This document provides guidelines for enabling lines of business (LoB) IT teams to become self-sufficient through integration. It discusses how to address the gap between increasing demands on IT and limited delivery capacity. A new operating model is needed where central IT provides enablement tools and reusable assets for LoB IT and developers to consume. Key areas covered include having a plan, managing security, costs, implementations, encouraging adoption through easy access and monitoring of integrations. Starting small with focused applications and examples and growing a community of volunteers and assets over time can help make this approach successful.

1. Jake Morgan Paul Anderson
How to Enable LoB IT to Be Self-
Sufficient with Integration

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Agenda
2
• Digital pressures
• New approach
• Guidelines for success
• Application network
• Next steps

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IT delivery gap
3
• IT : hands full keeping pace with demands for
– New integration
– Maintenance/extension of existing
DemandsonIT
Time
Today
IT delivery capacity

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Solving the delivery gap
4
• Needs a new operating model
– C4E
– Tooling that supports this model
Consumption and
innovation
DemandsonIT
Time
Today
IT delivery
capacity
Enablement and
assets
New IT
operating
model

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If you build “it”, will they come?
• Maybe ....
• Key questions:
– Easy to use?
– Easy to find?
– Easy to share?
Production
Reusable
assets
Central IT / LoB IT
Consumption
Feedback
and
usage
metrics
LoB IT, developers
Discoverable
Self-service

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Maximize and sanely grow assets?
Once they’re there – make it work safely?
6
• Find a balance
– overenthusiastic free-for-all
– Enthusiastic, structured & coordinated effort
Maximize value & know-how from domain experts
• Connect enthusiasm  experience
• Avoid overwhelming experienced integrators

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A few important areas
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1. Stay calm, have a plan
2. Security & access management
3. Cost management
4. Implementation w/ sane SDLC
5. Encourage adoption, power self-enablement
6. Monitoring/management of integrations
7. Supporting users less experienced with integration

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1. Stay calm, have a plan
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• Avoid free-for-all chaos
– “key roles”  core of experienced people
• monitor & guide discovery – a mini-C4E
– Fence off DEV-area … “enthusiastic discovery zone”
• Eg. guidelines for sanity:
– DON’T read 100 000 rows @ once, ….
– Guide enthusiasm  library of small, focused flows.
• Focus clear business goals – eg. “load CSV into DB”
– Start small, think BIG

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2. Security and access management
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– DEV = DEV
• No cross-env connections/flow
– Security = everyone’s job
• Encryption of passwords
• Need-to-know

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• Delegate mgt. of virtual infrastructure
– Appropriately structure “Business Groups”
– Delegate capacity-sharing  BG-admins
• Delegate
– Accountability
– Monitoring
• Be open to new ideas/methods
– Doing same as ever  same results as ever
3. Cost management

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Interlude – the application network
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• … built node-by-node
– As needed, purpose-built
• “Every journey . . . first step”
a) Start small, fail-fast
b) Iterate, improve
c) use nodes, accomplish tasks
d) harden
e) Do one thing, well.

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4. Implementation
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• Free-for-all  disappointment, unrealized gains
• Guide enthusiasm, so result is
– A growing library of small, focused apps.
• Sane, coordinated sprint – not a mad dash
• Quality SDLC matters

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5. Encouraging adoption
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• Must-have:
– Easy provisioning of roles & users.
– Low-friction to:
• Implement application network
• Store, save, share artifacts
• Run, monitor, manage apps
– Eager & motivated core
• Enthusiasm is a multiplier

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6. Monitoring/management of integrations
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• Design Center
– Unified access to runtime information in Anypoint Platform
– Extensive Anypoint Platform APIs 
• Easy custom monitoring via REST APIs

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7. Self-enablement
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1. Light formal training
1. Pre-load Anypoint Exchange:
• Quick-start basic examples - concise video, screencasts  foundation
• Graded library of examples: build skills incrementally
2. User feedback, including ratings
• Your community can score what’s “informative”, “useful”
3. C4E – self-sustaining community-based hands-on learning

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What kinds of people “make it work”?
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• Identify volunteers in LoB
– Enthusiasm & determination
• Volunteers
– Identify initial app. Start small
– Collaborate, build incrementally
• Validate & extend
–   Assets in Anypoint Exchange
• Grow volunteers into C4E
• Set up Business Groups, get organized!
Steps to execute

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• Anypoint Design Center – flow designer
– The newest member of Anypoint Platform
– Seamless: easy to use, reuse, share
– Suited for users across the spectrum of experience
– Ideal enabler for the application network
• Sign up for a trial today: https://anypoint.mulesoft.com
Conclusion

19. Jake Morgan Paul Anderson
Thank you