SlideShare une entreprise Scribd logo
1  sur  33
Télécharger pour lire hors ligne
www.piethis.com
www.piethis.com
They ask questions.
Lots of questions.

www.piethis.com
This way, they can take
their experiences from
previous projects and
adapt it properly for new
situations.

www.piethis.com
They ask questions to find
out exactly what the
client wants to achieve.

www.piethis.com
Being inquisitive also lets
them know who the real
decision makers are, so
they can pull strings and
get things done.

www.piethis.com
www.piethis.com
They go out of their way to make up for the lack
of face-to-face communication
with clients and agency teams.

www.piethis.com
This gives clients more confidence that
they have it under control.

www.piethis.com
They are in constant sync with the
creative and production teams.

www.piethis.com
They properly set expectations for everyone
they’re working with.

www.piethis.com
www.piethis.com
They have an
awesome awareness
of their industry.

www.piethis.com
They get news from many
sources, and combine
their knowledge with
coworkers.

www.piethis.com
They use mailing lists or
tools like Pie to share
best practices with their
team.

www.piethis.com
This lets them benefit
from their own reading
and from everyone else’s
reading as well.

www.piethis.com
www.piethis.com
Elite account management involves
juggling two relationships …

www.piethis.com
…one with the client,
and one with your in-house team.

www.piethis.com
The best know how far their team
can be pushed, and when it’s time to back down.

www.piethis.com
They respect their team because clients will come and go,
but the agency team stays the same.

www.piethis.com
www.piethis.com
They have a rare combo of
project management skills
and emotional awareness.

www.piethis.com
They know how to secure
commitments and push
things forward…

www.piethis.com
And they also know when
to step on toes, but also
when to back down.

www.piethis.com
www.piethis.com
Before every big meeting, they
separately catch up with the
agency team and the client.

www.piethis.com
They share the meeting agenda
and quickly check if there are
any questions or issues.

www.piethis.com
They prevent unnecessary
surprises and gain the
confidence of the clients and
the team.

www.piethis.com
Elite account managers are
ultra-prepared, pro-active
and respect everyone’s time.

www.piethis.com
Read the full article
on the Pie blog

www.piethis.com
Work Smarter, Together
Pie is a web app for sharing
things with your coworkers.
!

Account Managers can start
conversations with their team
about industry news, best
practices and anything else they
find on the web.

www.piethis.com
www.piethis.com

Contenu connexe

En vedette

Flying phantom foilingweek2015
Flying phantom foilingweek2015Flying phantom foilingweek2015
Flying phantom foilingweek2015Foiling Week™
 
Role of ionic liquid [BMIMPF6] in modifying the
Role of ionic liquid [BMIMPF6] in modifying theRole of ionic liquid [BMIMPF6] in modifying the
Role of ionic liquid [BMIMPF6] in modifying theSHALU KATARIA
 
acoso psicologico en la mujer
acoso psicologico en la mujeracoso psicologico en la mujer
acoso psicologico en la mujermariapolo92
 
Presentation for Client Leadership - Buy.ology
Presentation for Client Leadership - Buy.ologyPresentation for Client Leadership - Buy.ology
Presentation for Client Leadership - Buy.ologyHeather Martin
 
039b - No el odio y las armas, pero el amor triunfará sobre el mundo como Jes...
039b - No el odio y las armas, pero el amor triunfará sobre el mundo como Jes...039b - No el odio y las armas, pero el amor triunfará sobre el mundo como Jes...
039b - No el odio y las armas, pero el amor triunfará sobre el mundo como Jes...OrdineGesu
 
Mashing Up Drug Discovery
Mashing Up Drug DiscoveryMashing Up Drug Discovery
Mashing Up Drug DiscoverySciBite Limited
 
Social Media for B2B - Social3i - School of Visual Concepts Dec 7 2011
Social Media for B2B - Social3i - School of Visual Concepts Dec 7 2011Social Media for B2B - Social3i - School of Visual Concepts Dec 7 2011
Social Media for B2B - Social3i - School of Visual Concepts Dec 7 2011social3i
 

