CRM & The Enterprise Value Chain

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Enterprise 2.0 & Social CRM: Together At Last

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Retaining Customers In An Economic Downturn03

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Era of The Social Customer 2010.

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What The Hell Is Crm 2 2008

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"Its Just So 2.0 Out There" The 4Ps are Dead

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Voice Of The Customer 2009

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Crm State Of The Market 2008 & Beyond

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Selling to the Crowd 2009

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Customer Facing Technology Market Perspective 2016-2017

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A Company Like Me

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Crmtransforms2016

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