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eG Innovations Performance Management Demo
1.
© eG Innovations,
Inc | www.eginnovations.com eG Innovations Performance Management Nuno Alves Pre Sales Eng nuno.alves@lcs.com.br
2.
© eG Innovations,
Inc | www.eginnovations.com Agenda • Quem é a eG ? • O que é e como funciona ? • Qual é o valor da solução ?
3.
4.
© eG Innovations,
Inc | www.eginnovations.com VDI - The User Perspective User User Perspective “I start my device, log on, and expect the same experience I had with my physical desktop environment.” How hard can it be?
5.
© eG Innovations,
Inc | www.eginnovations.com Profile Server Network VDI – The Admin Perspective User Virtual Desktops on VMs Connection Broker vCenter Active Directory on ESX Oracle License Server Provisioning Server SAN Switch Complexity Virtual machines, connection broker, profile server, provisioning server … … a lot of opportunities for things to go wrong and impact user experience!
6.
© eG Innovations,
Inc | www.eginnovations.com Network Web on XenServer Active Directory SQL XenApp on VMware ESXZDC on VMware ESX License Server Profile Server Enterprise Apps vCenterOracle Client eG Enterprise – How does it help? SAN Switch Complete visibility – every layer, every tier!
7.
© eG Innovations,
Inc | www.eginnovations.com Monitor VDI Service, not Silos Deep Visibility into Sessions How the eG VDI Monitor Helps Right-Size for Great ROI Monitor Users, Not Just VMs Preemptive Detection & Alerting
8.
© eG Innovations,
Inc | www.eginnovations.com Demonstração
9.
© eG Innovations,
Inc | www.eginnovations.com The eG Universal Monitor HTTP/HTTPS eG AgenteG Manager Web, Email, DNS, FTP Network Devices App Servers Web Servers Applications SAP R/3 Custom Applications Sybase, DB2 eG Local Server HTTP/HTTPS • One way communication – from eG agent to manager • eG Local Server – not mandatory. Does not store any local data. Is just a web proxy if required.
10.
© eG Innovations,
Inc | www.eginnovations.com Broad Infrastructure Coverage Component Type Applications Monitored by the eG Suite Web Servers Apache, iPlanet/SunONE, Microsoft IIS, IBM HTTP Server , Oracle Http Web Application Servers WebLogic, ColdFusion, ATG, iPlanet, SunONE, Microsoft transaction server, WebSphere, SilverStream, JRun, Orion, Tomcat, Oracle 9i OC4J, Borland Enterprise Enterprise Applications SAP R/3, SAP ITS, Corillian Voyager, Micros Opera, Oracle Forms, SiteMinder Database Servers Oracle, Microsoft SQL server, DB2 UDB, Sybase, MySQL, Informix Terminal Servers Microsoft Terminal Server, Citrix XenApp Network Devices Cisco routers, Cisco Catalyst switches, Baystack hub, Network nodes, Local Director, Microsoft Applications Active Directory, BizTalk server, Windows Internet Name Service (WINS), DHCP server, MS Print server , MS Proxy server, MS File server, ISA Proxy server Firewalls Check Point Firewall –1, Cisco PIX, Juniper Netscreen Email Servers Microsoft Exchange, Sun ONE messaging, Lotus Domino, Qmail, Sendmail Messaging Servers MSMQ, IBM MQ, FioranoMQ server Others FTP, MTS, Event Logs, Tuxedo domain servers, Printers, NetApp Filers and NetCache, SiteMinder Policy server, Radius server, COM+ server, ASP .NET server, Operating Systems Windows 2000, 2003, 2008, 7, XP, Solaris, Linux, AIX, HPUX, Netware, OS400 Virtualization Platforms VMware vSphere, Citrix Xen Server , Oracle VirtualBox , Microsoft Hyper-V, Red Hat, IBM AIX LPARS, V-Cloud Director, Cloud Service hosting; VMware and Amazon AWS_EC2 VDI Connection Brokers Citrix XenDesktop, VMware View, Leostream CB eG Provides visibility into every layer of every tier – 150+ applications
11.
© eG Innovations,
Inc | www.eginnovations.com Monitoring Citrix XenMobile & ShareFile HTTP/HTTPS (MDM) ShareFile Citrix AppController Storage Zone eG ManagereG Manager eG Monitor WMI Web Services HTTP/S NITRO API
12.
