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Drive Long term
Shareholder Value
HR Scorecard
Strategic Objectives Key Performance Indicators
• Shareholder value
• Shareholder value growth
• ROI of HR Strategic Programs
and Initiatives
Enhance ROI of HR
Strategic Initiatives
Enhance Employee
Productivity
• Profit per Employee
• Revenue per Employee
7. 7visit: www.exploreHR.org
HR Scorecard
Strategic Objectives Key Performance Indicators
• Ranking in “Best Place to Work Annual
Survey” (conducted by Fortune
Magazine)
• % of Employee Turn Over
• Employee Satisfaction Index
Create Positive
Work Environment
Enhance “Internal
Customer” (Employee)
Satisfaction
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HR Scorecard
Strategic Objectives Key Performance Indicators
Develop Strategic
Competencies
Apply Excellent
Recruitment Process
• Average lead time to recruit employees
• Recruiting cost per employee
• Performance of New Recruits during
the First Two Years of Employment
• Average Lead Time to Develop Strategic
Competencies
• Average Lead Time to Close Strategic
Competencies Gap
• % of Strategic Competencies Available
within the Organization
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HR Scorecard
Strategic Objectives Key Performance Indicators
Optimize Performance
Management System
Implement Best Talent
Management Practices
• Number of Qualified Talents per
Strategic Positions
• Progress of Talent Development Plan
(actual vs. plan)
• % of Senior Managers who Have Been
Promoted Internally
• Average Competency Assessment
Scores
• Number of Performance Feedback
Session Conducted per Year
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HR Scorecard
Strategic Objectives Key Performance Indicators
Develop Internal HR
Capabilities
Deploy HRIS System
• % of HR Employees who Develop
Individual Development Plan
• % of HR Employees who Fully
Execute Their Individual
Development Plan
• Progress of HR Portal
Implementation (actual vs. plan)
• Accuracy Level of HR Database
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Template : KPI Table for HR Manager
Key result areas are the
main goals that HR
manager needs to
accomplish. In this sample,
we have four key result
areas.
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Template : KPI Table for HR Manager
• Key performance
indicators are
measurable indicators
used to evaluate your
performance level
• Every Key Result Areas
must have at least one
KPI.
• Total number of KPIs
shoud be 8 – 10 items.
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Template : KPI Table for HR Manager
Weight of each KPI
should be defined.
Weight of KPI is
determined based
on the scale of
priority. Total weight
should be 100.
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Template : KPI Table for HR Manager
Targets are
defined based
on historical
data and
future
expectations.
Targets can
be
percentage,
number, or
score –
depending on
the type of
KPIs.
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Template : KPI Table for HR Manager
Actual is the actual
results. Or target
achievements.
We should develop
reporting system to
capture these results.
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Template : KPI Table for HR Manager
Formula to calculate
score : Actual / Target x
100 (for KPI Maximize,
the higher the better) or
Target / Actual x 100
(KPI Minimize; the
lower the better).
