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THE VIRGIN CASE STUDY
1
HOW TO THEY DEFINE THEMSELVES?
“We are a family owned growth
capital investor with a globally
recognised and respected brand”
 It is basically an investment group
holding the Virgin Group Brand
 Founded by Richard Branson who also
happens to be the “Face of the Brand.”
 Leading entrepreneurial brands with
over 200 companies.
 Operates globally across 29 countries.
 It has a complex organizational
structure.
 High emphasis on innovation.
 Strong brand image “Consumer’s
Champion”.
RICHARD BRANSON
 Most Active and Outgoing CEO of the
company
 Uses his popularity for free media
publicity of his brand
 Also represents the face of the brand
 Branson can create interest in any
brand by simply attaching the name
‘Virgin’ to it.
 Takes active participation in
innovative promotional strategies
PERSONAL PHILOSOPHY
HISTORY AND GROWTH
Started in Britain with the innovative ‘Virgin Records’
Sold Virgin Records and went on to create 200 companies with revenues
exceeding 16.2 $.
Currently it is a highly diversified organisation.
The Virgin Group
Virgin Rail
Virgin
Atlantic
Virgin
Holidays
Virgin
Aviation
Virgin
Balloon
Virgin
Cinemas
Virgin
Cinemas
Virgin Travel
Virgin Travel
Virgin Media
Virgin
Publishing
Virgin Group
Virgin Direct
Virgin Net
Virgin Money
Virgin Mobile
Telecoms
Virgin Music
Virgin Record
Virgin Radio
EMI Virgin
Music
Virgin Digital
Studios
Virgin Trading
Virgin
Megastores
Virgin
Enterprises
Virgin Clubs
Virgin
Cosmetics
PRODUCT BREADTH
Market Penetration Product Development
Market Development Diversification
Existing Product New Product
ExistingMarketNewMarket
STRATEGIC DEVELOPMENT DIRECTIONS
2
BUILDING CREATIVE MARKET
ORGANISATION
Out-of-the box marketing tactics involving Richard Branson improving Public
Relations
VIDEO
BRAND SLOGANS
Catchy Brand Slogans and Advertisements to attract customers
BRAND IMAGE
Fun
Value For
Money
Good
Quality
Brilliant
Customer
Service
Innovation
CUSTOMER AND EMPLOYEE MANAGEMENT
 Customer is God
 An employee is the greatest asset to the
company
Two Mantras
VIDEO
IMPROVING BRAND IMAGE
Spending Significant sum of money in ‘Socially Responsible Marketing’
Corporate Social Responsibility
Invests in renewable energy opportunities estimated around 3 billion $.
Promote safe and viable ways to control greenhouse gases
Businesses divided into eight socially responsible and sustainable groups
Virgin Atlantic, Virgin America, Virgin Blue Group, Air AsiaX, Belgium Air
Flying High
Virgin Holidays, Virgin Limited Edition
We’re All Going on a
Summer Holiday
Virgin Trains, Virgin Limobikes, Virgin Racing
Getting from A to B
Virgin Media, Virgin Mobile, Virgin Digital HelpStaying the pennies
Virgin Money, Virgin Green Fund
Watching the Pennies
Virgin Active,Virgin Healthmiles, Virgin Lifecare, Spa
My Body is a Temple
Virgin Galactic
Out of This World
Virgin Media, Virgin Books, Virgin Games, Virgin Wines, Virgin Experience
Days, Virgin Balloon Flights, Virgin Festivals, Virgin Radio International
Relax and Have Fun
3
Both Virgin Media & Virgin Rail receiving many customer complaints with critics
suggesting that as a ‘weakness’ in Virgin's portfolio.
There is a supposed risk of brand dilution with too many brands under its umbrella
Departure of
Richard Branson
from the group may
lead them to
doldrums.
4
Go for Less Diversification of its brand. Do away with less profitable companies
Succession Planning to ensure the group’s stability after Branson’s Departure
Organizational Restructuring
Improve Brand Image and Appeal Minus Richard Branson
SUMMARY
SOURCES
• Marketing Management: A South Asian Perspective 14th Edition by Philip Kotler
• Youtube- The Virgin Group:https://www.youtube.com/channel/UC6YXfLzZDCHkWutcqBAPMCg
• Slideshare: http://www.slideshare.net/
• Google Images
• Wikipedia: https://en.wikipedia.org/wiki/Richard_Branson
Created by Priyanka Sahoo,
IIT Kharagpur
during an internship by
Prof. Sameer Mathur, IIM Lucknow

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The Virgin Group: Case Study

  • 2. 1
  • 3. HOW TO THEY DEFINE THEMSELVES? “We are a family owned growth capital investor with a globally recognised and respected brand”
  • 4.  It is basically an investment group holding the Virgin Group Brand  Founded by Richard Branson who also happens to be the “Face of the Brand.”  Leading entrepreneurial brands with over 200 companies.  Operates globally across 29 countries.  It has a complex organizational structure.  High emphasis on innovation.  Strong brand image “Consumer’s Champion”.