En vedette (10)

Flying phantom foilingweek2015
Flying phantom foilingweek2015Flying phantom foilingweek2015
Flying phantom foilingweek2015
 
Role of ionic liquid [BMIMPF6] in modifying the
Role of ionic liquid [BMIMPF6] in modifying theRole of ionic liquid [BMIMPF6] in modifying the
Role of ionic liquid [BMIMPF6] in modifying the
 
acoso psicologico en la mujer
acoso psicologico en la mujeracoso psicologico en la mujer
acoso psicologico en la mujer
 
Presentation for Client Leadership - Buy.ology
Presentation for Client Leadership - Buy.ologyPresentation for Client Leadership - Buy.ology
Presentation for Client Leadership - Buy.ology
 
Diálisis
DiálisisDiálisis
Diálisis
 
039b - No el odio y las armas, pero el amor triunfará sobre el mundo como Jes...
039b - No el odio y las armas, pero el amor triunfará sobre el mundo como Jes...039b - No el odio y las armas, pero el amor triunfará sobre el mundo como Jes...
039b - No el odio y las armas, pero el amor triunfará sobre el mundo como Jes...
 
Mashing Up Drug Discovery
Mashing Up Drug DiscoveryMashing Up Drug Discovery
Mashing Up Drug Discovery
 
LEAP Final Presentation
LEAP Final PresentationLEAP Final Presentation
LEAP Final Presentation
 
Talous ja Yhteiskunta 4/2011
Talous ja Yhteiskunta 4/2011Talous ja Yhteiskunta 4/2011
Talous ja Yhteiskunta 4/2011
 
Social Media for B2B - Social3i - School of Visual Concepts Dec 7 2011
Social Media for B2B - Social3i - School of Visual Concepts Dec 7 2011Social Media for B2B - Social3i - School of Visual Concepts Dec 7 2011
Social Media for B2B - Social3i - School of Visual Concepts Dec 7 2011
 

Similaire à The 6 Traits of Elite Account Managers

IvyCamp session with Ajit Mantagani - Key Takeaways
IvyCamp session with Ajit Mantagani - Key TakeawaysIvyCamp session with Ajit Mantagani - Key Takeaways
IvyCamp session with Ajit Mantagani - Key TakeawaysIvyCamp
 
Business consultants what they do and how important are they
Business consultants  what they do and how important are theyBusiness consultants  what they do and how important are they
Business consultants what they do and how important are theyCooperative Computing
 
Building your business empire
Building your business empire Building your business empire
Building your business empire Stephen Akintayo
 
Sgp1!!!!!
Sgp1!!!!!Sgp1!!!!!
Sgp1!!!!!lmerone
 
Mortgage Marketing: Home Manager Service
Mortgage Marketing: Home Manager ServiceMortgage Marketing: Home Manager Service
Mortgage Marketing: Home Manager ServicePersonafied
 
Ebit Buyer Presentation
Ebit Buyer PresentationEbit Buyer Presentation
Ebit Buyer Presentationtcushing
 
Website Lessons from a Postman - How to deliver as a vendor
Website   Lessons from a Postman - How to deliver as a vendorWebsite   Lessons from a Postman - How to deliver as a vendor
Website Lessons from a Postman - How to deliver as a vendorTom Shay
 
Small Businesses Dont Die By Tom Shay
Small Businesses Dont Die By Tom ShaySmall Businesses Dont Die By Tom Shay
Small Businesses Dont Die By Tom ShayTom Shay
 
Customer centric agile @ Chile Agil
Customer centric agile @ Chile AgilCustomer centric agile @ Chile Agil
Customer centric agile @ Chile AgilAngel Diaz-Maroto
 
The 80_15_5 Principle
The 80_15_5 PrincipleThe 80_15_5 Principle
The 80_15_5 Principlecgarockyhill
 
Simply SaaS University: Marketing 101 - Asia Matos
Simply SaaS University: Marketing 101 - Asia MatosSimply SaaS University: Marketing 101 - Asia Matos
Simply SaaS University: Marketing 101 - Asia MatosJacey Lucus
 
Social media and your employees get protected!
Social media and your employees   get protected!Social media and your employees   get protected!
Social media and your employees get protected!Becca Roberts MCIPD
 
Presentation Finals
Presentation FinalsPresentation Finals
Presentation Finalspaulk1000
 
Why Start-Ups fail ?
Why Start-Ups fail ?Why Start-Ups fail ?
Why Start-Ups fail ?Mentorvilla
 
Startups as endangered species
Startups as endangered speciesStartups as endangered species
Startups as endangered speciesTito Philips, Jnr.
 
