Biggest misconceptions in modern sales: “Adding salespeople grows revenue”
Revenue should be predictable, in other words creating a revenue pipeline helps a company to have a consistent growth.
3 keys to predictable revenue:
Predictable lead generation
Sales development team to bridge the gap between Sales & Marketing
Consistent sales systems
- by Promptcloud.com
2. Introduction
Biggest misconceptions in modern sales: “Adding salespeople grows revenue”
Revenue should be predictable, in other words creating a revenue pipeline helps
a company to have a consistent growth.
3 keys to predictable revenue:
• Predictable lead generation
• Sales development team to bridge the gap between Sales & Marketing
• Consistent sales systems
Biggest impact on predictable revenue:
An outbound sales team should ONLY prospect (No closing deals & No I/B leads)
Set-up a sales prospecting team that only generated qualified sales opportunities
3. Prospecting
Biggest bottleneck is finding the right person in time – influencer/decision
maker
Too many people with similar designations
Big companies will have multiple decision makers
Insights from experiments:
Personalized emails than bulk mailing (response rate is 10%)
Mass mailing C-level fortune 5000 executives (7-9% response rate)
Everything is process driven – By emphasizing repeatability & consistency, pipeline
& revenue ramps generated by the outbound sales team become very predictable
All salespeople prospect
-Attitude – “Always be closing”
Manipulative sales techniques
-Low integrity
Long letters & emails
-Sales system hurts productivity
Dedicated prospecting team
+Is there a mutual fit?
Measure results (qualified leads)
+Research, referral calls
Short & sweet emails
+Sales system helps productivity
4. Prospecting contd…
When & Where we should prospect:
A short targeted “Top 10” or “Top 20” strategic accounts
Their current customer base
Developing referral or channel partners
Focus your highest value people on low-volume but high-value activities
Building key relationships
Prospecting into untargeted cold accounts
5. Cold calling 2.0 or Prospecting
Resources required : 1 dedicated person for prospecting, A good CRM, Proven
product or a service that has generated revenue
Step 1- Sales development reps to focus on generating new qualified
opportunities (ONLY doing prospecting)
Step 2- Market response reps qualify the I/B leads coming through
website/phone & route qualified opportunities to sales persons to close
Separate both teams to be more focused & productive
Challenging for a rep to switch between I/B & O/B, two mind-sets
Salesforce productivity dropped by 30% by mixing of responsibilities
7. Prospecting process contd..
Ideal customer profile:
Industries, Size of the company, Financial status, No in-house person,
Some kind of current system in place
Building list of targets:
Zoominfo – Higher quality of data, lower bounce rate, higher response rate
from prospects
Elance/Freelancer to find vendors
Run the email campaign:
Filter the list – Verticals, Revenue, Geography, Contact title, Company size
Connect needs to solution:
How serious are they about solving their challenges? People with power or
influence?
Qs to ask while prospecting: What are your challenges now? How are your
teams organized? Have you tried & failed with other solutions? Have you been
looking at alternatives yet?
When to pass the opportunity over:
Does the company fit our ideal client profile?
Are we speaking with someone with power & influence?
Is there clear interest in the next step?
8. Prospecting & Sales best practices
Prospecting mistakes reps make
Expecting instant results (some accounts take 3-4+ weeks to develop into an
opportunity)
Writing long emails
Going wide not deep (100 account once instead of 10 accounts 10 times each)
Giving up too quickly on ideal targets
Activity metrics to measure progress
Prospecting tricks
Attitude – Non-threatening researcher, not a pushy salesman
If the prospect is not interested, ask why?
Never give up with ideal prospects
Always set-up a next step
9. Lead generation
Type of leads
Seeds – Word of mouth, PR
Nets – Marketing programs
Spears – Outbound sales, Targeted sales
Inbound marketing – Best methods to generate leads
Referrals
Free trials
SEO
Blogs
Webinars
Social media
11. Principles of building a sales machine
Be patient (4-12 months)
Experiment
Don’t take on one off projects
CRM – run reports within sales systems
Sketch out process flow
Focus on results than activity
Track fewer, more important metrics
New leads per month
No. of qualified opportunities
% conversion rate
Total bookings
Win%
Pass the baton carefully
12. Separate the 4 core sales functions
Inbound lead qualification
Outbound prospecting
Account executives or sales – to close deals
Account management – Client success
Outbound reps
Market
response
reps/Inbound
Inbound
leads
Qualified
opportunities
Account
executive
/Closers
Account
managers
New
customers
Qualifier Closer Farmers
13. Hiring & Cultivating talent
“Combine one part veteran and three parts young, smart & adaptable, and mix in
the system that keeps challenging people to learn new things. The best
salespeople are the ones that have grown up in the company & know the
company’s products, customers inside and out.“
Market response reps – For qualifying inbound leads & responding to queries
Outbound sales reps – Building a targeted DB & create new sales opportunities
Account executives – Solve client problems, account management
Internal training helps productivity of salesforce:
A program with ongoing, regular format
Includes exercise/role playing & useful feedback
Is designed effectively
Follow through on everything; maintain the schedule, check progress, keep
it fresh & not let things slip up
14. Leadership & Management
A no-nonsense management model
Choose people carefully
Self expectation & vision – Results oriented approach
Remove obstacles
Inspiring people – Involve the team in planning of new programs
Developing talent
Improve the above 5 steps
15. Key insights
Prospecting strategies for targeted accounts
Experiment with new techniques & measure results
Measure fewer but important metrics
More research than sales – Getting down to the ideal customer profile
Never give up on an ideal prospect!
Going wide not deep (100 account once instead of 10 accounts 10 times
each)
Zoominfo database – High quality DB lists
Use all possible channels for lead generation
Pass the baton carefully – handover of leads/prospects to next stage
Focus on results than activities
Involve the entire team in big decisions to inspire workforce