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infor cloudsuite: no two clouds shoud be equal

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Tec infor cloud_suite_product_note_april_2015-1

  1. 1. PRODUCT NOTE . INFOR CLOUDSUITE NO TWO CLOUDS SHOULD BE ALIKE By P.J. Jakovljevic, TEC Principal Analyst April 2015 www.technologyevaluation.com Technology Evaluation Centers
  2. 2. Infor CloudSuite—No Two Clouds Should Be Alike www.technologyevaluation.com 2 Infor CloudSuite—No Two Clouds Should Be Alike Industry focus and web-based cloud architecture are two major pillars of Infor’s recently-minted strategy, with the third being developing beautiful software and experiences that users enjoy. Figure 1 shows Infor CEO Charles Phillips talking about these strategic pillars at the Inforum 2014 conference this past fall. Figure 1. Infor strategic pillars Perhaps the best example of that three-prong strategy at the Inforum 2014 conference was the announcement of Infor CloudSuite Healthcare, offering care delivery organizations access to healthcare-specific functionality, analytics, and an implementation accelerator for rapid time to value within a cloud environment. Infor CloudSuite Healthcare builds upon Infor’s offerings available on Amazon Web Services (AWS), as Infor is categorically known for not being in the business of building its own expensive and taxing data centers. Healthcare Functionality As the Figure 2 depicts, Infor Healthcare’s footprint is quite broad, possibly unmatchable in the market at this stage, in part due to former Lawson Software’s long focus on the industry and multiple prudent acquisitions in the past. Namely, there is surgical instrument management (via former Apexion Technologies), nurse scheduling (via former VasTech), and clinical data integration (via former Cloverleaf, often beating and/or replacing Oracle eGate and Orion Health in deals). Most recently, Infor quietly acquired GRASP Systems for patient acuity, which puts
  3. 3. Infor CloudSuite—No Two Clouds Should Be Alike www.technologyevaluation.com 3 it in a competitive situation with Kronos (former OptiLink) and GE Healthcare (former API Healthcare). Figure 2. Infor CloudSuite Healthcare footprint Healthcare organizations can benefit from focused solutions for financial management, supply chain management (SCM), enterprise asset management (EAM), enterprise performance management (EPM), expense management, continuous monitoring, enterprise resource planning (ERP) to electronic medical record (EMR) connectivity, business intelligence (BI), analytics, and human capital management (HCM) tailored specifically for healthcare organizations. In addition, hospitals happen to have lots of assets and use plenty of energy, and the top- notch Infor EAM suite comes in handy. Infor has a pilot hospital customer whose assets (beds, rooms, offices, operating rooms, etc.) have been IP-enabled for location information and whose doctors and nurses are equipped with wearable devices for the Internet of Things (IoT) scenarios. For example, an emergency situation at a certain patient location can quickly be routed to the closest available personnel with the required skills.
  4. 4. Infor CloudSuite—No Two Clouds Should Be Alike www.technologyevaluation.com 4 Figure 3. Healthcare industry problems Infor has recently added chief medical officer and chief nursing officer positions, beefing up its healthcare DNA and understanding of the industry’s problems and issues (see Figure 3). Infor CloudSuite Healthcare solutions can meet the needs of the healthcare industry and healthcare-specific business processes, including managing complex clinician pay plans, tracking and validating clinical competencies and job-specific performance reviews, grants management, coordination of recalls, patient charge capture, care workloads and assignments, pre-built clinical system connections, and patient-specific supply reordering, amongst many others. In addition, through a flexible, subscription-based delivery model and employee- based pricing, care delivery organizations can lower upfront IT expenditure and total cost of ownership (TCO). The suite aims to significantly lower capital and ongoing investment in IT, while still providing the most current functionality for organizations to respond to changing needs, sustainable margins, and comply with complex regulations and requirements—all while delivering high-quality care. Contrary to manufacturing or retail sectors, healthcare organizations are still unable to measure outcomes vs. costs and tasks, and it’s no wonder that healthcare is envisioned to take an even 21 percent of the U.S. GDP in a few years (from an already-hefty 18 percent, in spite of 50 million uninsured before Obamacare). To that end, Infor is busy getting ready for the Health 3.0 framework as seen in Figure 4. The aforementioned Cloverleaf integration suite seems to be a hidden gem here, especially in light of hospitals going IP-addressable (medical instruments, staff wearing devices, proximity beacons, etc.), so that the IoT and big data concepts can help with optimized scheduling and advice. Infor Epiphany
