What is Information Governance

#AIIM

The Global Community of Information Professionals

What is
Information Governance
Manage risks, reduce costs, and maximize value of information

Copyright © AIIM | All rights reserved.

aiim.org

Your Industry Association
 AIIM is the global community for
information professionals
 Founded in 1943
 80,000 active community members

 We do research and task forces
analyzing trends and opportunities
 Forbes Magazine called our research with
author Geoffrey Moore the "Best social
media idea of 2011”
 AIIM published last year #OccupyIT – a
manifesto about how business leaders must
reclaim IT

 AIIM is a also leading provider of
training and standards


The Need for Information Governance
 Digital data is growing & moving
beyond the enterprise
 Business value & risk is often
unknown & unmanaged
 Sharing information with partners
&
suppliers is routine
 Social networking & mobile access
is prevalent
 Risk of security breach or data loss
is growing
Source: Chris Preston, Information Intelligence Group, EMC at #AIIM12
3


Perfect Storm of Regulation









Data Privacy Laws (vary by state)
Freedom of Information Act
HIPAA
Payment Card Industry Data
Security Standard
Homeland Security
Sarbanes-Oxley
Industry specific regulations
(HACCP)
Federal Rules of Civil Procedure

AIIM research found
that legal costs, fines
and damages could be
reduced by 25% if
organizations applied
best practice
procedures to records
management, security
and e-Discovery.

Source: Monica Crocker, Land O’Lakes at #AIIM13
4


Definition of Information Governance
“The specification of decision rights and an accountability
framework to encourage desirable behavior in the
valuation, creation, storage, use, archival and deletion of
information. It includes the processes, roles, standards and
metrics that ensure the effective and efficient use of
information in enabling an organization to achieve its goals.”
Source: Gartner

The key terms?
 Accountability framework for information
 Processes, roles, standards, metrics
 Effective, efficient use of information to achieve goals
5


IG as an Umbrella Term

Source: http://ediscoveryjournal.com/wp-content/uploads/edj6
Copyright © AIIM | All
reports/ViaLumina_eDJ_Info_Governance_Survey_Report.pdfrights reserved.

One IG Program to Rule Them All
Managing
information
throughout its
lifecycle from a
broader
perspective than
just retention,
legal obligation,
or IT
functionality

Seeks to meet
the needs of
the total
organization
(Compliance,
IT, and lines of
business) with
optimized
information
management
practices

Source: Doculabs &
EDRM Information Governance Reference Model (http://www.edrm.net/projects/igrm)
7


A New Strategy for IG
1.
2.
3.

4.
5.
6.

7.
8.
9.

Manage all information, not just records
Connect legal, privacy and regulatory retention obligations to
relevant information
Retention periods must take into account the business value of
information in addition to legal and compliance value
Identify where information is located
Ensure that retention and disposal obligations are communicated
and publicized in a language that stakeholders can understand
Allow for flexibility to adapt to local laws, obligations and
limitations
Include a mechanism that allows legal and IT to collaborate in
executing and terminating legal holds
Identify and eliminate duplicate information
Update in real time to account for changes in laws, to business
and in technology
Source: Lorrie Luellig, Ryley Carlock & Applewhite http://www.cioinsight.com/it8
management/inside-the-c-suite/a-modern-governance-strategy-for-data-disposal.html/

Establish an IG Framework

9


Source: http://www.infogovcommunity.com/blog/maturity-model-overview/

Manage Information Risks - 1
 Information Management Compliance =
legal requirements + industry standards +
organizational policies and guidelines, and
more...






Finding and retrieving information on demand
Controlling access and confidentiality
Monitoring and reporting for enforcement
Comprehensive auditing
Secure retention and destruction
Source: Ovum
10


Manage Information Risks - 2
Which of the following do you consider to be the three biggest risks to your
company from a failure of information governance? (max THREE)
0%

10%

20%

30%

40%

50%

60%

Excess litigation costs or damages resulting from poor…
Loss of customer confidence or bad publicity from…
Loss of intellectual property or company confidential…
Inability to respond to requests (Freedom of…
Infringement of industry-specific compliance…
Audit qualifications due to inadequate records
Regulator action from loss/exposure of personally…
Poor outcome of customer/supplier disputes due to…
Criminal prosecution for allowing personally sensitive…
11

N=500

Reduce Information Costs - 1
Which three of the following do you consider to be the biggest benefits to your
company from good information governance? (max THREE)
0%

10%

20%

30%

40%

50%

60%

70%

80%

Reduce storage and infrastructure costs
Exploit and share our knowledge resources
Faster response to events, accidents, press…
More personalized and accurate service to…
Better customer/supplier relationships
Support for potential big data initiatives
Better reputation/improved shareholder value
Faster and cheaper financial audits
Control social media for positive benefit
12

N=506

Reduce Information Costs - 2
68% of stored information is redundant, outdated, or trivial (ROT)
Subject to
Legal
Hold, 2%

Has
Business
Utility, 25%

Everything
Else, 68%
Regulatory
Record
Keeping, 5
%

AIIM found that
organizations
could achieve 41%
reduction in disk
store costs if
there is only one
stored copy of all
documents and
attachments. 50%
could halve their
data-centre costs.

