Your biggest obstacle to service parts management success: complexity. A service supply chain must be managed effectively to ensure that service parts are available at the point of service. But with complex service supply chains, establishing parts stocking strategies to respond to global service demand can be challenging. By optimizing Service Parts Management you can deliver significant customer value through increased parts availability and equipment uptime, while driving greater profitability and revenue. Learn the critical success factors required to optimize parts inventory levels to meet service level agreements and increase customer satisfaction, deliver the right service parts to the right location at the right time, and plan, deliver, and analyze service offerings and parts availability within the context of the entire service lifecycle.

1. PTC Service Lifecycle Management
Service Parts Management:
Meeting the Challenges of the
Global Service Supply Chain

2. What prevents
service
organizations
from planning,
delivering, and
analyzing the
flow of parts
through service
in the field?
2

3. What is a service organization’s
single biggest obstacle to service
parts management success? 3

4. In a word: complexity
4

5. You work hard to avoid over-stocking
and under-stocking of spare parts
5

6. 6
Yet without full and clear visibility into parts
supplies and usage patterns, you risk both

7. How critical is this to your company’s
performance? Consider this…
7

8. In a recent study,
service leaders
identified not
having the right
part on hand as the
#1 reason a
customer service
issue could not be
solved the first
time.
That’s serious!
8

9. But what does poor service parts
management really affect?
9

10. 10
More than just your service performance
– your company’s bottom line!

11. What’s needed: a system uniquely
designed to manage service parts across
the entire service supply network.
11

12. PTC’s SLM Service Parts Management
solution can help
12

13. Gain control of the
service supply
chain
Optimize the
deployment of
service parts
13

14. 1414
Service Parts
Management:
Parts for
Profits
View the
Whitepaper