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A Collection of Quotes
from
W. Edwards Deming
Reference: The W. Edwards Deming Institute Blog
William Edwards Deming was an American
engineer, statistician, professor, author, lecturer, and
management consultant. Wikipedia
Born: October 14, 1900, Sioux City, IA
Died: December 20, 1993, Washington, D.C.
Awards: National Medal of Technology and
Innovation, Shewhart Medal, Wilks Memorial Award
Education: Yale University, University of Wyoming,
University of Colorado Boulder
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
Reference: Wikipedia
“The main difference
between service and
manufacturing is the
service department
doesn’t know that they
have a product.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“Without data you’re
just another person with
an opinion.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“People need to know
what their jobs are.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“People are entitled to
joy in work.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“People care more for
themselves when they
contribute to the
system.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“People learn in
different ways: reading,
listening, pictures,
watching.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“People need to know how
their job contributes.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“Plants don’t close from
poor workmanship, but
from poor management.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“Quality starts in the
boardroom..”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“The customer invents
nothing. New products
and new services come
from the producer.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“Rational behavior requires
theory. Reactive behavior
requires only reflex action.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“Sub-optimization is
when everyone is for
himself. Optimization is
when everyone is
working to help the
company.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“Retroactive management
emphasizes the bottom
line.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“Shrink, shrink
variation, to reduce the
loss.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“There is no knowledge
without theory.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“Stamping out fires is a lot
of fun, but it is only
putting things back the
way they were.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“The aim should be to
work on the method of
management.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“The emphasis should be
on why we do a job.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“The transformation will
come from leadership.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“The problem is that
most courses teach
what is wrong.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“The process is not just
the sum of its parts.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“The individual has been
crushed by our style of
management today.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“People are entitled to joy
in work.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“Nobody should try to use
data unless he has
collected data.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“Monetary rewards are
not a substitute for
intrinsic motivation.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“Meeting specifications is
not enough.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“Managing by results only
makes things worse.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“Managing by results is
like looking in the rear-
view mirror.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“Management’s job is to
optimize the whole
system.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“Management’s job is to
know which systems are
stable and which are not.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“Management’s job is to
improve the system.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“Management of
outcomes may not be any
more than a skill. It does
not require knowledge.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“Management by results
is confusing special
causes with common
causes.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“3% of the problems have
figures, 97% of the
problems do not.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“A rational prediction has
an explanation based on
theory.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“A rule should suit the
purpose.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“All anyone asks for is a
chance to work with
pride.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“All anyone asks for is a
chance to work with
pride.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“Any manager can do well
in an expanding market.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“Any two people have
different ideas of what is
important.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“Best efforts will not
substitute for
knowledge.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“Change the rule and you
will get a new number.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“Competition should not
be for a share of the
market–but to expand
the market.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“Confusing common
causes with special
causes will only make
things worse.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“Divide responsibility and
nobody is responsible.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“Does experience help?
No! Not if we are doing
the wrong things.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“Forces of Destruction:
grades in school, merit
system, incentive pay,
business plans, quotas.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“Everyone is a customer
for somebody, or a
supplier to somebody.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“A goal without a method
is nonsense.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“For Quality: Stamp out fires,
automate, computerize,
M.B.O., install merit pay, rank
people, best efforts, zero
defects. Wrong!!!! Missing
ingredient: profound
knowledge.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“I am not reporting things
about people. I am
reporting things about
practices.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“If someone can make a
contribution to the
company he feels
important.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“If you destroy the people
of a company, you do not
have much left.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“If you do not know how
to ask the right question,
you discover nothing.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“Improve quality, you
automatically improve
productivity.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“Information is not
knowledge. Let’s not
confuse the two.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“Innovation comes from
people who take joy in
their work.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“Innovation comes from
the producer–not from
the customer.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“It does not happen all at
once. There is no instant
pudding.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“It is a mistake to assume
that if everybody does his
job, it will be all right. The
whole system may be in
trouble.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“It only takes a little
innovation.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“It’s management’s job to
know.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“Knowledge is the key.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“Lack of knowledge…that
is the problem.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“Judging people does not
help them.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“A leader knows who is
outside of the system and
needs special help.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“A leader must have
knowledge. A leader must
be able to teach.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“A leader’s job is to help
his people.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“Let us ask our suppliers
to come and help us to
solve our problems.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“Manage the cause, not
the result.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“There is very little
evidence that we give a
hoot about profit.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“There must be
consistency in direction.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“Understanding variation
is the key to success in
quality and business.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“We are being ruined by
the best efforts of people
who are doing the
wrong thing.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“We are here for an
education.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“We are here to learn, to