13
Source: Compliance and Governance OversightCopyright © AIIM
Council

| All rights reserved.

Maximize the Business Benefit - 1

33.5% more productive (average)
14

How much more
productive do you
think the
administrative
staff in your
organization would
be (or are) if their
processes were
work-flowed,
using scanned
forms and
documents, with
automated data
capture?



30.9% more productive (average)
15

How much more
productive do you
think professional
staff in your
organization would
be (or are) if they
could find internal
information and
documents as
quickly and as easily
as they find
information on the
web?


How much would it
improve (or have
you improved) the
efficiency of your
office staff by giving
them sufficient
remote or mobile
access to company
information that
they are able to
efficiently work
from home or onthe-road?

25.1% more efficient (average)
Photo source: http://www.flickr.com/photos/globalx/4864001692/

16


By how much do you think
customer service levels and
response times could be (or
have been) improved if all
of your customer-facing
staff could immediately
access and share all of the
customer related and caserelated information that
you hold.

32.2% more responsive (average)
17


Information Governance Training
AIIM – the leading training
provider for information
professionals
 25,000+ course attendees
 Self-paced or live courses
 Courses can be customized
for your organization
 Pass the online exam to earn
the designation

18

Learn how to establish an information
accountability framework that reduces
costs, manages risk, and optimizes value
• Get executive sponsorship
• Establish an Information Governance
Program
• Identify necessary
components, technologies, and
instruments
• Assess the impact of
mobile, social, cloud and big data
analytics
• Conduct a risk assessment and
mitigation
• Automate records retention and
disposition
• Identify necessary roles and
responsibilities
Copyright
• Measure for success © AIIM | All rights reserved.

1. Understanding the Context
How to understand the context of the organization
How to conduct a Maturity Assessment
How to identify and prioritize business, legal and
other requirements (compliance)
How to conduct a risk profile, assessment and
mitigation (risk management)
How to define the scope of the MSR
How to identify the quality of leadership
How to get management commitment
How to obtain Executive Sponsorship
How to develop a policy
How to establish organizational roles, responsibilities
and authorities

2. Planning
How to carry out planning
How to address risks and opportunities
How to define business problems
How to build a program roadmap
How to establish an organizational blueprint
How to establish information management
objectives and plans to achieve them
How to define Metrics

3. Support
How to ensure the support that is required
How to ensure the resources that are required
How to establish competencies for roles
How to increase awareness and improve training
How to improve communication
Hot to ensure proper documentation

4. Operations
How to establish operations
How to carry out operational planning and control
How to design of data and information processes
How to implement an information governance
operation
How to establish supporting roles required for
information management
How to establish and use analytics
How to establish control for Security & Privacy
How to manage the lifecycle of data and information

5. Performance Evaluation
How to carry out program performance evaluations
How to monitor, measure, analysis programs
How to measure performance results
How to carry out an internal system audit
How to conduct a management review
How to establish continuous improvement
How to address nonconformity control and
corrective actions

6. Components/1
How to carry out high level activities for records and
Lifecycle management
How to carry out high level activities for Data Quality
How to carry out high level activities for Data
security and privacy

7. Components/2
How to carry out high level activities for Big data
How to carry out high level activities for Mobile
computing
How to carry out high level activities for Cloud
computing
How to carry out high level activities for Social media
management

8. Associated Technologies/1
How to use Content Management (including CMS,
WCM and ECM)
How to use Document management (including
scanning and imaging)
How to use Records management (including EDRMS
and physical records management)
How to use Digital asset management (DAM)
How to use Email management (and archiving)

9. Associated Technologies/2
How to use Archive management, Business process
management
How to use Search (including enterprise search and
federated search)
How to use eDiscovery and eDisclosure
How to use Analytics and “big data” analysis

10. Instruments
How to develop a taxonomy
How to develop a metadata model
How to develop a security classification scheme

Information Governance Practitioner
- Create an information accountability frameworkAIIM |reducesreserved.
19
Copyright © that All rights
costs, manages risk, and optimizes value

24-7 course access for 6 months
Unlimited
access for 6
months
Downloadable
resources, chec
klists, and
templates
Online exam
leading to an
AIIM
designation

20


Standards and best practices
The courses use and refer to standards when possible including benefits
and disadvantages

All AIIM training courses have an international focus with local
examples of regulations and standards

21


Sign up now at www.aiim.org/training
 Self-paced Practitioner courses starts at $790 per person




Includes 6 months access to online resources, handouts, and exam
Contact AIIM to get significant student-bulk discounts for 10+
students
Instructor is available for 6 months to answer questions and provide
guidance

 1 day or 3 x 90 min virtual live Practitioner sessions just for your
organization for $3,700 with max 15 attendees




AIIM organizes a 1 day or 3 x 90 min live virtual sessions with
experienced instructor and subject matter expert
Attendees get 6 months access to online resources, handouts, and
exam
Instructor is available for 6 months to answer questions and provide
guidance

22


What is Information Governance

Recommandé

Recommandé

Contenu connexe

Tendances

Tendances (20)

Similaire à What is Information Governance

Similaire à What is Information Governance (20)

Plus de Atle Skjekkeland

Plus de Atle Skjekkeland (20)

Dernier

Dernier (20)

What is Information Governance

Notes de l'éditeur