© eG Innovations,
Inc | www.eginnovations.com Get 360o Performance Visibility Know which which are not. Know which tiers are working and which are not. Monitor VDI Service, not Silos Virtual Server Monitoring Solutions cannot give you 360o visibility. They focus on the virtualization platform only.
13.
© eG Innovations,
Inc | www.eginnovations.com The VMs looks fine. any alert. The VMs looks fine. vCenter does not show any alert. There is an alert desktop. There is an alert indicating an issue within the virtual desktop. Monitor Every Layer, Every Tier The hypervisor looks fine. The hypervisor looks fine. Monitor VDI Service, not Silos
14.
© eG Innovations,
Inc | www.eginnovations.com Monitor Every Layer, Every Tier Oops – there is 26% retransmission from the virtual desktop Monitor VDI Service, not Silos
15.
© eG Innovations,
Inc | www.eginnovations.com
16.
© eG Innovations,
Inc | www.eginnovations.com Deep Visibility Into Sessions • The Outside view shows the portion of physical resources used by each VM (CPU, disk, memory) • Provided by the virtualization hypervisor • Useful for capacity planning and identifying certain VM issues • Does NOT show why a VM is consuming resources ResourcesofthePhysicalMachine 0 100% VM1 15% VM2 25% VM3 20% VM4 32% 0 100% ResourcesofthePhysicalMachine VM1 15%60% 10% VM2 25% 10 % 45 % 5 % 30% VM3 20%25% 60% VM4 32% 12% 20% 40% Apps inside a VM • The Inside view shows the portion of resources allocated to a VM that are used by each application and each user of the VM • Provided by the guest OS (for Windows: WMI) • Useful for user load balancing, identifying guest OS issues, misbehaving applications, and unauthorized user activities • Does show why a VM is consuming resources, accelerates fix Deep Visibility into Sessions
17.
© eG Innovations,
Inc | www.eginnovations.com CPU usage inside a high CPU usage inside a virtual desktop is high Deep Visibility Into Sessions Deep Visibility into Sessions
18.
© eG Innovations,
Inc | www.eginnovations.com The Value of Root-Cause Diagnosis Without root-cause diagnosis, you have no idea where the problem lies The root-cause of the problem The effects of the problem Simply clicking on this diagnosis button shows the root-cause of the problem: the Samba issue shown in the previous slide All the problems appear to be equally important. With root-cause diagnosis, you have a clear idea of what to do to resolve the problem.
19.
Configuration and Change
Tracking Figure 1: The Configuration Management Dashboard
20.
21.
Duvidas
22.
© eG Innovations,
Inc | www.eginnovations.com Assesment Running from Nov 16, 2014 – for 19 days Monitoring 6 components in the infrastructure Infrastructure monitored: 2 XenServers 3 XenApps 1 SQL Server Agent-based monitoring is used for XenApps and SQL. Agentless monitoring is used for XenServers.
23.
© eG Innovations,
Inc | www.eginnovations.com KingsTransport – Monitor Home Page During the pilot, you have been logging into a console in the UK. Hence, all the metrics are reported in GMT in the graphs shown in this report. Collected over 8517 metrics in real time on KingsTransport servers If you purchase eG Enterprise, the manager will be installed in one of your servers/ VMs and you will see all the metrics in your time zone.
24.
© eG Innovations,
Inc | www.eginnovations.com XenApp Servers – CPU Usage Notice that CPU usage keeps growing during the week and goes back down over the weekend! Notice that XAP654 alone does not show this CPU spiking behavior during the week.
25.
© eG Innovations,
Inc | www.eginnovations.com XA 652 – CPU vs. Uptime Correlation Notice that CPU usage drops every time the system reboots.
26.
© eG Innovations,
Inc | www.eginnovations.com XA 652 – What is taking CPU? The top CPU consuming process is the Citrix EdgeSight Agent service! The Citrix CPU/Resource management process is also a CPU consumer. You may want to check if the antivirus configuration is causing this CPU spike. The situation with XenApp XA 656 was almost exactly the same.
27.
© eG Innovations,
Inc | www.eginnovations.com XenApp Servers – Free Physical Memory Notice that memory usage keeps growing during the week and goes back down over the weekend! Notice that XAP654 alone does not show this memory usage spiking behavior during the week.
28.
© eG Innovations,
Inc | www.eginnovations.com XenApp Servers – Disk Activity Notice that the C drives are busier than the E drives. Peak usage reaches close to 99%. On an average, disk activity is well below 100% - average value is around 40%. Therefore, there is no disk bottleneck.