  • 5. RICHARD BRANSON  Most Active and Outgoing CEO of the company  Uses his popularity for free media publicity of his brand  Also represents the face of the brand  Branson can create interest in any brand by simply attaching the name ‘Virgin’ to it.  Takes active participation in innovative promotional strategies
  • 7. HISTORY AND GROWTH Started in Britain with the innovative ‘Virgin Records’ Sold Virgin Records and went on to create 200 companies with revenues exceeding 16.2 $. Currently it is a highly diversified organisation.
  • 8.
  • 9. The Virgin Group Virgin Rail Virgin Atlantic Virgin Holidays Virgin Aviation Virgin Balloon Virgin Cinemas Virgin Cinemas Virgin Travel Virgin Travel Virgin Media Virgin Publishing Virgin Group Virgin Direct Virgin Net Virgin Money Virgin Mobile Telecoms Virgin Music Virgin Record Virgin Radio EMI Virgin Music Virgin Digital Studios Virgin Trading Virgin Megastores Virgin Enterprises Virgin Clubs Virgin Cosmetics PRODUCT BREADTH
  • 10. Market Penetration Product Development Market Development Diversification Existing Product New Product ExistingMarketNewMarket STRATEGIC DEVELOPMENT DIRECTIONS
  • 11. 2
  • 12. BUILDING CREATIVE MARKET ORGANISATION Out-of-the box marketing tactics involving Richard Branson improving Public Relations
  • 13. VIDEO
  • 14. BRAND SLOGANS Catchy Brand Slogans and Advertisements to attract customers
  • 15.
  • 17. CUSTOMER AND EMPLOYEE MANAGEMENT  Customer is God  An employee is the greatest asset to the company Two Mantras
  • 18. VIDEO
  • 19. IMPROVING BRAND IMAGE Spending Significant sum of money in ‘Socially Responsible Marketing’
  • 20. Corporate Social Responsibility Invests in renewable energy opportunities estimated around 3 billion $. Promote safe and viable ways to control greenhouse gases
  • 21. Businesses divided into eight socially responsible and sustainable groups Virgin Atlantic, Virgin America, Virgin Blue Group, Air AsiaX, Belgium Air Flying High Virgin Holidays, Virgin Limited Edition We’re All Going on a Summer Holiday Virgin Trains, Virgin Limobikes, Virgin Racing Getting from A to B Virgin Media, Virgin Mobile, Virgin Digital HelpStaying the pennies Virgin Money, Virgin Green Fund Watching the Pennies Virgin Active,Virgin Healthmiles, Virgin Lifecare, Spa My Body is a Temple Virgin Galactic Out of This World Virgin Media, Virgin Books, Virgin Games, Virgin Wines, Virgin Experience Days, Virgin Balloon Flights, Virgin Festivals, Virgin Radio International Relax and Have Fun
  • 22. 3
  • 23. Both Virgin Media & Virgin Rail receiving many customer complaints with critics suggesting that as a ‘weakness’ in Virgin's portfolio.
  • 24. There is a supposed risk of brand dilution with too many brands under its umbrella
  • 25. Departure of Richard Branson from the group may lead them to doldrums.
  • 26. 4
  • 27. Go for Less Diversification of its brand. Do away with less profitable companies
  • 28. Succession Planning to ensure the group’s stability after Branson’s Departure
  • 30. Improve Brand Image and Appeal Minus Richard Branson
  • 32. SOURCES • Marketing Management: A South Asian Perspective 14th Edition by Philip Kotler • Youtube- The Virgin Group:https://www.youtube.com/channel/UC6YXfLzZDCHkWutcqBAPMCg • Slideshare: http://www.slideshare.net/ • Google Images • Wikipedia: https://en.wikipedia.org/wiki/Richard_Branson
  • 33. Created by Priyanka Sahoo, IIT Kharagpur during an internship by Prof. Sameer Mathur, IIM Lucknow