Recording: https://pan.news/oe20200514 Abstract: In March alone, COVID-19 caused a 37.5% jump in Microsoft Teams usage as a result of a corresponding increase in the number of people working remotely. There are now over 44 million Teams users worldwide. This sudden, unexpected acceleration towards distributed working has created an urgent need for a comprehensive understanding of employee usage for Microsoft Teams and a targeted approach to help drive training and adoption to those new Teams users who need to come up to speed quickly. To achieve these goals, organizations must be able to access detailed usage data and leverage it to enable focused adoption campaigns. In this webinar, you will receive an in-depth look at usage analytics for an Office 365 deployment and see how that information can be used for improved adoption activities. In addition, the webinar will showcase a Microsoft partner solution that provides self-service training videos available in a Teams application. During the webinar demonstration you will explore topics that include: • Monitoring adoption trends during the transition from Skype for Business to TEAMS  • Viewing the collaboration increase in TEAMS as E-Mail usage declines  • Tracking new employee collaboration advancement over time • Targeted adoption campaigns with links to specific training videos inside TEAMS ISW and panagenda are strategic partners in the area collaboration platforms and analytics. Don’t miss the opportunity to take advantage of this timely information. Speaker: Jared Roberts (ISW), Ben Menesi (panagenda)

1. Get Smarter with Data Analytics
Exposing Teams
Usage Analytics
VP of Products & Innovation
panagenda
BEN MENESI
JARED ROBERTS
Senior Consultant & Software Engineer
ISW

2. Speakers
Jared Roberts
@jazzaroberts
Senior Software Engineer
ISW
Ben Menesi
@BenMenesi
VP Products & Innovation
panagenda
Daniel Klas
@panagenda
Inbound Marketing Coordinator
panagenda

3. Agenda 1 Who is panagenda? KudosApps? ISW?
2 Explosive Growth in Teams Deployments
3 CHALLENGE: Teams Usage Maturity
4 OVERVIEW: OfficeExpert Data Analytics
5 Demonstration
6 60-Day Pilot Offer
7 Q&A
Overview Enterprise Experience & Awards

4. 2007
Initial software release:
• IBM Domino monitoring and
data analytics solution
2009
Surpassed 150 customers:
• Customers in 20 countries
• Opened new EMEA offices
2011
Company Expansion:
• New Domino application analytics
and evaluation toolset
• Expanded company with new
offices in North America
2015
Surpassed 700 customers:
• Customers in 75 countries
• Initial release of Enterprise
E-Mail Analytics
2016
Transition to Microsoft:
• Design and architecture for
OfficeExpert solution
• Began customer interviews and
business requirements analysis
2013
Surpassed 450 customers:
• Customers in 40 countries
• Global licensing agreement
with IBM
2020
Announced v3.0
• Comparison Analytics
• License Chargeback
Accounting
2018
Focus on Microsoft O365:
• v1.0 Release of OfficeExpert
• Data analytics for MS TEAMS
usage and O365 licensing
2012
Company Expansion:
• Kudos brand formed
• Kudos Badges, Awards & Thanks
products released
• Customers EU, US, APAC
2013/2014
Kudos Expansion:
• Kudos Boards for
IBM Connections released
• Kudos Analytics released
2020
Boards for MS TEAMS
• Available in MS Store
• OfficeExpert integrations
2019
Boards for Microsoft O365:
• Global expansion of Kudos Boards
• Multiple auth/integration options
(O365, LinkedIn, Google etc)
2017
Transition to Microsoft:
• Partnership & Consulting
• Development on Kudos Apps for O365
• Kudos Boards Cloud released
• Strategic partnership w/ panagenda
2015/2016
Further Expansion:
• Kudos Boards for
IBM Connections released
• Brand expansions: Cloud42, Security & IoT
1996
ISW Formed:
• IBM Collaboration:
Notes/Domino, custom
workflow solutions
2000-2011+
Multi-Award winning IBM Partner:
• Distinguished Achievement,
Business & Channel Partner Awards
• CRN Fast50, TasICT, Aus Export
Awards

5. 75M
75 million daily users for Microsoft Teams which
is a 70% increase since March 19th.
- CRN technology news report in May 2020
Teams Users

6. Now focus on Teams usage trends …
Business value is never realized unless end-users FULLY adopt the application
“Focus on how to improve usage…
Let’s focus first on usage and then the
financial results will naturally follow.”
Satya Nadella – September 2018

