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PRESENTING
THE
BETA CODEXPutting an end to “command and control”:
12 laws for defining the 21st century organization
Make it real!
BetaCodex Network Associates
Niels Pflaeging & Valérya Carvelho & Silke Hermann
BetaCodex Network White Paper No. 06. New version Jan 2011
When Frederick Taylor published his landmark book
“The Principles of Scientific Management“, in 1911, he
suggested ”management“ as a revolution that would
solve the problems of the industrial-age organization.
Above all, Taylor pioneered the concept of dividing an
organization between “thinking people” (managers) and
“executing people” (workers) – thus inventing
management as a class, and as thinking principals of
the non-thinking “human resources”. Taylor also
pioneered the functional division of organizations.
Taylors methods and concepts were soon unmasked as
inhuman and non-scientific and his consulting methods
as rather ineffective. But the concept of division did
nonetheless became widely adopted after his death, in
1915.
Management, as we know it today, is not much different
from what Taylor proposed, 100 years ago. In today's
dynamic and complex markets, however, tayloristic
command and control management is proving more and
more obsolete and toxic for both organizational
performance and human and social advancement. We
now call tayloristic management “Alpha”.
The age of management – and its inventor
© BBTN – All rights reserved3
Industrial age ends:
”Supplies have the power“,
Evolution of mass markets:
Taylorism as the superior model
Characteristics
•  Incremental change
•  Long life cycles
•  Stable prices
•  Loyal customers
•  Choosy employers
•  „Managed“ results
Dynamics
and
complexity
1890 1980 1990
low
high
2000 2010 2020 2030
1.  Discontinuous change
2.  Short life cycles
3.  Constant pressure on prices
4.  Less loyal customers
5.  Choosy employees
6.  Transparency,
societal pressure
!  High financial
expectations
Knowledge economy advances:
”Customers have the power“,
strong competition, individualized demand:
decentralized and adaptive model is superior!
Competitive
success factors (CSF)
- Fast response
- Innovation
- Operational excellence
- Customer intimacy
- Great place to work
-  Effective
governance
-  Sustained superior
value creation/fin.perf.
Characteristics
Most organizations still use the “alpha” organization model that was designed
for efficiency, while the problem today is complexity, requiring a “beta” model.
Now, all these factors
are equally important!
Here, only efficiency
mattered, really!
The world has changed – organizations have not, by and large
Stage 1: Beyond Budgeting (1998-2002)
Stage 2: Beyond command and control (2003-2007)
Stage 3: Beyond incremental change (2008-)
founded
1998
founded
2008
A movement for organizational transformation that started in 1998
From: Managed pyramid To: Led, decentralized network
© BBTN – All rights reserved6
Law Beta - “Leadership” Alpha - “Management”
(Do this!) (Not that!)
§1 Freedom to act Connectedness not Dependency
§2 Responsibility Cells not Departments
§3 Governance Leadership not Management
§4 Performance climate Result culture not Duty fulfillment
§5 Success Fit not Maximization
§6 Transparency Intelligence flow not Power accumulation
§7 Orientation Relative Targets not Top-down prescription
§8 Recognition Sharing not Incentives
§9 Mental presence Preparedness not Planning
§10 Decision-making Consequence not Bureaucracy
§11 Resource usage Purpose-driven not Status-oriented
§12 Coordination Market dynamics not Commands
The BetaCodex: The 12 new laws of Leadership
Comparing the models
Technology:
“Management”/Alpha
Technology:
“Leadership”/Beta
Henry Mintzberg
Gary Hamel
Jeremy Hope
Michael Hammer
Thomas Johnson
Charles Horngren
…
Stafford Beer
Margareth Wheatley
Niklas Luhmann
W. Edwards Deming
Kevin Kelly
Ross Ashby
Joseph Bragdon
…
Douglas McGregor
Chris Argyris
Jeffrey Pfeffer
Reinhard Sprenger
Stephen Covey
Howard Gardner
Viktor Frankl
…
Peter Drucker
Tom Peters
Charles Handy
John Kotter
Peter Senge
Thomas Davenport
Peter Block
…
Sciences:
Thought leaders
(selected)
Practice:
Industry leaders
(selected)
Complexity
theories
Social
sciences and
HR
Leadership &
change
Strategy &
Performance
management
Industry
Retail
Services
Governments
& NGOs
The BetaCodex is rooted in both sciences and practice
Industry
Retail
Services
Governmental
& not-for-profit
on the organizational model,
The BetaCodex:
It means working
in the model
not
Foundation Several decades oldTime scale: organization's age
Alpha! Low degree of
decentralization/ empowerment
Differentiation
phase Stagnation
within the tayloristic model
Integration
phase
Beta! High degree of
decentralization/ empowerment
Sustaining and
deepening of the
decentralized model,
through generations
Transformation
through radical
Decentralization of decision-making
Pioneering
phase
Bureaucratization
through growing hierarchy
and functional differentiation
Evolution
within the decentralized model
(culture of empowerment
and trust) Beta! High degree
of decentralization/
empowerment
Organizations of all kinds evolve during their lives – most have transformed
themselves at least once - moving from Pioneer phase to Differentiation phase
Principles & shared
values – not rules!
Market-driven sense & respond –
not hierarchy-driven
command & controlMarket rules –
not bosses!
Socially dense & based on
peer pressure – not
individualized bureaucracy
Funcationally integrated
cells – not funcationally
divided departments
Radically decentralized
decision-making –
not centralized command
Team-based self-
governance –
not top-down control
Extreme transparency –
not information bottle-
necks
Some principles typical of a BetaCodex organization
Centralized
hierarchy,
“command and
control“
strategy
control
Fixed
performance
contracts
Decentralized
network,
“Sense and
respond“
Dynamic
coordination
Relative
performance
contracts
Dynamic
processes
The old model is not
aligned with today’s
Critical success factors and
it does not support ‘Theory Y’.
> We need a new
model to cope with
complexity
> We must change
the whole model!
From the tayloristic (“Alpha”) to the emerging “Beta” organization
Fixed processes
Alpha: Traditional model (supports efficiency) Beta: New model (supports complexity)
© BetaCodex Network – All rights reservedWhite paper – The 3 Structures of an Organization 25
Find all BetaCodex Network white papers on www.betacodex.org/papers and on Slideshare.
Special	
  