make a difference and to
have fun.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“We have to bring back the
individual. Management has
smothered the individual.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“We know what we told
him, but we don’t know
what he heard.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“We must satisfy our
customers.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“We must understand
variation.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“We should be guided by
theory, not by numbers.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“We should work on our
process, not the outcome
of our processes.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“We want best efforts
guided by theory.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“What makes a scientist
great is the care that he
takes in telling you
what is wrong with his
results, so that you will
not misuse them.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“When a system is stable,
telling the worker about
mistakes is only
tampering.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“When a worker has
reached a stable state,
further training will not
help him.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“A manager of people
knows that in this stable
state it is distracting to
tell the worker about a
mistake.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“When people try to do
what they can not do,
they wish to give up.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“When we cooperate,
everybody wins.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“Whenever there is fear,
you will get wrong
figures.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“Without questions, there
is no learning.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“Without theory there is
nothing to modify or
learn.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“Without theory we can
only copy.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“You can not achieve an
aim unless you have a
method.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“You can not hear what
you do not understand.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“You can not plan to make
a discovery. You do not
plan innovation.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“You can see from a flow
diagram who depends on
you and whom you can
depend on. You can now
take joy in your work.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“You do not find
knowledge in a dictionary,
only information.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“You do not install
knowledge.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“You do not install quality;
you begin to work at it.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“You must have a supplier
relationship of constant
improvement.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“You should not ask
questions without
knowledge.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“Zero defects is a super
highway going down the
tube.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
“Cease dependence on
mass inspection to
achieve quality. Improve
the process and build
quality into the product
in the first place.”
– W. Edwards Deming
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
"One need not be eminent in any
part of profound knowledge in order
to understand it and to apply it. The
various segments of the system of
profound knowledge cannot be
separated. They interact with each
other. For example knowledge about
psychology is incomplete without
knowledge of variation."
- W. Edwards Deming
Deming’s System
of Profound
Knowledge
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/
W. Edwards Deming’s Five Diseases of Management
1. Lack of constancy of purpose
• No Planning for future with respect to quality and productivity
• Lack of long term definition and goals for quality and productivity
2. Emphasis on short-term profits
• Worship of quarterly dividend
• Sacrificing long term growth of company
3. Evaluation by performance, merit rating,
or annual review of performance
• Arbitrary and unjust system
• Demoralizing employees
4. Mobility of management
• No roots in the company
• No knowledge of the company
• No understanding of its problems
5. Running a company on visible figures only
• No use of figures that are unknown or
unknowable
• Encouraged by business school.
Infographic published by Neil Beyersdorf
neil-beyersdorf.branded.me/

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A Collection of Quotes from W. Edwards Deming

  • 1. A Collection of Quotes from W. Edwards Deming Reference: The W. Edwards Deming Institute Blog
  • 2. William Edwards Deming was an American engineer, statistician, professor, author, lecturer, and management consultant. Wikipedia Born: October 14, 1900, Sioux City, IA Died: December 20, 1993, Washington, D.C. Awards: National Medal of Technology and Innovation, Shewhart Medal, Wilks Memorial Award Education: Yale University, University of Wyoming, University of Colorado Boulder Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/ Reference: Wikipedia
  • 3. “The main difference between service and manufacturing is the service department doesn’t know that they have a product.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 4. “Without data you’re just another person with an opinion.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 5. “People need to know what their jobs are.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 6. “People are entitled to joy in work.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 7. “People care more for themselves when they contribute to the system.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 8. “People learn in different ways: reading, listening, pictures, watching.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 9. “People need to know how their job contributes.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 10. “Plants don’t close from poor workmanship, but from poor management.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 11. “Quality starts in the boardroom..” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 12. “The customer invents nothing. New products and new services come from the producer.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 13. “Rational behavior requires theory. Reactive behavior requires only reflex action.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 14. “Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 15. “Retroactive management emphasizes the bottom line.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 16. “Shrink, shrink variation, to reduce the loss.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 17. “There is no knowledge without theory.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 18. “Stamping out fires is a lot of fun, but it is only putting things back the way they were.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 19. “The aim should be to work on the method of management.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 20. “The emphasis should be on why we do a job.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 21. “The transformation will come from leadership.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 22. “The problem is that most courses teach what is wrong.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 23. “The process is not just the sum of its parts.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 24. “The individual has been crushed by our style of management today.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 25. “People are entitled to joy in work.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 26. “Nobody should try to use data unless he has collected data.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 27. “Monetary rewards are not a substitute for intrinsic motivation.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 28. “Meeting specifications is not enough.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 29. “Managing by results only makes things worse.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 30. “Managing by results is like looking in the rear- view mirror.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 31. “Management’s job is to optimize the whole system.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 32. “Management’s job is to know which systems are stable and which are not.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 33. “Management’s job is to improve the system.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 34. “Management of outcomes may not be any more than a skill. It does not require knowledge.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 35. “Management by results is confusing special causes with common causes.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 36. “3% of the problems have figures, 97% of the problems do not.