7. Work from home model will continue …
Many organizations are planning a hybrid work structure for their employees
“We are announcing a permanent
transition to a hybrid work model, with
working-from-office in four main
corporate campuses and working-
from-home in most other locations.”
Kirt Walker – Nationwide CEO
- CNBC report on May 3rd, 2020

8. Better Visibility into Office 365
Customers are
telling us they need
?
?
?
?

9. ? Better Visibility into Office 365
Customers are
telling us they need
Understand Digital Transformation
Private Hospital in Victoria
▪ Leveraging TEAMS during COVID pandemic to enable
doctor and patient online discussions during social
lockdown.
▪ Now they have 000’s of external guest users enabled and
need to monitor their activities
▪ Need to cleanup old Teams sites proactively as they
become stale and inactive
Teams Usage Details
?
?
?

10. Better Visibility into Office 365
Customers are
telling us they need
Comparison Between Products
Government department with many remote sites & offices
▪ Planning their transition away from Skype for Business.
▪ Need to know which users are still running meetings on
Skype for Business
▪ Need to drive targeted adoption campaigns to get Skype
users transitioned to Teams for IM / Voice / Video.
Collaboration Trends Analysis
?
?
?
?

11. Better Visibility into Office 365
Customers are
telling us they need
Improved License Management
Multi-Stream Insurer in Australia
▪ Want to identify inactive or disabled accounts to
repurpose the licenses at each business unit.
▪ Need to deploy ACCURATE chargeback billing monthly.
▪ Upper management wants reports monthly on license
usage for specialty products (MS Project, Power BI, etc.)
Licensing Help
?
?
?
?

12. ?
?
?
?
Better Visibility into Office 365
Customers are
telling us they need
Service Performance Monitoring
Automotive parts company in Australia
▪ Had to show that remote sites could handle the Office 365
network traffic with acceptable response times.
▪ Validate that network enhancements improved O365
performance to meet business requirements.
▪ Future need to validate that remote sites can deploy
Teams for voice / video conferencing.
Performance Transparency

13. Better Visibility
Provides
Intelligent Insights
into Microsoft 365

14. Transforming Hidden Data Actionable Insights

15. High-level usage data
from Microsoft 365
Limitations with Standard Reporting

16. High-level usage data
from Office 365
Limitations with Standard Reporting
▪ Lack of historic data
▪ Adoption data --- only 28 days
▪ Office 365 reports --- only 180 days
▪ Lack of information details
▪ Who is NOT using Teams?
▪ Metrics don’t record specific activities
▪ Difficult to compare collaboration trends
between different workloads

17. Inde
x
Organizing detailed
information from
Office 365 Data
Warehouse
1 Year+
Organize
CategorizeAggregate
Transforming Hidden Data into Actionable Insights

18. Optimizing Teams Usage and Adoption
Drive Skills Enhancement
provide tips, training and
insights to improve
productivity
Validate Training Programs
monitor changes in user behavior
to validate training effectiveness
Targeted Adoption Campaigns
specific training for users based on
activity history and job role
Compare Workload Usage
measure Teams adoption trends
as Skype for Business use
declines
+100Reports and Dashboards
for Adoption Trends
Transforming Hidden Data into Actionable Insights

19. Get Smarter with Intelligent Insights
Demonstration

20. Next Steps
kudosapps.com/officeexpert
BROCHURES CASE STUDIES WEBINARS DEMOS DATA SHEETS
Offering free 60-day
production pilot
REGISTER Today!!!
Request assistance for
your adoption initiatives
Start gathering your
Teams usage data now
Uncover Your Intelligent Insights for Microsoft 365

21. Get Smarter with Intelligent Insights
Q & A
?
Jared Roberts
@jazzaroberts
Senior Software
Engineer
ISW
Ben Menesi
@BenMenesi
VP Products &
Innovation
panagenda
Daniel Klas
@panagenda
Inbound
Marketing
Coordinator
panagenda

22. Thank you
panagenda Locations:
Vienna, AT
Heppenheim, DE
The Hague, NL
Boston, US
E: info@panagenda.com
ISW / KudosApps Locations EU:
Stockholm, SE
Brussels, BE
E: sales@kudosapps.com
ISW / KudosApps Locations AU:
Sydney, NSW
Hobart, TAS
Melbourne, VIC
Brisbane, QLD
Adelaide, SA
P: 1300 850 479
E: sales@kudosapps.com
kudosapps.com/officeexpert
jroberts@kudosapps.com
jazzaroberts