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PR 101 for Small Businesses




         Michelle Garrett
       Garrett Public Relations
       www.michellegarrett.com
         Twitter: @PRisUs
                                  1
Today’s Agenda
• What is public relations?
• PR vs. advertising
• Where to start: News items and press lists
• Content: Press releases and press kits
• Partner public relations
• More PR opportunities: Editorial calendars,
  awards, speaking gigs, contributed articles
• Publicizing your PR
• Resources
• Wrap up/Q&A
                                                2
What is Public Relations?
     Building
    Maintaining
    Promoting

         th
                           Impact
         e
 Reputation or Image
         of a
       Company             •Favorable Image/Reputation
       Product             •Awareness/Visibility
      Personality          •Interest
Organization/Association   •Support
        Cause
                           •Alter Behavior
                           •Influence Public Opinion
                                                  3
PR vs. Advertising
  (Hint: They’re not the same!)
PR                            Advertising
Indirect marketing tool to    Direct marketing tool to
influence target audience     influence target audience
Pitch/place articles          Buy advertising space

Public perceives news         Public perceives ads as
stories as credible sources   biased towards the
of information                advertiser
Easier on marketing           More expensive to
budget                        implement
                                                          4
So where do I start?

One way to get started is to think about what
makes your company newsworthy?
•    New location
•    New product or service
•    New hires
•    Upcoming event—e.g. open house, charity
     event, sponsorship of an event, speaking
     engagement
•    New partnership
                                                5
Now, what about content?


Once you choose/prioritize your newsworthy
items, what’s the best vehicle to use to get
the news out?
•Press release
•Blog post
•Social media updates
•Customer success story/case study
•Contributed article
                                               6
What’s next?

• Develop a list of your key press—think about what your
  potential customers are reading
• It could include:
      • Local press (e.g. Business First, Columbus Dispatch)
      • Trade press (e.g. Inc., Popular Mechanics, Woman’s
        Day, Health, InformationWeek)
      • Business press (e.g. Wall Street Journal, USA Today)
      • Broadcast media (WCMH, NBC, radio)


                                                          7
What about social media?

This could be an entire topic on its own!

But it could include:
      Facebook
      Twitter
      LinkedIn
      Pinterest
      Many, many others….
                                            8
Writing a good press release

• The steps: collect information; conduct
  interviews if needed
• Include any research, facts or figures: if you
  don’t have your own, cite some from an article
• Begin drafting the release—write, then rewrite;
  walk away, then review and rewrite until it’s
  solid
• Style of a release—follow news style (inverted
  pyramid)—who/what/when/why/how up in the
  first paragraph
• Format: Headline/sub-
  head/paragraph/paragraph/quote/paragraph/pri
                                                    9
  cing and availability/closing boilerplate
How to issue the news
• Wire services: free and paid
• Send it directly to the reporter(s)--they look to PR
  practitioners to make their jobs easier
     • When working with reporters: adopt a service-
        oriented attitude toward the media
     • What reporters need from you: timely responses,
        honesty, a helpful attitude--a willingness to go the
        extra mile to help them do their job
     • Don’t promise if you can’t deliver; follow up; know
        what they cover
• Other channels we discussed previously, including a
  news area on your site, social media and so on

                                                           10
Preparing for media interviews
• If you’ve never done interviews, practice!
• Choose the best spokesperson(s) depending upon the
  subject matter
• Go over some basic media training tips at the minimum;
  you can hire a pro to do in-depth training and taping, if
  needed
• Do your homework on reporters and publications—look
  at some stories they’ve written to get a feel for how they
  write


                                                        11
Press kits
• So, what goes in a good press kit?
• Include the basics that would help a journalist
  write about your company: press releases,
  company profile, company fact sheet,
  executive bios, logos, marketing brochure,
  business card/contact information
• Include the same items in your online press
  kit
• You can customize the content, depending on
  what event it is
                                               12
Partner Public Relations
• Opportunities sometimes arise to work
  with a partner company on promoting
  an alliance, event or other initiative
• Decide on the strategy
• Work with the partner to “divide and
  conquer” the PR responsibilities
• Leverage the partner’s resources, if
  possible, to help get the work done
                                           13
Editorial calendars
• What is an editorial calendar?
• Check your target publications’ editorial
  calendars online
• Compile all data in a format that works
  for you, such as an Excel spreadsheet
• Contact the editors; prioritize based on
  topic and deadline date