Understanding your audience; Agile thinking & our content - BrightonSEO Septe...
Understanding your audience; Agile thinking & our content - BrightonSEO Septe...Understanding your audience; Agile thinking & our content - BrightonSEO Septe...
Understanding your audience; Agile thinking & our content - BrightonSEO Septe...Charlie Williams
 
Marty Kaszubowski, Old Dominion University. Oops!... Another Startup Did It A...
Marty Kaszubowski, Old Dominion University. Oops!... Another Startup Did It A...Marty Kaszubowski, Old Dominion University. Oops!... Another Startup Did It A...
Marty Kaszubowski, Old Dominion University. Oops!... Another Startup Did It A...IT Arena
 

Similaire à The 6 Traits of Elite Account Managers (20)

IvyCamp session with Ajit Mantagani - Key Takeaways
IvyCamp session with Ajit Mantagani - Key TakeawaysIvyCamp session with Ajit Mantagani - Key Takeaways
IvyCamp session with Ajit Mantagani - Key Takeaways
 
Business consultants what they do and how important are they
Business consultants  what they do and how important are theyBusiness consultants  what they do and how important are they
Business consultants what they do and how important are they
 
Building your business empire
Building your business empire Building your business empire
Building your business empire
 
Sgp1!!!!!
Sgp1!!!!!Sgp1!!!!!
Sgp1!!!!!
 
Mortgage Marketing: Home Manager Service
Mortgage Marketing: Home Manager ServiceMortgage Marketing: Home Manager Service
Mortgage Marketing: Home Manager Service
 
Ebit Buyer Presentation
Ebit Buyer PresentationEbit Buyer Presentation
Ebit Buyer Presentation
 
Website Lessons from a Postman - How to deliver as a vendor
Website   Lessons from a Postman - How to deliver as a vendorWebsite   Lessons from a Postman - How to deliver as a vendor
Website Lessons from a Postman - How to deliver as a vendor
 
Small Businesses Dont Die By Tom Shay
Small Businesses Dont Die By Tom ShaySmall Businesses Dont Die By Tom Shay
Small Businesses Dont Die By Tom Shay
 
Customer centric agile @ Chile Agil
Customer centric agile @ Chile AgilCustomer centric agile @ Chile Agil
Customer centric agile @ Chile Agil
 
The 80_15_5 Principle
The 80_15_5 PrincipleThe 80_15_5 Principle
The 80_15_5 Principle
 
Mock business plan 1
Mock business plan 1Mock business plan 1
Mock business plan 1
 
Simply SaaS University: Marketing 101 - Asia Matos
Simply SaaS University: Marketing 101 - Asia MatosSimply SaaS University: Marketing 101 - Asia Matos
Simply SaaS University: Marketing 101 - Asia Matos
 
Social media and your employees get protected!
Social media and your employees   get protected!Social media and your employees   get protected!
Social media and your employees get protected!
 
Presentation Finals
Presentation FinalsPresentation Finals
Presentation Finals
 
Your secret business asset
Your secret business assetYour secret business asset
Your secret business asset
 
Angel hack presentation
Angel hack presentationAngel hack presentation
Angel hack presentation
 
Why Start-Ups fail ?
Why Start-Ups fail ?Why Start-Ups fail ?
Why Start-Ups fail ?
 
