3. Planning of the Organizational
Structure
The
division of responsibilities
among individuals and between
groups
The grouping of work or
departmentalization according to
functions, specialization, tradition,
process, location, time etc
4. The
chain of command by
levels by authority and
formal channels of
communication
The number of layers of
management in the
organizational pyramid or
structure
9. Building employee morale
Recognizing outstanding company service
and individual achievements
Promoting and facilitating open
communication throughout the organization
Providing recreational and social activities
Ensuring high quality employee food
services
10. Conducting
attitude surveys to
locate area of employee
dissatisfaction
Providing counseling for both job
related and personal problems
Promoting from within
Sponsoring career development
programs
Providing profit sharing
12. Reservations
Responding to all direct reservation requests,
either confirming them or advising that space
is unavailable on the requested dates
Interacting with external reservation systems
used by the resort
Collecting and holding advance deposits, if
required ,pending guest arrival or
cancellation
13.
Processing both individual and group
reservations, determining what is required,
and notifying appropriate departments
Refunding deposits in cases of timely
cancellations, attempting to resell the spaces
involved
Preparing the guest folios and in many cases,
the guest registration cards and forwarding
them to reception desk before the guest
arrival
Maintaining guest history files