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Red Hat Offers Differentiators in BPM Space

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  1. 1. VENDOR NOTE .Red Hat Offers Differentiators in Business Process Management Space By P.J. Jakovljevic, TEC Principal Analyst www.technologyevaluation.com May 2015 Technology Evaluation Centers
  2. 2. Red Hat Offers Differentiators in Business Process Management Space www.technologyevaluation.com 2 Red Hat Offers Differentiators in Business Process Management Space Here we’ll take a close-up look at open source software leader Red Hat, an up- and-coming player in the business process management (BPM) software space. Red Hat has for some time maintained a prominence in the business rules management system (BRMS) software space, thanks to widely adopted Drools open source rules technology. In the BPM software space jBPM was a widely used open source workflow engine solution, and as jBPM and Drools are built on the same foundation, Red Hat brought these two technologies together under the same platform, resulting in the JBoss BRMS 5.3 release in 2012. In fact Red Hat was one of the early recognizers of a compelling need for more comprehensive BPM experience tools. The open source leader acquired Polymita Technologies (and turned it open source), and as it worked towards integrating Polymita and Red Hat technologies it branded the Red Hat JBoss BRMS and Red Hat JBoss BPM Suite products separately. Figure 1. BPM Designer
  3. 3. Red Hat Offers Differentiators in Business Process Management Space www.technologyevaluation.com 3 Ideal Red Hat BPM customers can be medium to large size organizations in any vertical, although Red Hat is focusing on the financial services, healthcare, and government verticals, as customers operating in highly regulated industries have a need for business rules. A key differentiator for Red Hat JBoss BPM Suite is the subscription-based pricing model that makes it cost effective to deploy BPM for smaller, departmental size applications that are typically non-starters with the big ticket providers like Pegasystems, IBM, Oracle, TIBCO, etc. Red Hat also finds that many customers prefer to prove value on a small scale before deploying more widely, and the Red Hat JBoss BPM Suite offers a rare combination of low total cost of ownership (TCO), enterprise-grade support, and the services needed to fill this need. Figures 1 and 2 provide some examples of the look-and-feel of the solution. Red Hat’s partner ecosystem for BPM software includes major system integrators (SIs) like Accenture, Booz Allen Hamilton, Capgemini, Cognizant, CSC, HP, and Wipro. There are many independent software vendors (ISVs), value-added resellers (VARs), and resellers in the vendor’s worldwide network (the full list can be obtained from the partner locator site). Red Hat is committed to increasing its share of revenue from partners and is continually expanding its network to include new BPM solution providers. The vendor has developed partnerships with major enterprise resource planning (ERP) and customer relationship management (CRM) vendors, such as SAP, and leverages these to develop specialized integrations and offerings for mutual customers. Figure 2. BPM Dashboard
  4. 4. Red Hat Offers Differentiators in Business Process Management Space www.technologyevaluation.com 4 Red Hat Talks BPM Functionality and Future Plans Recently we had a chance to talk to Phil Simpson, who is responsible for go-to- market strategy and positioning for JBoss business rules and BPM products. Phil has extensive experience with business rules and BPM, having held senior product management roles at an early business rules pioneer and senior marketing roles at several leading enterprise technology companies. Prior to joining Red Hat, Phil was a product manager for the data analytics firm Renesys and was a director at SeaChange International, Ironhead Analytics, and RulesPower. TEC: What is your analytics (big data), social, and mobility strategy, and are there any generally available (GA) offerings? PS: Big data is important for Red Hat, but we don't see it as a feature of BPM per se. Rather, we view it as an application for BPM/rules in combination with other products like JBoss Data Grid, JBoss Fuse, Red Hat Storage, etc. Social capabilities have been introduced in the recent 6.1 release, whereas mobile capabilities are not currently offered but are on the product roadmap in light of our recent FeedHenry acquisition. TEC: Are there any evident remaining white spaces (functional gaps, based on the feedback from the field) in your BPM offering and how do you plan to fill them? PS: We have an ambitious roadmap for our BPM Suite over the next year or so, with a focus on adding capabilities for case management, usability enhancements, and cloud-based consumption of BPM services. TEC: Do you have predictive analytics (next best offer, etc.) capabilities, given IBM SPSS, Oracle Sigma Dynamics, and Pegasystems Chordiant, to name some? PS: This is not a focus for us at this time. We are addressing related areas with the Business Resource Planner, a heuristic solver for complex resource-constrained planning problems, and with our tools for big data access described above. TEC: Do your case management capabilities accommodate dependencies or subcases within cases that, for example, propagate deadlines and service level agreements (SLAs) bottom up?
  5. 5. Red Hat Offers Differentiators in Business Process Management Space www.technologyevaluation.com 5 PS: Not at this time. We expect to offer a comprehensive case management solution with future releases of our BPM Suite. TEC: How do you differentiate from a host of other open-source BPM players (e.g., ProcessMaker, BonitaSoft, Activity, etc.)? PS: We offer a comprehensive solution for BPM, including fully integrated business rules and CEP. Our subscriptions include automatic patches, security fixes, and class-leading worldwide support. We offer high quality consulting services to our customers that enable them to derive maximum value from their BPM projects, both directly and through our extensive partner network. TEC: What do you offer for enterprise content management (ECM) capabilities? PS: There is integration with external ECM solutions via standard application programming interfaces (APIs), which is straightforward. A native content management capability will be introduced during 2015 or so. TEC: With what functional capabilities is IBM ILOG still ahead of you in the realm of BRMS? PS: We believe JBoss BRMS achieves parity with IBM in most functional areas as of the 6.0 release, and exceeds its capabilities in some, such as the new PHREAK algorithm for rule evaluation and pattern matching. Some customers continue to prefer IBM from an ease-of-use standpoint. Our 6.1 release greatly improves usability, especially for business users, and future releases will continue to emphasize new intuitive user interfaces. Related BPM Reading: Conversation with K2 CEO Adriaan van Wyk (August 2014) One-on-one with Appian Marketer Malcolm Ross (February 2014) Interview with Bonitasoft Marketing VP Mac McConnell (August 2013)
  6. 6. Red Hat Offers Differentiators in Business Process Management Space www.technologyevaluation.com 6 About Technology Evaluation Centers Technology Evaluation Centers (TEC) is the world’s leading provider of software selection resources, services, and research materials, helping organizations evaluate and select the best enterprise software for their needs. With its advanced decision-making process and software selection experts, TEC reduces the time, cost, and risk associated with enterprise software selection. Over 3.5 million subscribers leverage TEC’s extensive research and detailed information on more than 1,000 leading software solutions across all major application areas. TEC is recognized as an industry-leading software selection advisory firm offering resources and services both online and onsite. For more information, please visit www.technologyevaluation.com. Technology Evaluation Centers Inc. 740 St. Maurice, 4th Floor Montreal, Quebec Canada, H3C 1L5 Phone: +1 514-954-3665 Toll-free: 1-800-496-1303 Fax: +1 514-954-9739 E-mail: asktheexperts@technologyevaluation.com Web site: www.technologyevaluation.com TEC, TEC Advisor, and ERGO are trademarks of Technology Evaluation Centers Inc. All other company and product names may be trademarks of their respective owners. © Technology Evaluation Centers Inc. All rights reserved. REDHAT20150512

Red Hat Offers Differentiators in BPM Space

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