Startups as endangered species
Startups as endangered speciesStartups as endangered species
Startups as endangered species
 
Understanding your audience; Agile thinking & our content - BrightonSEO Septe...
Understanding your audience; Agile thinking & our content - BrightonSEO Septe...Understanding your audience; Agile thinking & our content - BrightonSEO Septe...
Understanding your audience; Agile thinking & our content - BrightonSEO Septe...
 
Marty Kaszubowski, Old Dominion University. Oops!... Another Startup Did It A...
Marty Kaszubowski, Old Dominion University. Oops!... Another Startup Did It A...Marty Kaszubowski, Old Dominion University. Oops!... Another Startup Did It A...
Marty Kaszubowski, Old Dominion University. Oops!... Another Startup Did It A...
 

Dernier

asdfasdiofujasloidfoia nslkflsdkaf jljffs
asdfasdiofujasloidfoia nslkflsdkaf jljffsasdfasdiofujasloidfoia nslkflsdkaf jljffs
asdfasdiofujasloidfoia nslkflsdkaf jljffsJulia Kaye
 
ALISHA SHAKYA - Decade of Short Selected WORK PORTFOLIO
ALISHA SHAKYA - Decade of Short Selected WORK PORTFOLIOALISHA SHAKYA - Decade of Short Selected WORK PORTFOLIO
ALISHA SHAKYA - Decade of Short Selected WORK PORTFOLIOAlishaShakya7
 
kids gpaddfghtggvgghhhuuuuuhhhgggggy.pptx
kids gpaddfghtggvgghhhuuuuuhhhgggggy.pptxkids gpaddfghtggvgghhhuuuuuhhhgggggy.pptx
kids gpaddfghtggvgghhhuuuuuhhhgggggy.pptxJagrutiSononee
 
Blockchain_TezosDeveloperCommunitySNSCE.pdf
Blockchain_TezosDeveloperCommunitySNSCE.pdfBlockchain_TezosDeveloperCommunitySNSCE.pdf
Blockchain_TezosDeveloperCommunitySNSCE.pdfVISHNURAJSSNSCEAD
 
Chapter-1 IATA, UFTAA, ICAO, FAA, CAA, ATAB, Conventions
Chapter-1 IATA, UFTAA, ICAO, FAA, CAA, ATAB, ConventionsChapter-1 IATA, UFTAA, ICAO, FAA, CAA, ATAB, Conventions
Chapter-1 IATA, UFTAA, ICAO, FAA, CAA, ATAB, ConventionsMd Shaifullar Rabbi
 
FAHAD HASSAN NOOR || UCP Business School Data Analytics Head Recommended | MB...
FAHAD HASSAN NOOR || UCP Business School Data Analytics Head Recommended | MB...FAHAD HASSAN NOOR || UCP Business School Data Analytics Head Recommended | MB...
FAHAD HASSAN NOOR || UCP Business School Data Analytics Head Recommended | MB...FaHaD .H. NooR
 
Crucial Conversation Certification India
Crucial Conversation Certification IndiaCrucial Conversation Certification India
Crucial Conversation Certification IndiaCrucial Skills
 
Full Sail projects and portfolio. edits after feedback
Full Sail projects and portfolio. edits after feedbackFull Sail projects and portfolio. edits after feedback
Full Sail projects and portfolio. edits after feedbacknkdiehl
 
127. Reviewer Certificate in BP International
127. Reviewer Certificate in BP International127. Reviewer Certificate in BP International
127. Reviewer Certificate in BP InternationalManu Mitra
 
STORY OF SUSAN & JUDY - CEREBRAL PALSY.pptx
STORY OF SUSAN & JUDY - CEREBRAL PALSY.pptxSTORY OF SUSAN & JUDY - CEREBRAL PALSY.pptx
STORY OF SUSAN & JUDY - CEREBRAL PALSY.pptxsheenam bansal
 
ASDFSDFASDFASDFASDFOUIASHDFOIASUD FOIJSADO;IFJOISADJF
ASDFSDFASDFASDFASDFOUIASHDFOIASUD FOIJSADO;IFJOISADJFASDFSDFASDFASDFASDFOUIASHDFOIASUD FOIJSADO;IFJOISADJF
ASDFSDFASDFASDFASDFOUIASHDFOIASUD FOIJSADO;IFJOISADJFJulia Kaye
 
