presentation given at a series of Government Technology events

1. government in the 2.0 era Hillary Hartley NIC Inc. Government Technology Events Fall 2008

2. What is Web 2.0?

4. Web 2.0 is not… all about technology.

5. It is an era.

7. Core tenets of Web 2.0 Openness Collaboration Community

8. What does this mean for government?

9. The productivity gains from Web 1.0 have been used up. The efficiency gains and the real value of Web 2.0 will come from collaboration .

10. Web 1.0  eGov Web 2.0  ????

11. eGov, iGov, we all Gov efficiency & invisibility

13. let’s dig deeper

14. The 5 Ws Who? What? When? Where? Why?

15. Who?

16. Web 2.0 is about people .

17. Read-write Web + People Using It Web 2.0

20. What?

21. Web 2.0 is about data .

24. There are creative people all around the world…and they are going to think of things to do with our [data] that we didn’t think of. - Vint Cerf, Google Web 2.0 is about data .

25. Quick Case Study iamcaltrain.com

26. www.caltrain.org

27. maps.yahoo.com

28. www.iamcaltrain.com

29. Web 2.0 is about sharing .

31. When?

32. Web 2.0 is NOW .

34. Where?

35. Web 2.0 is about the network .

38. Fax Machine Social Networks

39. Why?

40. Government 2.0 is here .

42. “ loosely joined pieces”

44. Trust  Empowerment Cooperate with your citizens. Reward collaboration. Loosen the grips of control.

45. Examples Some of my favorite sites. What they do, and how you might use them.

46. flickr folksonomy-based photo-sharing

53. twitter What are you doing?

54. a personal twitter page

55. “ news river”

56. customer service

57. customer service 2

58. some gov-related twitters

59. Los Angeles Fire Department

60. It takes reporters time to set up and get the story, but Twitter turns thousands of regular people into citizen journalists – all of whom are on the scene.

61. UK Prime Minister’s Office

62. Michigan Governor

64. get satisfaction people-powered customer service

66. company help forum

69. some gov-related forums

70. Logan, Utah

71. Ann Arbor City Council

73. uservoice user-driven feedback loops

78. Customer Service marketing happiness reduced support costs

79. policy

82. Your To-Do List No need to reinvent the wheel. Use available tools. Get your feet wet.

87. “ At the end of the day, it’s not even about collecting information on your portals. The best way to make yourself web 2.0 is actually to expose your data in ways that let other people re-use it .” Tim O’Reilly, Government Thinking about Web 2.0

88. Social Media Platform blogs & micro-blogs, wikis, podcasts, photo & video sharing, live video streaming, social networking, social bookmarking, mashups, feeds, microformats

89. Web 2.0 is not just about the technology… It is the emergence of a new era, a shift in ideals, enabled by the technology.

90. embrace the shift

91. Photos & Concepts http://flickr.com/photos/dpwhitt/127977447/ http://flickr.com/photos/tookie/183503927/ http://flickr.com/photos/vonkinder/318622997/ http://flickr.com/photos/ryanr/142455033/ http://flickr.com/photos/adrian_s/8271860/ http://flickr.com/photos/thorinside/194806347/ http://flickr.com/photos/zeuxis/318242414/ http://flickr.com/photos/moonrising/211122147/ http://flickr.com/photos/tcp909/132665279/ http://flickr.com/photos/m_e_l_o_d_y/392265668/ http://flickr.com/photos/darwinbell/515431862/ http://flickr.com/photos/78364563@N00/34575328/ Many thanks to my friends Tara Hunt (http://horsepigcow.com) and Silona Bonewald (http://silona.com).

92. Thank you! Hillary Hartley [email_address] 415-573-2487 follow @quepol