This document discusses how smarter data management is needed for businesses to succeed with AI. It provides examples of how Orange Business Services is helping customers harness AI and data analytics to improve customer experience through mass personalization, eliminate knowledge silos across business functions, ensure digital resilience through AI for cyberdefense, and get a handle on data to prepare for an AI-enabled future. Orange Business Services has expertise in big data management, security operations, and end-to-end data capabilities to support customers' AI and digital transformation goals.
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
How to deliver faster AI insights while safeguarding data security and privacy?
1. Smarter data management
for AI-enabled
business success
Anne-Sophie Lotgering
Chief Marketing and Digital Officer
Orange Business Services
2. 2
Gartner
“ In 2021,
AI augmentation will
generate $2.9 trillion in
business value and
recover
6.2 billion hours of worker
productivity.
“
3. 3
Where should you start
with AI?
How will your approach to
data need to change as
you scale your
use of AI throughout your
business?
What ethical questions
need to be addressed?
5. 5
3,000
Multinational customers
1,200
Cyberdefense experts
€7.3
billion
2017 turnover
25,000
Employees
Orange Business Services
Your trusted partner for digital transformation
Financial services
Transport
and logistics
Natural resources
Healthcare
Smart cities
Industry
3rd in customer marketing
solutions*
6th in customer analytics *
Leading global
CRM supplier
2,200
Cloud experts
2,400
AI and data experts
6. 6
Where are we seeing demand for AI?
Customer experience Digital resilience
Mass
personalization
Eliminating
knowledge siloes
AIOps and
AI for cyberdefense
End-to-end data management
Business processes
13. 13
Quote to bill process –
pinpoint the cause
of long quote times
Identify incomplete
self-service orders
Anticipate
resources needed
to deliver services
21. 21
Next Generation Security Operations Centre (CyberSOC)
Automation RemediationCase
management
Diverse data
sources
AI threat
clustering
and context
information
Investigation
Depth of defence:
AI and human
Reporting
29. 29
Catch…
Ravin Mehta, MD and founder
of The unbelievable machine –
an Orange Business Services
company
Today
13.35-13.50hrs
Exhibition hall theatre
“The business behind the
hype - AI cases that have
been delivered”
Visit us on booth 212
30. 30
Visit us in the
exhibition hall on booth
212 and see our
demos:
Chatbots
AI and cyberdefense
Customer Service Assurance
and AI