Personal Branding Exploration for Career
Personal Branding Exploration for CareerPersonal Branding Exploration for Career
Personal Branding Exploration for Careerwhiteheadnakiyyah
 
10 Things That Will Shape the Future of Education.pdf
10 Things That Will Shape the Future of Education.pdf10 Things That Will Shape the Future of Education.pdf
10 Things That Will Shape the Future of Education.pdfEducationView
 
Globally, corrosion expenses reach $2.5 trillion yearly
Globally, corrosion expenses reach $2.5 trillion yearlyGlobally, corrosion expenses reach $2.5 trillion yearly
Globally, corrosion expenses reach $2.5 trillion yearlyReddy Kancharla
 
reStartEvents March 28th TS/SCI & Above Employer Directory.pdf
reStartEvents March 28th TS/SCI & Above Employer Directory.pdfreStartEvents March 28th TS/SCI & Above Employer Directory.pdf
reStartEvents March 28th TS/SCI & Above Employer Directory.pdfKen Fuller
 
Nashon Holloway - Media/Press Kit - Priv
Nashon Holloway - Media/Press Kit - PrivNashon Holloway - Media/Press Kit - Priv
Nashon Holloway - Media/Press Kit - PrivNashonHolloway
 
Chapter-4 Introduction to Global Distributions System and Computerized Reserv...
Chapter-4 Introduction to Global Distributions System and Computerized Reserv...Chapter-4 Introduction to Global Distributions System and Computerized Reserv...
Chapter-4 Introduction to Global Distributions System and Computerized Reserv...Md Shaifullar Rabbi
 
Audhina Nur Afifah Resume & Portofolio_2024.pdf
Audhina Nur Afifah Resume & Portofolio_2024.pdfAudhina Nur Afifah Resume & Portofolio_2024.pdf
Audhina Nur Afifah Resume & Portofolio_2024.pdfaudhinafh1
 
Women_In_Automation_Introduction Session Presentation_2024.pptx
Women_In_Automation_Introduction Session Presentation_2024.pptxWomen_In_Automation_Introduction Session Presentation_2024.pptx
Women_In_Automation_Introduction Session Presentation_2024.pptxAndreeaTom
 
Thisismycivics101Presentationforicstars.
Thisismycivics101Presentationforicstars.Thisismycivics101Presentationforicstars.
Thisismycivics101Presentationforicstars.mellis7
 

Dernier (20)

asdfasdiofujasloidfoia nslkflsdkaf jljffs
asdfasdiofujasloidfoia nslkflsdkaf jljffsasdfasdiofujasloidfoia nslkflsdkaf jljffs
asdfasdiofujasloidfoia nslkflsdkaf jljffs
 
ALISHA SHAKYA - Decade of Short Selected WORK PORTFOLIO
ALISHA SHAKYA - Decade of Short Selected WORK PORTFOLIOALISHA SHAKYA - Decade of Short Selected WORK PORTFOLIO
ALISHA SHAKYA - Decade of Short Selected WORK PORTFOLIO
 
kids gpaddfghtggvgghhhuuuuuhhhgggggy.pptx
kids gpaddfghtggvgghhhuuuuuhhhgggggy.pptxkids gpaddfghtggvgghhhuuuuuhhhgggggy.pptx
kids gpaddfghtggvgghhhuuuuuhhhgggggy.pptx
 
Blockchain_TezosDeveloperCommunitySNSCE.pdf
Blockchain_TezosDeveloperCommunitySNSCE.pdfBlockchain_TezosDeveloperCommunitySNSCE.pdf
Blockchain_TezosDeveloperCommunitySNSCE.pdf
 
Chapter-1 IATA, UFTAA, ICAO, FAA, CAA, ATAB, Conventions
Chapter-1 IATA, UFTAA, ICAO, FAA, CAA, ATAB, ConventionsChapter-1 IATA, UFTAA, ICAO, FAA, CAA, ATAB, Conventions
Chapter-1 IATA, UFTAA, ICAO, FAA, CAA, ATAB, Conventions
 
FAHAD HASSAN NOOR || UCP Business School Data Analytics Head Recommended | MB...
FAHAD HASSAN NOOR || UCP Business School Data Analytics Head Recommended | MB...FAHAD HASSAN NOOR || UCP Business School Data Analytics Head Recommended | MB...
FAHAD HASSAN NOOR || UCP Business School Data Analytics Head Recommended | MB...
 