                                          14
Awards
• Awards can help bring visibility and
  credibility to a company
• Research awards that are available in
  your industry and through publications
• Keep track of submission deadlines
• Enter appropriate awards programs
• No guarantees
• Once you have the content, it can be
  repurposed                               15
Speaking Opportunities

• Decide on venues—research and
  choose appropriate opportunities
• Write a speaking abstract
• Submit the abstract and any other
  requested information per the
  requirements
• Prepare your spokesperson for the talk;
  Rehearse!
                                        16
Contributed articles
• Many publications accept contributed articles
• Research publications in which placing a
  contributed article might help raise the
  visibility of your company
• Develop an abstract of a topic to suggest—try
  to avoid a product or company-focused topic
• Trends make good topics for contributed
  articles

                                              17
How to Publicize Your PR

• Once the article appears, push it out
  using appropriate channels—web site,
  social media, and so on
• Once you secure a speaking
  engagement, promote it
• Once you win an award, publicize that
  news

                                          18
Realities of Public Relations
• It takes time! PR is a process…
• Don’t expect to make the front page of the
  Wall Street Journal overnight
• Your idea/activity MUST be newsworthy to
  receive coverage. Ask yourself, “why
  should they care?”
• Remember, with PR, there’s no guarantee
  what will be reported or how it will be
  stated                                    19
Tools and Resources
• Wire services: Businesswire, PR Newswire,
  PRWeb
• Media databases: MyMediaInfo, Cision,
  Vocus
• Clipping services: BurrellesLuce.com, Vocus
• Organizations: Public Relations Society of
  America (PRSA), Social Media Club



                                                20
So what if I decide I don’t want to do it
                myself?

 • Hire a “coach”—someone to help
   answer questions
 • Hire a freelance consultant to do
   some of the work on an ongoing or
   project basis
 • What about agencies?


                                       21
Wrap-up

• Questions…..?
• Thank you!



               Michelle Garrett
           Garrett Public Relations
          www.michellegarrett.com
        michelle@michellegarrett.com
                                       22

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PR 101: Essentials for Small Business PR Success

