How to ditch meetings and play games instead
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Games? Aren’t games strictly for outside office hours? Not when it comes to user-centred design. Games are not only great fun, they’re also a fantastic way to approach a problem from a different angle and to get important requirements and information from users, stakeholders and team members, without it even seeming like hard work. In this presentation I cover some simple design games that you’ll be able to apply straight away to your user-centred design projects. You’ll learn games for generating potential design ideas, for exploring ideas and for refining and evaluating designs with users.
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How to ditch meetings and play games instead
- 1. #UCD14 @UCDUK HOW TO DITCH MEETINGS AND START PLAYING GAMES Neil Turner www.uxforthemasses.com @neilturnerux
- 2. OVERVIEW About me What are design games? When can you play design games? The games Over to you… #UCD14
- 4. #UCD14
- 5. What’s wrong with a good old fashioned meeting? (Rhetorical question) #UCD14
- 7. How do you keep a room of children entertained? #UCD14
- 8. http://ardgillancastle.ie/images/stories/childrensParties/children_party_games.jpg Party games! #UCD14
- 9. http://www.experiential-training.com Look how much fun games are… #UCD14
- 10. http://cdn.firstcry.com/brainbees/images/products/zoom/812a.jpg Lets have a quick game… #UCD14
- 11. #UCD14 HOW TO PLAY • Take it in turns to draw • Pick a card from the pack • Quickly draw what’s on the card • No words, symbols or ‘sounds like’ • Other players must guess the answer
- 12. #UCD14
- 13. What are design games? #UCD14
- 14. http://static.guim.co.uk/sys-images/Guardian/Pix/pictures/2011/9/26/1317039473011/Ed-Balls-at-Labour-MPs-v--017.jpg It’s only a game #UCD14
- 15. Design games have… #UCD14
- 16. http://www.culturalcatholic.com/NunsHavingFunCalendar2011.jpg Games should be FUN!!! #UCD14
- 17. Discovery Concept Design Develop Evolve From Agile Experience Design: Lindsay Ratcliffe, Marc McNeill When can you play design games? #UCD14
- 18. The games #UCD14 http://www.freewallpapersbase.com/sports/wallpapers1/sports-wallpaper200962819336390778010.jpg
- 20. GOALS • Define system actors, touchpoints, artefacts & relationships • Agree system scope WHEN TO PLAY • Discovery & Concept PLAYERS • Up to about 12 players #UCD14
- 21. HOW TO PLAY • 15-20 mins to sketch system in pairs or small groups • Sketch actors, touchpoints, artefacts & relationships • Each pair/group presents their sketched system • Define and draw agreed system & scope #UCD14
- 22. BENNEFITS • Highlights different users, artefacts, touchpoints and relationships within the system • Helps establish scope of system • Facilitates definition of system #UCD14
- 23. http://www.turingfilm.com/wp-content/uploads/2011/03/11-3-18-Poker-cards.jpg Priority Poker #UCD14
- 24. GOALS • Prioritise a set of items WHEN TO PLAY • Throughout a project PLAYERS • Up to about 8 players #UCD14
- 25. HOW TO PLAY • Each player has a set of 5 priority poker cards (1 – 5) • For each item to be prioritised ‒ Players place their priority card face down on table ‒ All cards revealed together ‒ Players explain priority ‒ Collectively agree priority #UCD14
- 26. BENNEFITS • Exposes different priorities • Gives everyone input into prioritisation process • Keeps prioritisation simple #UCD14
- 27. http://magicalbirthdaydust.files.wordpress.com/2012/04/d.jpg Pass the idea parcel #UCD14
- 28. GOALS • Come up with great ideas WHEN TO PLAY • Concept PLAYERS • Up to about 12 players #UCD14
- 29. #UCD14 HOW TO PLAY • Introduce topic / problem • 5 – 10 mins for players to individually write down ideas • Players pass ideas to a different player • 5 – 10 more mins for players to expand ideas or add related ideas • Repeat (if necessary) • Stick up ideas and discuss as a group
- 30. BENNEFITS • Generates lots of ideas • Gives everyone input into ideation process • Encourages evolution of ideas #UCD14
- 31. http://ipoem.files.wordpress.com/2013/03/snakesandladders.png Snakes & Ladders #UCD14
- 32. GOALS • Map out the customer journey • Capture steps, ideas & problems WHEN TO PLAY • Discovery & Design PLAYERS • Up to 4 players #UCD14
- 33. HOW TO PLAY • Define customer goal • Using post-it notes (or similar) capture ‒ Steps customer takes ‒ Potential problems (snakes) ‒ Ideas for improving their experience (ladders) #UCD14
- 34. BENNEFITS • Helps teams to consider end-to-end customer journey • Identifies ideas and potential problems • Encourages multi-channel, multi-device and multi-user thinking #UCD14
- 36. GOALS • Evaluate & compare items (e.g. ideas, designs, personas) WHEN TO PLAY • Throughout a project PLAYERS • Up to about 6 players #UCD14
- 37. HOW TO PLAY • Define & agree top trump attributes e.g. Design goals, UX principles • For each item ‒ Name & sketch on top trump card ‒ Rate each attribute out of 100 ‒ Add any notes or comments • Compare and contrast using Top Trump cards #UCD14
- 38. BENNEFITS • Focuses evaluation of options • Helps teams to compare alternative options • Generates useful design artefact #UCD14
- 39. FANTASY FEATURE LIST #UCD14 https://www.youtube.com/watch?v=r1E3w8mV_K4
- 40. FANTASY FEATURE LIST https://www.youtube.com/watch?v=r1E3w8mV_K4 GOALS • Prioritise features WHEN TO PLAY • Throughout a project PLAYERS • Up to 3 players #UCD14
- 41. HOW TO PLAY • Create feature cards Describe feature Indicate cost (based on estimate) • Give players a limited budget to FANTASY FEATURE LIST https://www.youtube.com/watch?v=r1E3w8mV_K4 spend • What is their fantasy feature list? #UCD14
- 42. BENNEFITS • Forces evaluation of features • Considers and communicates complexity (i.e. cost) of features FANTASY FEATURE LIST https://www.youtube.com/watch?v=r1E3w8mV_K4 • Exposes feature trade offs #UCD14
- 44. MORE GAMES • www.gogamestorm.com • www.innovationgames.com #UCD14
- 45. http://julettemillien.com/wp-content/uploads/2014/03/Imagination-and-logic-Einstein.jpg Use your imagination… #UCD14
- 46. THANK YOU :-) www.uxforthemasses.com slideshare.net/neiljamesturner @neilturnerux #UCD14
Notes de l'éditeur
- Currently working as a UX lead at Omobono
- Been UX professional for over 10 years
- Meetings are a necessary evil but… Not great for engaging people or for involving people Can be very boring Ultimately often not very effective
- Ask the audience…
- There must be a better way!
- Design games like other games, just for business rather than pleasure
- Look at stages for a design project Can play games at pretty much every step, from discovery to delivery and beyond
- Touchpoints are interactions with the system, not to be confused with channels
- A bit like planning poker
- Typically used to map the current experience, but could map the future experience
- Sadly I don’t think these are genuine top trumps cards
- Important that costs are relative to other features
- Will make slides on my blog Will be able to download the slides, along with notes