YouSuggest is a social suggestion box - allowing your users to submit feedback and suggestions in a public, engaging environment, rate and discuss them. It allows your product managers to prioritize the features and enhancement requests about the product/service while increased transparency and engagement builds loyalty. YouSuggest is SaaS product built by Lattice Purple Technologies - a Ruby on Rails startup in India. More details are available on http://yousuggest.us . Mail me at nilesh@latticepurple.com if you have questions. This PPT gives a brief walk through on the features of the latest release of YouSuggest.

2. So you are trying to build a great product

3. Nice  but…

4. Customer feedback is essential to continuously improve the product You knew this already…

5. The problem is…

6. How do you collect feedback?

7. And more importantly..

8. How do you recognize which feedback is important and which is to be ignored

9. by e-mail ?

10. That’s a closed suggestion box

11. Users are skeptical No visible history of actions being taken upon the suggestions Dissuaded from providing feedback Product managers stay in dark A vocal minority may dominate the majority voice No way for you to know which ideas are most relevant for your audience Lost opportunity a proactive customer can be turned into a product evangelist

12. But what if the suggestion box was social ?

13. A living, breathing space

14. Where each suggestion or idea would get its own space..

15. So that any user can see suggestions posted by others..

16. Promote or demote it..

17. Comment on it..

18. And keep track of the updates on the suggestion

19. Yes we’re talking about a Digg for customer suggestions

21. When you sign up for YouSuggest..

22. We’ll create a suggestion box at <yoursubdomain>.yousuggest.us

24. Don’t worry..

25. The look and feel for the site can be completely customized. For example…

27. Users can submit suggestions

28. Suggestion Summary

29. Suggestion – full view

30. A very simple voting mechanism to promote / demote suggestions

31. You can define categories as you like

32. A suggestion can have one of the following statuses

33. You can also provide a message along with status to keep your users informed

34. RSS feeds to keep track of activity on a suggestion

35. Select users as moderators Moderators can provide status updates on suggestions but cannot customize the account

36. Extensive Reports To get a quick glance on the activity in your suggestion box

37. And a powerful dashboard to customize your account

38. Setup Web Analytics To keep a tab on the traffic stats for your portal

39. Flexible Plans See http://yousuggest.us for details and comparison of plans and special offers

40. Want to use your own domain? http://mysuggestionbox.com Instead of http://mysubdomain.yousuggest.us

41. DNS Masking Available in business, corporate, and enterprise plans

42. Don’t want your users to register again on the suggestions portal? Instead allowing them to use their existing accounts of your main site ?

43. Single sign-on A very simple, yet secure mechanism is available which requires very little configuration change at your main site

44. Don’t want your users to leave your website at all?

45. Embeddable Widget Again, the look and feel is completely customizable !

46. Profanity Filter Keep your community civil by blocking common curse words

47. Private Suggestions Can be seen only by the moderators and account administrator

48. Mark suggestions as spam or duplicate

49. And tons of more features…

50. YouSuggest is SaaS Software-as-a-service

51. No need to download, install or host anything No maintenance overhead for you All future upgrades and bug-fixes are free of cost

52. No Hassles No contracts or lock-in Pay as you go Upgrade/downgrade your plan as you wish Close your account anytime

53. Have questions? Get in touch with Marvin

54. Built by http://www.latticepurple.com