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 37. “A rational prediction has an explanation based on theory.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 38. “A rule should suit the purpose.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 39. “All anyone asks for is a chance to work with pride.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 40. “All anyone asks for is a chance to work with pride.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 41. “Any manager can do well in an expanding market.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 42. “Any two people have different ideas of what is important.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 43. “Best efforts will not substitute for knowledge.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 44. “Change the rule and you will get a new number.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 45. “Competition should not be for a share of the market–but to expand the market.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 46. “Confusing common causes with special causes will only make things worse.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 47. “Divide responsibility and nobody is responsible.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 48. “Does experience help? No! Not if we are doing the wrong things.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 49. “Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 50. “Everyone is a customer for somebody, or a supplier to somebody.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 51. “A goal without a method is nonsense.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 52. “For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. Wrong!!!! Missing ingredient: profound knowledge.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 53. “I am not reporting things about people. I am reporting things about practices.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 54. “If someone can make a contribution to the company he feels important.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 55. “If you destroy the people of a company, you do not have much left.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 56. “If you do not know how to ask the right question, you discover nothing.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 57. “Improve quality, you automatically improve productivity.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 58. “Information is not knowledge. Let’s not confuse the two.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 59. “Innovation comes from people who take joy in their work.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 60. “Innovation comes from the producer–not from the customer.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 61. “It does not happen all at once. There is no instant pudding.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 62. “It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 63. “It only takes a little innovation.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 64. “It’s management’s job to know.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 65. “Knowledge is the key.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 66. “Lack of knowledge…that is the problem.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 67. “Judging people does not help them.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 68. “A leader knows who is outside of the system and needs special help.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 69. “A leader must have knowledge. A leader must be able to teach.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 70. “A leader’s job is to help his people.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 71. “Let us ask our suppliers to come and help us to solve our problems.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 72. “Manage the cause, not the result.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 73. “There is very little evidence that we give a hoot about profit.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 74. “There must be consistency in direction.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 75. “Understanding variation is the key to success in quality and business.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 76. “We are being ruined by the best efforts of people who are doing the wrong thing.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 77. “We are here for an education.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 78. “We are here to learn, to make a difference and to have fun.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 79. “We have to bring back the individual. Management has smothered the individual.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 80. “We know what we told him, but we don’t know what he heard.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 81. “We must satisfy our customers.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 82. “We must understand variation.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 83. “We should be guided by theory, not by numbers.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 84. “We should work on our process, not the outcome of our processes.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 85. “We want best efforts guided by theory.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 86. “What makes a scientist great is the care that he takes in telling you what is wrong with his results, so that you will not misuse them.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 87. “When a system is stable, telling the worker about mistakes is only tampering.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 88. “When a worker has reached a stable state, further training will not help him.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 89. “A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 90. “When people try to do what they can not do, they wish to give up.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 91. “When we cooperate, everybody wins.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 92. “Whenever there is fear, you will get wrong figures.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 93. “Without questions, there is no learning.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 94. “Without theory there is nothing to modify or learn.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 95. “Without theory we can only copy.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 96. “You can not achieve an aim unless you have a method.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 97. “You can not hear what you do not understand.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 98. “You can not plan to make a discovery. You do not plan innovation.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 99. “You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 100. “You do not find knowledge in a dictionary, only information.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 101. “You do not install knowledge.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 102. “You do not install quality; you begin to work at it.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 103. “You must have a supplier relationship of constant improvement.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 104. “You should not ask questions without knowledge.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 105. “Zero defects is a super highway going down the tube.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 106. “Cease dependence on mass inspection to achieve quality. Improve the process and build quality into the product in the first place.” – W. Edwards Deming Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 107. "One need not be eminent in any part of profound knowledge in order to understand it and to apply it. The various segments of the system of profound knowledge cannot be separated. They interact with each other. For example knowledge about psychology is incomplete without knowledge of variation." - W. Edwards Deming Deming’s System of Profound Knowledge Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/
  • 108. W. Edwards Deming’s Five Diseases of Management 1. Lack of constancy of purpose • No Planning for future with respect to quality and productivity • Lack of long term definition and goals for quality and productivity 2. Emphasis on short-term profits • Worship of quarterly dividend • Sacrificing long term growth of company 3. Evaluation by performance, merit rating, or annual review of performance • Arbitrary and unjust system • Demoralizing employees 4. Mobility of management • No roots in the company • No knowledge of the company • No understanding of its problems 5. Running a company on visible figures only • No use of figures that are unknown or unknowable • Encouraged by business school. Infographic published by Neil Beyersdorf neil-beyersdorf.branded.me/