Recording: https://info.panagenda.com/en/successful-change-management-programs-for-microsoft-teams Abstract: The expansion of Microsoft Teams usage has continued to grow at a fantastic rate since the outbreak of COVID-19. There are now over 75 million Teams users worldwide, a full 70% increase since March 19th. However, most new Teams users are only accessing the simple functions available for chat messaging and file sharing. To drive the full adoption of Teams as a collaboration hub for their employees and business partners, organizations are now planning specific change management programs aimed at educating users on the productivity gains available within the product. To help their users fully embrace Teams, organizations should focus their efforts on targeted enablement campaigns. In this webinar, you will receive an in-depth look at data analytics for a Microsoft 365 deployment and see how detailed usage information can be leveraged to group users for targeted adoption campaigns. In addition, the webinar will showcase how monitoring usage trends before and after enablement programs can help validate the effectiveness of your training and education methods. As a special highlight, we are proud that Rebecca Sanchez, a certified change management expert, will share her experiences together with you in this webinar. During the webinar demonstration you will explore topics that include: • Leverage usage analytics to group users for focused training initiatives • Using behavior trends to validate the effectiveness of Change Management campaigns • Monitoring employee collaboration expansion over time • And more…  Don’t miss the opportunity to take advantage of this timely information.

1. Get Smarter with Data Analytics
Successful Change
Management Programs
for Microsoft Teams

2. Speakers
Ben Menesi
VP of Products & Innovation
panagenda
Carl Baumann
SVP of Sales – North America
panagenda
Rebecca Sanchez
Founder and Lead Educator
PeopleSide

3. Agenda 1 Who is panagenda?
2 Explosive Growth in Teams Deployments
3 CHALLENGE: Driving Change Management for TEAMS
4 Leveraging Data Analytics for Change Management
5 Demonstration
6 Q&A

4. Overview
Enterprise Experience & Awards
2007
Initial software release:
• IBM Domino monitoring and
data analytics solution
2009
Surpassed 150 customers:
• Customers in 20 countries
• Opened new EMEA offices
2013
Surpassed 450 customers:
• Customers in 40 countries
• Global licensing agreement
with IBM
2011
Company Expansion:
• New Domino application
analytics and evaluation toolset
• Expanded company with new
offices in North America
2015
Surpassed 700 customers:
• Customers in 75 countries
• Initial release of
Enterprise E-Mail
Analytics
2016
Transition to Microsoft:
• Design and architecture for
OfficeExpert solution
• Began customer interviews and
business requirements analysis
2018
Focus on Microsoft O365:
• v1.0 Release of OfficeExpert
• Data analytics for TEAMS
usage and O365 licensing
2020
Announced v3.0
• Comparison Analytics
• License Chargeback
Accounting

5. 75M
75 million daily users for Microsoft Teams which
is a 70% increase since March 19th.
- CRN technology news report in May 2020
Teams Users

6. Focus on how to improve
usage… Let’s focus first on
usage and then the financial
results will naturally follow.
S A T Y A N A D E L L A – S E P T E M B E R 2 0 1 8
”
Business value is never
realized unless end-users
FULLY adopt the application

7. ~3/4 of the Business Value of M365 is Driven by Adoption
Realized
Benefits Upon
M365
Implementation
26%
Cost
Reduction
Value
M365 Adoption-
Driven Value
Based on Forrester ‘Composite Organization’ achieving a total of $8.8 Million of Risk-Adjusted Cash Flow

8. Communication
Collaboration
Coordination
Change Management
Programs for Teams
Focus on
THREE
Usage
Categories
Driving Usage Maturity through Behavior Changes

9. Teams Basics: using communications
methods to share information and
organize meetings.
Teams Usage Maturity
Levels
Behavior
Patterns
Tracking usage metrics
with specific ratings for
usage maturity related to
key functions
1
2
3
Advanced Collaboration: leveraging
group creativity features inside Teams
with strategic outcomes.
Power User (with all 3-C’s): using
coordination tools inside Teams to
assign tasks and manage activities.

10. Methods to Change Behavior
Employee awards
based on
performance
milestones
Recognition at
department level
for achievements
with advanced
usage
Proven Tactics to Drive Adoption
Provide guidance on
features & functionality
to department members
Examples from Power Users
Act as mentors to
other team
members
Leadership from Project Managers
Coordinate project
meetings and activities
around Teams collaboration
and communications
Hands-on help
to train other
project team
members

11. Teams Apps to Enable Change Management
Coordinate tasks and manage
due dates for project related
activities and deliverables
(also try PLANNER)
5,000 task-based videos
showing all aspects of M365
Simplify project
planning and
streamline workflow
to harness creativity
O N E
Provide easy-
access to
training videos
T W O
Creativity tools
to foster group
collaboration
T H R E E
Task tracking
tools for Project
Managers
Drive Behavior
Changes

12. Visibility of Usage Trends to
Measure Success
Reduction in e-mail
within department,
especially with file
attachments
Usage tracking and comparison with other workloads
Stop using Skype for Business
for IM’s and Calls and Meetings
Leveraging Teams for
collaboration and
coordination

13. Better Visibility
Provides
Intelligent Insights
for Change
Management

14. Transforming Hidden Data Actionable Insights

15. High-level usage data
from Microsoft 365
Limitations with Standard Reporting

16. High-level usage data
from Microsoft 365
Limitations with Standard Reporting
▪ Lack of historic data
▪ Adoption data --- only 28 days
▪ Office 365 reports --- only 180 days
▪ Lacking granularity in usage details
▪ Missing department and geographic location
information for users
▪ No comparisons between workload usage
▪ Missing information on specific usage trends
(sharing files, coordinating tasks, etc.)

17. Inde
x
Organizing detailed
information from
Microsoft 365 Data
Warehouse
1 Year+
Organize
CategorizeAggregate
Transforming Hidden Data into Actionable Insights

18. Get Smarter with Intelligent Insights
Demonstration

19. Next Steps
www.panagenda.com
BROCHURES CASE STUDIES WEBINARS DEMOS DATA SHEETS
Offering free 60-day
production pilot
REGISTER Today!!!
Request assistance for
your adoption initiatives
Start gathering your
usage data now
Uncover Your Intelligent Insights for Microsoft 365

20. Get Smarter with Intelligent Insights
Questions and Answers?

21. Prize Drawing
Contact: carl_baumann@panagenda.com
+1 908-309-3997
Kevin @ Crown Castle (May 2020)