Patrizia Bertini

design management designops design management design operations lego® serious play™ change management strategy user experience ux efficiency design teams participative design co-creation customer experience cx creativity design thinking digital transformation innovation organisational studies design process kpi systems thinking digital strategy experience economy collaboration organisations facilitation techniques social constructivism design roi team management research researchops metrics operations employee experience value engagement serious play constructionism lego interviews legoviews lsp lego product operations lean agile software development design workflow design strategy product management lean startup product development product design productops leadership development italy latam kpis value of design roi efficacy ux research case study organization leadership strategic management vision experience planning transformation customer relationship management digital employee engagement organisation business model digital darwinism social media social network social networking interaction community trends business embodied cognition trust metaphors imagination agile agilecymry15 team building service design methods and theories business services qualitative research privacy data governance accuracy middle east workshop journalism meaning making interview occupy lsx lego serious play methodology data quality focus group