1. How to increase your MSP
business with the right tools.
Matt Barton
Ostrich I.T Services
#ostrichweb

2. Tools in your I.T box.
• Supporting your clients
R.M.M • Cost effective
• Keeping track
P.S.A • Marketing & Growth
• Share knowledge
Groups • Learn from your peers
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3. Connecting with Clients
R.M.M Remote Monitoring Management
• Your connection to your clients.
• Provides a pro-active not re-active service
• Allows multiple streams of support
• Automation.
• Value added support services.
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4. Connecting with Clients
R.M.M Remote Monitoring Management
• Fixed cost. £1 per device. Desktop or Server
• Remote control, monitoring & deployments
• White Label options
• Active UK & US support
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5. Using CentraStage
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6. Using CentraStage
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7. Using CentraStage
• Support from local CAG and through web portal
• Least intrusive support for the client
• Full remote control through VNC & RDP
• Custom or pre defined software deployments
• Patch management
• Unlimited monitoring of client machines
• Alerting and actions upon alerts
• Reporting with your logo on the documents
• White Labeled web portal
• Simple billing once per month
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8. Tracking your revenue
P.S.A Professional Services Automation
• Call logging and management
• Project support.
• Tracking your billing.
• Centralize your client’s data.
• Automate processes.
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9. Tracking your revenue
P.S.A Professional Services Automation
• FREE. Ad supported version
• White Label option. $30/m
• Email to ticket
• Billing and management
• RMM integration
• Easy resalable add on
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10. Using Shockey Monkey
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11. Using Shockey Monkey
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12. Using Shockey Monkey
• Access anywhere through web portal
• Local client also available
• Keep your client information in one place
• Support ticketing system Inc email to ticket
• Project management system
• Customer Relationship Management (CRM)
• Alerting and actions upon alerts
• Billing and financials
• Integration with CentraStage and others
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13. Sharing
Groups Grow through collaborations.
• There are no secrets - Karl Palachuk
• Be part of something larger
• Two ways to gain more clients
• Become the trusted expert
• Work together
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14. Sharing
Groups Grow through collaborations.
• Look for local I.T groups and take part
• AMITPRO – Birmingham
• Thames Valley – Reading
• London, Manchester, Bristol etc…
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15. Learning from others
Peers Learn from the successful
• Ask for advice when you need it
• Beware of the value of “free” help
• Look at other industries / clients
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16. Learning from others
Peers Learn from the successful
• Richard Tubb
• Award winning I.T business owner
• Company Mergers
• Microsoft Partner lead
• CompTIA Executive board member
• @tubblog
• richard@tubblog.co.uk
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17. Learning from others
Peers Learn from the successful
• Susanne Dansey
• Purple Cow Ideas Management
• 10 years professional experience
• Good with Chocolate
• Very active in the MSP space
• @purplecowideas
• info@purplecowideas.co.uk
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18. Keeping in Touch
• Keep the details of all your clients. Successful
wins or not.
• Track where your calls are coming from
• www.ostrichconnect.com
• Offer to clients F.O.C
• Utilise a mailing service. Both online and off
• Mail Chimp, Constant Contact, Aweber
• Docmail (http://www.cfhdocmail.com)
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19. Links
Centrastage www.centrastage.com
Shockey Monkey www.shockeymonkey.com
Ostrich Connect www.ostrichconnect.com
Richard Tubb www.tubblog.co.uk
Susanne Dansey www.purplecowideas.co.uk

20. Questions
Matt Barton
Twitter @ostrichmatt
matt.barton@ostrich.it
Linkedin/ostrichit