Hitachi Construction Machinery has adopted PTC's Service Parts Management SaaS cloud-based solution to optimize its global service parts inventory across over 400 supply chain locations in more than 170 countries, aiming to improve customer satisfaction and sales through advanced optimization and replenishment functionality; Hitachi Construction Machinery is currently implementing this and other systems as part of business transformation initiatives and plans continued expansion of the solution; PTC and implementation partner Hitachi Systems worked to deploy the system for Hitachi Construction Machinery within 11 months.

1. Hitachi Construction Machinery Adopts PTC Service Parts
Management SaaS
Cloud-based Service Parts Inventory Solution Optimizes Hitachi Global Service Parts
Inventory
NEEDHAM, Mass. – June 22, 2017 –– PTC (NASDAQ: PTC) today announced that Hitachi
Construction Machinery Co., Ltd. has adopted PTC Service Parts Management (SPM) SaaS to
optimize its global service parts inventory.
SPM SaaS from PTC is an integral solution in the Servigistics®
service lifecycle management
(SLM) offering and provides world-class service parts inventory optimization. The solution is
available on PTC’s flexible and scalable cloud platform, accessible from anywhere in the world
via the Internet.
Hitachi Construction Machinery is a leading construction machinery OEM that manufactures,
sells, rents, and services construction and material transportation machinery and products for
the sustainable environment. It manages more than 400 supply chain locations and delivers
hundreds of thousands of service parts to customers in more than 170 countries/regions in a
timely manner. As part of its current business transformation initiatives, Hitachi Construction
Machinery is implementing systems, including SPM SaaS from PTC, that realize its ideal
technology profile in 2020.
In 2015, Hitachi Construction Machinery implemented Service Information Viewer from PTC,
part of the Servigistics solution, which allows users to immediately access appropriate and
necessary information from service documents, including service manuals. As a result, the
efficiency of diagnosing failures in the field has significantly improved.
With SPM SaaS, Hitachi Construction Machinery aims to further improve customer satisfaction
and increase sales/inventory optimization by utilizing advanced functionalities, such as Multi-
Echelon Optimization that optimizes supply chains with a multi-level structure, and Connected
Replenishment that automatically integrates lower-level inventory locations and immediately
updates order plans for higher-level locations. Hitachi Construction Machinery also plans to
leverage IoT technology in the future.
Hitachi Construction Machinery has begun production use of SPM in Canada, China, Indonesia,
Japan, Malaysia, the Netherlands, Singapore, South Africa, Thailand, and UAE and plans to
expand its use of SPM to more locations in the future.
“Hitachi Construction Machinery is currently working on enhancing the whole value chain by
leveraging parts service. SPM SaaS from PTC will support customers and partners across the
globe as a system, which provides required parts and services in a timely manner,” said Takashi
Takeda, general manager, spare parts division, Hitachi Construction Machinery. “Together with
PTC, our project team members were able to implement an important system to support our

2. customers and partners around the world in just 11 months. We look forward to continuing to
work closely with PTC in the future.”
“Better managing its parts inventory is a strategic means toward achieving service excellence
and, ultimately, improving the customer experience,” said Steven Caldwell, vice president,
product management, SLM segment, PTC. "Addressing this complexity requires a modern,
scalable SPM system that can aggregate information from across the enterprise. PTC is honored
to support Hitachi’s business goals."
Hitachi Systems Ltd. is a long-time PTC partner, delivering solutions that leverage the PTC
portfolio. Hitachi Systems provides a wide range of customer implementation services, including
understanding business processes through a set of customer interviews, managing and
responding to post-implementation inquiries, and reporting cloud resource utilization. Hitachi
Systems supported Hitachi Construction Machinery’s implementation of SPM SaaS from PTC
and will continue its support during the post-implementation phase to ensure smooth
operation of the system.
Additional Resources
 PTC Service Parts Management Software
The announcement of a customer’s selection, implementation, deployment or adoption of PTC
software is not necessarily indicative of the timing or amount of revenue therefrom or of PTC’s
overall revenue for any particular period.
About Hitachi Systems, Ltd.
Hitachi Systems is a leading IT service provider specializing in developing and implementing
business systems for customers of diverse sectors and sizes. We also operate, monitor, and
maintain those systems by using a multi-tiered service infrastructure comprising data centers,
network and security operations centers, contact centers, and a nationwide network of around
300 service sites. Ever since the dawn of the Japanese IT industry, we have been at the forefront
of the IT revolution, using our rich experience to provide end-to-end services ranging from
consulting customers on their systems needs to designing, implementing, operating, and
maintaining systems to operating a help desk, all with the goal of supporting customers'
business management and day-to-day operations. Hitachi Systems assists customers with their
digital transformation needs and works with them in creating new value by delivering unique
services that leverage our diverse human capital and advanced IT solutions. We strive to
become a global service company that earns the complete trust of customers.
Please visit http://www.hitachi-systems.com for more details.
About PTC (NASDAQ: PTC)
PTC has the most robust Internet of Things technology in the world. In 1986 we revolutionized
digital 3D design, and in 1998 were first to market with Internet-based PLM. Now our leading
IoT and AR platform and field-proven solutions bring together the physical and digital worlds to
reinvent the way you create, operate, and service products. With PTC, global manufacturers and
an ecosystem of partners and developers can capitalize on the promise of the IoT today and

3. drive the future of innovation.
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Media contacts
PTC
Corporate Communications
Jack McAvoy
781-370-6143
jmcavoy@ptc.com