29.
© eG Innovations,
Inc | www.eginnovations.com XenApp Servers – Active Citrix Sessions XAP652 workload is lower than the other two XenApp servers. The peak is around 8 sessions. XAP654 and XAP656 server has maximum of 13 sessions during the peak time.
30.
© eG Innovations,
Inc | www.eginnovations.com XenApp Server – Running Applications The popular applications in XAP654 server is carry – nat, avance, mcmanager. Roughly 1/3 rd of users are using these applications
31.
© eG Innovations,
Inc | www.eginnovations.com XenApp Servers – Applications CPU Usage Ignoring the spike, avance is the top CPU consuming application. Roughly about 20% of CPU utilization at the peak time.
32.
© eG Innovations,
Inc | www.eginnovations.com XenApp Servers – Applications Memory Usage The memory usage of the applications is under the limits. So applications memory usage is not a problem. In XAP654, avance is the top memory consuming application. In XAP656, Excel is the top memory consuming application.
33.
© eG Innovations,
Inc | www.eginnovations.com eG’s alerts indicate the user’s whose profiles may be large. XenApp Servers – User Profile Monitoring When a user logs in, his/her profile has to be loaded by the XenApp server. Larger the profile, the longer it takes to load. Since login is a sequential process, one slow login can impact all the other users also. Hence, it is important to monitor the size of each user’s profile.
34.
© eG Innovations,
Inc | www.eginnovations.com XenApp Servers – Many Profile Load Failures We see the profile load failures - all these failures are seen on the XAP656 server Drilling down, we noticed that the profile load failure occurs for this user
35.
© eG Innovations,
Inc | www.eginnovations.com XenApp Servers – User Session Monitoring Currently logged in users are shown here. In this instance, only one user is logged in. eG Enterprise collects in-depth metrics about each and every user session, so you can identify users consuming higher resources, users with latency problems, high bandwidth users, etc. eG Enterprise monitors each and every user in detail.
36.
© eG Innovations,
Inc | www.eginnovations.com SQL Server – CPU Utilization SQL Server CPU is not a bottleneck because CPU consumption is below 40% most of the time.
37.
© eG Innovations,
Inc | www.eginnovations.com SQL Server – Disk Fragmentation The disk fragmentation is under the limits. But, note that D’s disk fragmentation is higher than other disk drives, defragmenting the disk will yield better performance. Fragmentation is the inability of a file system to lay out related data sequentially.
38.
© eG Innovations,
Inc | www.eginnovations.com SQL Server – Full table scans Note that full table scans are happening frequently in the SQL database. Indexes should be used efficiently to avoid full table scans.
39.
© eG Innovations,
Inc | www.eginnovations.com SQL Server – Disk Activity Disk F and Disk D are experiencing high disk activity while C and D are not bottlenecked.
40.
© eG Innovations,
Inc | www.eginnovations.com SQL Server – Long Running Queries There are long running queries in RDCC_MYSQL_VIC database which runs for more 50 seconds.
41.
© eG Innovations,
Inc | www.eginnovations.com SQL Server – Long Running Queries Drilling down we notice that this query runs for a longer duration. Please check if this can be fine-tuned. This is just an example of a query causing disk I/O.
42.
© eG Innovations,
Inc | www.eginnovations.com SQL Server – Backup Failures From the application event logs, we noticed that there are frequent backup failures in the SQL database – relating to the rdcc_mysql_vic database. eG agents can monitor Windows application event logs too.
43.
© eG Innovations,
Inc | www.eginnovations.com Xen Servers – CPU Usage Xen001 Xen004 The CPU Usage in both the XenServers are within 40%. They are sized properly.
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© eG Innovations,
Inc | www.eginnovations.com Xen Servers – Memory Usage Memory is also not an issue in the Xenservers
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© eG Innovations,
Inc | www.eginnovations.com Xen Servers – Disk Usage Notting Hill SAN disk usage is high at 80% while others are within 50% range.
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© eG Innovations,
Inc | www.eginnovations.com Xen Server – Xen001 – Allocated Memory Usage This chart compares the allocated VM memory usage. When we compare the memory usage across the VMs, we notice that BIZ001 VM’s allocated memory is high and constant at 85% almost.