Edi+on	
  
Special	
  
Edi+on	
  
The BetaCodex Network white papers - so far
www.organizeforcomplexity.com
The “Organize for Complexity” book
Paperback edition Deluxe edition
(with bonus chapter)
betacodex.org
Get in touch with us for more information about leading BetaCodex transformation,
and ask us for a keynote or a workshop proposal.
Make it real!
Niels Pflaeging
contact@nielspflaeging.com
nielspflaeging.com
New York, Wiesbaden
Valérya Carvalho
mvaleriacarv@gmail.com
LinkedIn
São Paulo
Silke Hermann
silke.hermann@nsights-group.de
insights-group.de
Wiesbaden, Berlin, New York
Lars Vollmer
me@lars-vollmer.com
lars-vollmer.com
Hannover, Stuttgart

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Transforming Organizations for Complex Times

  • 1. PRESENTING THE BETA CODEXPutting an end to “command and control”: 12 laws for defining the 21st century organization Make it real! BetaCodex Network Associates Niels Pflaeging & Valérya Carvelho & Silke Hermann BetaCodex Network White Paper No. 06. New version Jan 2011
  • 2. When Frederick Taylor published his landmark book “The Principles of Scientific Management“, in 1911, he suggested ”management“ as a revolution that would solve the problems of the industrial-age organization. Above all, Taylor pioneered the concept of dividing an organization between “thinking people” (managers) and “executing people” (workers) – thus inventing management as a class, and as thinking principals of the non-thinking “human resources”. Taylor also pioneered the functional division of organizations. Taylors methods and concepts were soon unmasked as inhuman and non-scientific and his consulting methods as rather ineffective. But the concept of division did nonetheless became widely adopted after his death, in 1915. Management, as we know it today, is not much different from what Taylor proposed, 100 years ago. In today's dynamic and complex markets, however, tayloristic command and control management is proving more and more obsolete and toxic for both organizational performance and human and social advancement. We now call tayloristic management “Alpha”. The age of management – and its inventor
  • 3. © BBTN – All rights reserved3 Industrial age ends: ”Supplies have the power“, Evolution of mass markets: Taylorism as the superior model Characteristics •  Incremental change •  Long life cycles •  Stable prices •  Loyal customers •  Choosy employers •  „Managed“ results Dynamics and complexity 1890 1980 1990 low high 2000 2010 2020 2030 1.  Discontinuous change 2.  Short life cycles 3.  Constant pressure on prices 4.  Less loyal customers 5.  Choosy employees 6.  Transparency, societal pressure !  High financial expectations Knowledge economy advances: ”Customers have the power“, strong competition, individualized demand: decentralized and adaptive model is superior! Competitive success factors (CSF) - Fast response - Innovation - Operational excellence - Customer intimacy - Great place to work -  Effective governance -  Sustained superior value creation/fin.perf. Characteristics Most organizations still use the “alpha” organization model that was designed for efficiency, while the problem today is complexity, requiring a “beta” model. Now, all these factors are equally important! Here, only efficiency mattered, really! The world has changed – organizations have not, by and large
  • 4. Stage 1: Beyond Budgeting (1998-2002) Stage 2: Beyond command and control (2003-2007) Stage 3: Beyond incremental change (2008-) founded 1998 founded 2008 A movement for organizational transformation that started in 1998
  • 5. From: Managed pyramid To: Led, decentralized network