Crucial Conversation Certification India
Crucial Conversation Certification IndiaCrucial Conversation Certification India
Crucial Conversation Certification India
 
Full Sail projects and portfolio. edits after feedback
Full Sail projects and portfolio. edits after feedbackFull Sail projects and portfolio. edits after feedback
Full Sail projects and portfolio. edits after feedback
 
127. Reviewer Certificate in BP International
127. Reviewer Certificate in BP International127. Reviewer Certificate in BP International
127. Reviewer Certificate in BP International
 
STORY OF SUSAN & JUDY - CEREBRAL PALSY.pptx
STORY OF SUSAN & JUDY - CEREBRAL PALSY.pptxSTORY OF SUSAN & JUDY - CEREBRAL PALSY.pptx
STORY OF SUSAN & JUDY - CEREBRAL PALSY.pptx
 
ASDFSDFASDFASDFASDFOUIASHDFOIASUD FOIJSADO;IFJOISADJF
ASDFSDFASDFASDFASDFOUIASHDFOIASUD FOIJSADO;IFJOISADJFASDFSDFASDFASDFASDFOUIASHDFOIASUD FOIJSADO;IFJOISADJF
ASDFSDFASDFASDFASDFOUIASHDFOIASUD FOIJSADO;IFJOISADJF
 
Personal Branding Exploration for Career
Personal Branding Exploration for CareerPersonal Branding Exploration for Career
Personal Branding Exploration for Career
 
10 Things That Will Shape the Future of Education.pdf
10 Things That Will Shape the Future of Education.pdf10 Things That Will Shape the Future of Education.pdf
10 Things That Will Shape the Future of Education.pdf
 
Globally, corrosion expenses reach $2.5 trillion yearly
Globally, corrosion expenses reach $2.5 trillion yearlyGlobally, corrosion expenses reach $2.5 trillion yearly
Globally, corrosion expenses reach $2.5 trillion yearly
 
reStartEvents March 28th TS/SCI & Above Employer Directory.pdf
reStartEvents March 28th TS/SCI & Above Employer Directory.pdfreStartEvents March 28th TS/SCI & Above Employer Directory.pdf
reStartEvents March 28th TS/SCI & Above Employer Directory.pdf
 
Nashon Holloway - Media/Press Kit - Priv
Nashon Holloway - Media/Press Kit - PrivNashon Holloway - Media/Press Kit - Priv
Nashon Holloway - Media/Press Kit - Priv
 
Chapter-4 Introduction to Global Distributions System and Computerized Reserv...
Chapter-4 Introduction to Global Distributions System and Computerized Reserv...Chapter-4 Introduction to Global Distributions System and Computerized Reserv...
Chapter-4 Introduction to Global Distributions System and Computerized Reserv...
 
Audhina Nur Afifah Resume & Portofolio_2024.pdf
Audhina Nur Afifah Resume & Portofolio_2024.pdfAudhina Nur Afifah Resume & Portofolio_2024.pdf
Audhina Nur Afifah Resume & Portofolio_2024.pdf
 
Women_In_Automation_Introduction Session Presentation_2024.pptx
Women_In_Automation_Introduction Session Presentation_2024.pptxWomen_In_Automation_Introduction Session Presentation_2024.pptx
Women_In_Automation_Introduction Session Presentation_2024.pptx
 
Thisismycivics101Presentationforicstars.
Thisismycivics101Presentationforicstars.Thisismycivics101Presentationforicstars.
Thisismycivics101Presentationforicstars.
 

The 6 Traits of Elite Account Managers