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eG XenMobile monitoring
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© eG Innovations,
Inc | www.eginnovations.com eG Citrix BYOD Topology eG’s topology on Citrix BYOD key components
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© eG Innovations,
Inc | www.eginnovations.com eG XenMobile Layer Model eG’s Xenmobile layer model
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© eG Innovations,
Inc | www.eginnovations.com eG XenMobile Operating System Layer Key monitoring questions that would be answered in this layer Are the servers adequately sized in terms of memory/CPU/disk availability? What is the percentage of time the disks on XenMobile MDM server are heavily used? What is the page file usage of the XenMobile server? For how long the Xenmobile MDM server has been up? eG Operating System layer with key tests – disk space, domain time sync, page files test. Etc.,
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© eG Innovations,
Inc | www.eginnovations.com eG XenMobile Network Layer Key monitoring questions that would be answered in this layer What is the bandwidth usage of each of the network interfaces of the XenMobile server? What are the network interfaces that have excessive usage and may be causing a slowdown? What is the queuing on each of the network interfaces of the XenMobile server? What is the traffic into and out of XenMobile server through each interface? Network layer with Network traffic tests
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© eG Innovations,
Inc | www.eginnovations.com XenMobile Application Processes Layer Key monitoring questions that would be answered in this layer What are the currently established TCP connections to the XenMobile server and what is the response time? eG monitoring the Xenmobile TCP ports
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© eG Innovations,
Inc | www.eginnovations.com XenMobile Windows Service Layer Key monitoring questions that would be answered in this layer Is the device manager service running? What is the number of information, warning, and error events logged in the Microsoft Windows System and Application event logs; eG monitoring the event logs and the device manager service
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© eG Innovations,
Inc | www.eginnovations.com XenMobile Tomcat Layer eG monitoring the Tomcat server
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© eG Innovations,
Inc | www.eginnovations.com XenMobile Web Server Layer Key monitoring questions that would be answered in this layer Is the SSL Ceritifcate valid? When is the SSL Certificate Expiring and possibility of alerting before the SSL certificate expires. How to track the changes in SSL Certificates? eG monitoring the SSL Certificate
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© eG Innovations,
Inc | www.eginnovations.com XenMobile Device Management Layer Key monitoring questions that would be answered in this layer How many inactive/ jailbroken devices are there? How many are owned by the corporate and how many by employees? How many package deployments failed and the details of the failed deployments? How many devices had been wiped or locked by the administrator? eG monitoring the Xenmobile Device manager
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© eG Innovations,
Inc | www.eginnovations.com Alerting on Device Conditions Passcode non compliant devices are those which are not compliant with the passcode policy that has been setup. 81 4 Devices by Platform- Android Passcode non compliant devices are those which are not compliant with the passcode policy that has been setup. Passcode policy is setup in Xenmobile as indicated here
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© eG Innovations,
Inc | www.eginnovations.com Passcode non compliant devices are those which are not compliant with the passcode policy that has been setup. 81 4 Devices by Platform- Android Alerting on Device Conditions Android Android Android Android Android 357082050165205 356046037393041 356046036394644 356266050175550 359188040795643 GT-I9505 GT-I9505 GT-I9505 GT-I9506 GT-I9506 4.2.2 4.2.2 4.1.2 4.1.2 4.2.2 eG Enterprise lists the devices which are non compliant as part of its detailed diagnosis.
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© eG Innovations,
Inc | www.eginnovations.com Citrix Sharefile Monitoring Citrix Sharefile Architecture
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© eG Innovations,
Inc | www.eginnovations.com Citrix Sharefile Monitoring Areas At a high level these are three key areas where the performance and other factors are to be monitored
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© eG Innovations,
Inc | www.eginnovations.com eG Sharefile Monitoring - Screenshots No of Employee/ Client users and most/least active users Control plane availability and time taken to authenticate and connect
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© eG Innovations,
Inc | www.eginnovations.com eG Sharefile Monitoring Cloud storage availability and response time
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© eG Innovations,
Inc | www.eginnovations.com eG StorageZones Monitoring eG monitoring the storage zone services
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© eG Innovations,
Inc | www.eginnovations.com eG Storage Zones Monitoring Layer Model eG Monitoring the underlying IIS server in Storage Zones Key monitoring questions that would be answered in this layer Is a slowdown due to increased network latency or due to increased server-side processing? What is the request rate for each web transaction? What is the average response time for each web transaction? Are there many aborts for a web transaction? Are there many errors (404, 500, etc.) detected on the Storage zone server? Is the server supporting the web infrastructure adequately sized?
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