitoring and
good amount of time to ponder, which can’t be done by everybody. We do come across people,
who started doing something else and ended up mastering something else, but yes, the person had
leave the earlier choice for good. You may be aware that our present India Cricket captain started his
sports career in football. Again I will say one thing; it is completely on you to share the index of your
book or entire book and at what cost. Rule is same for offline or online media.
So, the gist is, social media won’t devalue marketable business idea. Then the question arises, what
it will do and how it can help the small consultancy business. Here are my ideas:
1. It will establish thought leadership: There are various tools, platforms to put across
business communication and every tool has its own reach, own benefits, own limitations and
certainly its own cost. While all other medium works on one-sided communication, social
media works on participation, discussion and consensus. If the consultant is able to answer
the questions thrown at him or her satisfactorily, then he or she becomes a thought leader
among them. You will agree with me that a satisfied customer is better customer, because
not only he or she will come to you repeatedly if the need arises, will also recommend you
to their near and dear ones or anybody who cares to listen. Today’s customers has access to
all the information about the product or services, and if they don’t, then they hop over to
Google to find it. They have more faith in peer, fellow consumer, family member, friend’s

2. recommendation then one sided communication given by the company. In this case, a
satisfied customer will work wonders for organization. Moreover, social media not only
allows the thought leader to engage the small niche of customer, it also allows him or her to
make a mass of these small niches at the same time, depending on the set touch points.
With various tools, it helps to amplify the talk value. For a consultant, it also becomes
pertinent to be on social media because their clienteles are anyway educated one, mostly
having online presence and always ready to get into discussion. So, this is the best way to
promote small consultancy business. And not to forget, all this comes free of cost, only
thing you have to do is devote time.
2. Executive Branding: World over, Warren Buffet very famous personality, but is his company
Berkshire Hathaway is equally known, I have my doubts. Mr. Mukesh Ambani is one of the
most popular personalities in India, but how many person knows that which part of Reliance
business he owns. Can you imagine the brand value these gentlemen be bringing to the their
company. Small businesses are never about aggregates but about individuals, because it
starts with the individual’s idea. It becomes even more true in the case of consultancy
business, which is focussed around individual skill set, experience, qualification and
certificates. You may get various rules over internet and in books about executive branding,
but out of them, few are as follows:
a. Be very sure that what you want to be known as. Get your blueprint ready and work
accordingly.
b. If you are a not a media savvy person, then come out of it. Modesty will take you
nowhere. While not forcing you to become arrogant, I am suggesting you to let the
world know that you are master in your field. You are brand ambassador of your
organization and you have to be articulate and media savvy.
c. You have to be accessible when somebody needs you give the sound byte.
d. There may be many thoughts on different topics coming in your mind, but stick to
one and build on that. This will be foundation stone of your thought leadership.
e. Be everywhere but keep in mind, consistency is the key.
f. Build your relationship with media.
3. Chose where you want to play: Reach out to your consumers and build a community. Social
media allows you to do that and again I am repeating, without any cost. You need to devote
your time on engaging audience, collected data and do the analytics.
4. Target fundamental touch points: Work on the touch points you are promising to your
touch points and build your activity around them.
5. Your message should be simple, relevant, coherent, interactive and present everywhere.
6. Innovate where necessary: It is prime role as a thought leader. Your audience will depend
on you to bring in new ideas.

3. 7. Build to scale: Don’t rush to too many things in one go.
8. PR will complement social media
I hope I have been able to answer your questions. In case of any specific query, we can discuss it
over again.