  5. 5. Infor CloudSuite—No Two Clouds Should Be Alike www.technologyevaluation.com 5 Interactive Advisor predictive analytics could also be used for advising the best next step in treating patients. All newly developed and revamped Infor solutions are contextual and location-aware. Figure 4. Healthcare framework evolution The solution also enables care delivery organizations to take on innovation at their own pace, upgrading at a speed that accommodates their unique timing and business needs with functionality specifically engineered for healthcare, delivering a significantly different approach than other horizontal ERP solution providers. Infor also offers its market-leading healthcare customer base, which includes over 1,200 organizations using Infor Lawson for financial management, SCM, HRM, payroll, and talent management. The UpgradeX Program is a clear and simple path for upgrading or migrating older Infor Lawson solutions to the cloud, allowing customers to take advantage of all of the functional enhancements in the upcoming Infor Lawson/S3 10x along with the next-generation analytics, mobile, and collaboration technologies. Customers will receive a completely new version of the Infor Lawson/S3 solution running on AWS, plus all the services required for a migration or upgrade: software, hardware, OS licenses, IT operations, and yearly upgrades executed by Infor.
  6. 6. Infor CloudSuite—No Two Clouds Should Be Alike www.technologyevaluation.com 6 Nothing Without Compelling User Experience Marc Scibelli, Infor’s chief creative officer who heads the internal Hook & Loop creative agency with about 200 designers (up from only 15 in 2013), is always happy to talk about Infor software’s current and upcoming look and feel. The original SoHo user experience with the Ming.le social networking tool was not only about a snazzy consumer-like social user interface (UI), but also about being useful and sending contextual info to employees. The true value of social tools and collaboration is evident when they help concrete business processes and solve actual situations/issues, e.g., field service work, product development work, order management and fulfillment, etc. To that end, sharing posts creates newsfeeds for relevant folks in Ming.le, while the social business graph capability means following not only people, but also assets, orders, warehouses, etc. Infor’s upcoming user experience is about a minimalist UI that still delivers a lot. More information doesn’t improve usability; clarity does, and thus the focus is on ruthlessly eliminating bloat. In the past, many have designed products for only the so-called power users, and the majority of casual users had to live with the “tyranny of the super users.” Infor’s user experience is designed for a mobile world, but not necessarily “mobile first,” as each device has its best purposes (and proper real estate) for certain situations. The upcoming Glide feature will leverage predictive analytics for a moving/changing UI based on the context, whereby the Infor ION middleware application programming interface (API) will provide intelligent routing to the proper screens. Infor’s current SoHo release includes configuration catalogs, search without losing a search momentum (facet search tags), and contextual relationships (anchor– items of relations) to account for changing contexts. For example, in Figure 5, medical staff is the anchor, while their patients and procedures are related. But if one drills down into, say, Patient CG (identified by initials only, due to the HIPPA privacy regulations; see Figure 6), the patient becomes the anchor with lots of related items on the right side of the screen.
  7. 7. Infor CloudSuite—No Two Clouds Should Be Alike www.technologyevaluation.com 7 Figure 5. Infor Healthcare Workforce Screen Figure 6. Infor Healthcare Workforce Screen
  8. 8. Infor CloudSuite—No Two Clouds Should Be Alike www.technologyevaluation.com 8 In Conclusion Healthcare is Infor’s hottest vertical, where the vendor rules in many market share metrics: 200 hospitals in seven Canadian provinces, 81 out of 98 public hospitals in the Netherlands, 21 of 25 integrated delivery networks (IDNs), 72 percent of the U.S. hospitals with more than 150 beds, five out of six best supply chain departments of the year. In total, there are over 5,000 healthcare provider customers, touching over 250 million lives in over 500 major cities and metro areas. Reportedly, 30 out 34 recent ERP evaluations have lately selected Infor Healthcare, typically beating Oracle and Workday. This should be a blueprint for Infor on how best to compete in its other industries of focus, such as automotive, food, public sector, etc.
  9. 9. Infor CloudSuite—No Two Clouds Should Be Alike www.technologyevaluation.com 9 About Technology Evaluation Centers As the world’s leading online provider of software selection tools, services, and research materials, Technology Evaluation Centers (TEC) helps companies and organizations evaluate and select the best enterprise software for their needs. With its software selection expertise and advanced decision-making software, TEC also helps reduce the time, cost, and risk associated with enterprise software selection. Today, TEC is recognized as an industry-leading software selection advisory firm with more than 400,000 subscribers to its information services and software evaluation and selection tools. For more information, please visit www.technologyevaluation.com. Technology Evaluation Centers Inc. 740 St. Maurice, 4th Floor Montreal, Quebec Canada, H3C 1L5 Phone: +1 514-954-3665 Toll-free: 1-800-496-1303 Fax: +1 514-954-9739 E-mail: asktheexperts@technologyevaluation.com Web site: www.technologyevaluation.com TEC, TEC Advisor, and ERGO are trademarks of Technology Evaluation Centers Inc. All other company and product names may be trademarks of their respective owners. © Technology Evaluation Centers Inc. All rights reserved. INF20150407

infor cloudsuite: no two clouds shoud be equal

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