  • 1. PR 101 for Small Businesses Michelle Garrett Garrett Public Relations www.michellegarrett.com Twitter: @PRisUs 1
  • 2. Today’s Agenda • What is public relations? • PR vs. advertising • Where to start: News items and press lists • Content: Press releases and press kits • Partner public relations • More PR opportunities: Editorial calendars, awards, speaking gigs, contributed articles • Publicizing your PR • Resources • Wrap up/Q&A 2
  • 3. What is Public Relations? Building Maintaining Promoting th Impact e Reputation or Image of a Company •Favorable Image/Reputation Product •Awareness/Visibility Personality •Interest Organization/Association •Support Cause •Alter Behavior •Influence Public Opinion 3
  • 4. PR vs. Advertising (Hint: They’re not the same!) PR Advertising Indirect marketing tool to Direct marketing tool to influence target audience influence target audience Pitch/place articles Buy advertising space Public perceives news Public perceives ads as stories as credible sources biased towards the of information advertiser Easier on marketing More expensive to budget implement 4
  • 5. So where do I start? One way to get started is to think about what makes your company newsworthy? • New location • New product or service • New hires • Upcoming event—e.g. open house, charity event, sponsorship of an event, speaking engagement • New partnership 5
  • 6. Now, what about content? Once you choose/prioritize your newsworthy items, what’s the best vehicle to use to get the news out? •Press release •Blog post •Social media updates •Customer success story/case study •Contributed article 6
  • 7. What’s next? • Develop a list of your key press—think about what your potential customers are reading • It could include: • Local press (e.g. Business First, Columbus Dispatch) • Trade press (e.g. Inc., Popular Mechanics, Woman’s Day, Health, InformationWeek) • Business press (e.g. Wall Street Journal, USA Today) • Broadcast media (WCMH, NBC, radio) 7
  • 8. What about social media? This could be an entire topic on its own! But it could include: Facebook Twitter LinkedIn Pinterest Many, many others…. 8
  • 9. Writing a good press release • The steps: collect information; conduct interviews if needed • Include any research, facts or figures: if you don’t have your own, cite some from an article • Begin drafting the release—write, then rewrite; walk away, then review and rewrite until it’s solid • Style of a release—follow news style (inverted pyramid)—who/what/when/why/how up in the first paragraph • Format: Headline/sub- head/paragraph/paragraph/quote/paragraph/pri 9 cing and availability/closing boilerplate
  • 10. How to issue the news • Wire services: free and paid • Send it directly to the reporter(s)--they look to PR practitioners to make their jobs easier • When working with reporters: adopt a service- oriented attitude toward the media • What reporters need from you: timely responses, honesty, a helpful attitude--a willingness to go the extra mile to help them do their job • Don’t promise if you can’t deliver; follow up; know what they cover • Other channels we discussed previously, including a news area on your site, social media and so on 10
  • 11. Preparing for media interviews • If you’ve never done interviews, practice! • Choose the best spokesperson(s) depending upon the subject matter • Go over some basic media training tips at the minimum; you can hire a pro to do in-depth training and taping, if needed • Do your homework on reporters and publications—look at some stories they’ve written to get a feel for how they write 11
  • 12. Press kits • So, what goes in a good press kit? • Include the basics that would help a journalist write about your company: press releases, company profile, company fact sheet, executive bios, logos, marketing brochure, business card/contact information • Include the same items in your online press kit • You can customize the content, depending on what event it is 12
  • 13. Partner Public Relations • Opportunities sometimes arise to work with a partner company on promoting an alliance, event or other initiative • Decide on the strategy • Work with the partner to “divide and conquer” the PR responsibilities • Leverage the partner’s resources, if possible, to help get the work done 13
  • 14. Editorial calendars • What is an editorial calendar? • Check your target publications’ editorial calendars online • Compile all data in a format that works for you, such as an Excel spreadsheet • Contact the editors; prioritize based on topic and deadline date 14
  • 15. Awards • Awards can help bring visibility and credibility to a company • Research awards that are available in your industry and through publications • Keep track of submission deadlines • Enter appropriate awards programs • No guarantees • Once you have the content, it can be repurposed 15
  • 16. Speaking Opportunities • Decide on venues—research and choose appropriate opportunities • Write a speaking abstract • Submit the abstract and any other requested information per the requirements • Prepare your spokesperson for the talk; Rehearse! 16
  • 17. Contributed articles • Many publications accept contributed articles • Research publications in which placing a contributed article might help raise the visibility of your company • Develop an abstract of a topic to suggest—try to avoid a product or company-focused topic • Trends make good topics for contributed articles 17
  • 18. How to Publicize Your PR • Once the article appears, push it out using appropriate channels—web site, social media, and so on • Once you secure a speaking engagement, promote it • Once you win an award, publicize that news 18
  • 19. Realities of Public Relations • It takes time! PR is a process… • Don’t expect to make the front page of the Wall Street Journal overnight • Your idea/activity MUST be newsworthy to receive coverage. Ask yourself, “why should they care?” • Remember, with PR, there’s no guarantee what will be reported or how it will be stated 19
  • 20. Tools and Resources • Wire services: Businesswire, PR Newswire, PRWeb • Media databases: MyMediaInfo, Cision, Vocus • Clipping services: BurrellesLuce.com, Vocus • Organizations: Public Relations Society of America (PRSA), Social Media Club 20
  • 21. So what if I decide I don’t want to do it myself? • Hire a “coach”—someone to help answer questions • Hire a freelance consultant to do some of the work on an ongoing or project basis • What about agencies? 21
  • 22. Wrap-up • Questions…..? • Thank you! Michelle Garrett Garrett Public Relations www.michellegarrett.com michelle@michellegarrett.com 22

Notes de l'éditeur

  1. Want this to be interactive—please feel free to ask questions—there’s a lot to PR and we can’t cover everything, but if you have a question, please ask--
  2. It’s easy to get overwhelmed—but if you want to do your own PR, there are some simple tactics you can work on—as with any project, I find it’s best to break it down into steps/chunks
  3. Top 100 cos.; top 100 products; etc. There are no guarantees on these but good to spend some effort Some are free
  4. Before we wrap up, I want to talk about what to do once you have your article or your speaking gig or you win an award—you need to blast it out—use all your channels—if it’s an article, send it to customers/prospects, put it on your site, blast it out; for an award you can write a brief press release; if it’s a speaking gig, you can promote it up until the day of and even after;
  5. Myths that it can expensive—you need someone flexible who understands how small businesses work and their budget constraints Maybe you just need a press release and some media outreach Maybe you want to it yourself but need access to someone with questions—coach (Edie ex.)—weekly check in call Maybe you want to do the writing but don’t want to approach the media Maybe you just need someone to proof read your release Use care if you decide to work with an agency—not practical for most smaller businesses
  6. Closing thought: I’m always of the mind—KISS