  • 6. © BBTN – All rights reserved6 Law Beta - “Leadership” Alpha - “Management” (Do this!) (Not that!) §1 Freedom to act Connectedness not Dependency §2 Responsibility Cells not Departments §3 Governance Leadership not Management §4 Performance climate Result culture not Duty fulfillment §5 Success Fit not Maximization §6 Transparency Intelligence flow not Power accumulation §7 Orientation Relative Targets not Top-down prescription §8 Recognition Sharing not Incentives §9 Mental presence Preparedness not Planning §10 Decision-making Consequence not Bureaucracy §11 Resource usage Purpose-driven not Status-oriented §12 Coordination Market dynamics not Commands The BetaCodex: The 12 new laws of Leadership
  • 8. Henry Mintzberg Gary Hamel Jeremy Hope Michael Hammer Thomas Johnson Charles Horngren … Stafford Beer Margareth Wheatley Niklas Luhmann W. Edwards Deming Kevin Kelly Ross Ashby Joseph Bragdon … Douglas McGregor Chris Argyris Jeffrey Pfeffer Reinhard Sprenger Stephen Covey Howard Gardner Viktor Frankl … Peter Drucker Tom Peters Charles Handy John Kotter Peter Senge Thomas Davenport Peter Block … Sciences: Thought leaders (selected) Practice: Industry leaders (selected) Complexity theories Social sciences and HR Leadership & change Strategy & Performance management Industry Retail Services Governments & NGOs The BetaCodex is rooted in both sciences and practice
  • 10. on the organizational model, The BetaCodex: It means working in the model not
  • 11. Foundation Several decades oldTime scale: organization's age Alpha! Low degree of decentralization/ empowerment Differentiation phase Stagnation within the tayloristic model Integration phase Beta! High degree of decentralization/ empowerment Sustaining and deepening of the decentralized model, through generations Transformation through radical Decentralization of decision-making Pioneering phase Bureaucratization through growing hierarchy and functional differentiation Evolution within the decentralized model (culture of empowerment and trust) Beta! High degree of decentralization/ empowerment Organizations of all kinds evolve during their lives – most have transformed themselves at least once - moving from Pioneer phase to Differentiation phase
  • 12. Principles & shared values – not rules! Market-driven sense & respond – not hierarchy-driven command & controlMarket rules – not bosses! Socially dense & based on peer pressure – not individualized bureaucracy Funcationally integrated cells – not funcationally divided departments Radically decentralized decision-making – not centralized command Team-based self- governance – not top-down control Extreme transparency – not information bottle- necks Some principles typical of a BetaCodex organization
  • 13. Centralized hierarchy, “command and control“ strategy control Fixed performance contracts Decentralized network, “Sense and respond“ Dynamic coordination Relative performance contracts Dynamic processes The old model is not aligned with today’s Critical success factors and it does not support ‘Theory Y’. > We need a new model to cope with complexity > We must change the whole model! From the tayloristic (“Alpha”) to the emerging “Beta” organization Fixed processes Alpha: Traditional model (supports efficiency) Beta: New model (supports complexity)
  • 14. © BetaCodex Network – All rights reservedWhite paper – The 3 Structures of an Organization 25 Find all BetaCodex Network white papers on www.betacodex.org/papers and on Slideshare. Special   Edi+on   Special   Edi+on   The BetaCodex Network white papers - so far
  • 15. www.organizeforcomplexity.com The “Organize for Complexity” book Paperback edition Deluxe edition (with bonus chapter)
  • 16. betacodex.org Get in touch with us for more information about leading BetaCodex transformation, and ask us for a keynote or a workshop proposal. Make it real! Niels Pflaeging contact@nielspflaeging.com nielspflaeging.com New York, Wiesbaden Valérya Carvalho mvaleriacarv@gmail.com LinkedIn São Paulo Silke Hermann silke.hermann@nsights-group.de insights-group.de Wiesbaden, Berlin, New York Lars Vollmer me@lars-vollmer.com lars-vollmer.com Hannover, Stuttgart