Newgen Banking Spectrum

1. Define, Measure Business Scalability &
,Target, achieve and Improve Centralized Operations
Transform your Business
Maximize Returns on Seamless Business
Core IT Investment Integration
Delivering Business Value To Banks

2. Industry Recognition
2010 BPM & 2010 ECM MQ Reports Very Large Installations
Emerging India Award for IT, ITeS and ICE Fastest Growing
Market Leader in DM & WF Market Leader
Innovator in ECM Innovator
Significant player in Banking Significant Player
Global Leader in BPM & DMS Global Leader
“Newgen has the resources and skills to develop quickly and I’ve been Agile Company
watching their products change quickly and move faster than a lot of
their competitors.”

3. Rare Product company to be in both ECM & BPM Magic Quadrants
ECM MQ 2010
“Newgen has developed a strong presence in
EMEA as a vendor of transactional content
platforms for large financial services
institutions and business process
outsourcers. Strong leadership and key
accounts management, relevant technology
and a services partner program that is paying
global dividends ….”
Source: Gartner ECM MQ 2010
BPM MQ 2010
“Newgen brings strong support for content
interactions within the process (due to its
heritage in the ECM market).
•OmniFlow is proved for large-
volume, document-centric workflows.
•Newgen has a good focus on and an
understanding of BPM needs in emerging
geographies.
•Newgen consultants are well-trained in the
design and architecture of solutions using
Newgen's BPMS.” Source: Gartner BPMS MQ 2010

4. Customers
Banking &
Finance
Insurance
BPO &
Shared
Services
Telecom
Manufacturing
& Power

5. Large Scale, Proven Deployments - BFSI
Banking Financial Services Insurance
100+ processes
18 Financial & 2,000+
(e-Serve);
Accounting users, leaner
pioneering work
processes across 4 branches, 97
20,000 checks in 4 Continents offices
hours; Loan Proc 200 million
700+ branches
customers, 4 billion
14,000 branches automated in 2
pages
archiving 300 report years; 40,000 loans
archived, 2000
types (25GB/day) per month
branches
55 processes 30 min consumer Claims processing
across LOBs loan approval in 4 through 40 low
implemented in just countries bandwidth branches
8 months
5000 users, 300
Reports Archival for
450 branches in 22 branches, 20 million
10 yrs. Automated
countries, 4 documents, retrieval
9 core processes
languages time 3 sec
for registration

6. Banking Customers in Africa

7. Banking: Need for Enterprise Content Management
Electronic Documents
Email & Fax Correspondence
Cheque Images

8. ECM – Usage in Banking Departments

9. Document Management System
Capture Index Storage Archive
Scan Email
Metadata
Fax
Print Electronic
Redirection Files Search
End to End Solution
End to Solution

10. Business Process Automation
Initiation at
 Business Process Management
(BPM) provides platform for
branches
Data Entry automation of business processes
Processing leading to savings in time and cost,
and numerous value additions.
Process
Layer
 WFM separates the „Process Logic‟
• Processing from the „Application Logic‟.
Exception
• Exception
Generation  This allows
• Exception Clearing
• Verification
• Unmatched flexibility in
• Upload download process design & re-design
Customer Interface
Application • Integrating proposals across
the process
CPC
• Monitoring activities across
the process - both manual
activities and those done by
Application IT proposals
Core Banking
Layer Mortgage/Landing Payment
Application

11. Comprehensive Enterprise Content Management
ECM Suite Record Collaboration Email Archival
Management
Document Management
Imaging
DMS Engine
Mail Capture Document Browser
Data &
Hierarchy, Indexing, Search Based
Record Management Document
Capture , Version, Check-in Check-
User
Ad-Hoc Document Routing out, Scalable Image Server
Technologies
Desktops
Reporting & Audit Trail
Image Enabling End to End Solution
Fax Capture
Workflow Engine
Architecture Process
Workflow Modeling, Route, Rules, Rol Integration
initiation tools es, Exceptions, Escalations, with Business
Process Monitoring & Applications
n-tier SOA Architecture
Measurement
Java EE based
Web Services
XML/Java API Image Processing Administration & Reporting & Audit
LDAP/SSO Engine Monitoring Trail
Unicode based

12. OmniScan – Production Scanning Tool
 Extraction through barcode
 Extraction through OCR
 Indexing with Business Values
 Batch/Bulk Scanning
 Scanning Templates Designing.
 Image Enhancement operations.
 Auto Separation on Bar Code, Blank Page.
 Associate Document Types to  Export Documents to DMS.
Pages

13. OmniDocs – End User Desktop
 File Documents in Folder Hierarchy.
 Document Operations like Add, Modify, Delete etc.
 Check-In, Check-Out & Versioning.
 Rights on Folders & Documents.

14. OmniDocs Search
 Also Search on Document Properties like modified date, created date, accessed
date, document name, author, keywords and owner and size etc.

15. OmniDocs Document Viewer
 View Document‟s generic
properties, data class
indexes.
 Apply Annotations & Notes

16. Archival of Sharepoint Documents in OmniDocs
Documents from the documents Library of Sharepoint can be saved in the corresponding folder of OmniDocs along with
indexing. From Within Sharepoint Interface documents can be searched in OmniDocs.
INTERACTIVE
ARCHIVAL
• Click on the
document to view it’s
context menu.
• Click on the sub
menu ‘Archive to
AUTOMATIC ARCHIVAL OmniDocs’
• Document can also be archived to OmniDocs from SharePoint • Document will be
archived as per the
without user intervention
defined & associated
• Automatic Archival utility runs (in background) according to
Archival Policy
the schedule specified and archive documents according to
• Document can be
automatic archival policy defined for a Document Library.
sent from any folder
• This will typically be a case in Sharepoint workflow, when at
of the associated
the complete stage, documents are need to be sent to Content Document Library of
Repository for long term archival SharePoint

17. Newgen OmniFlow BPM Suite
Work Third Party Applications
Items & & Automated Activities
Work List Human Task & System
Integration Task & Integration
Interface Interface
Validation
Form Designer Interface
Business Rules
Optimization & Management System
Predictive Simulation Execution
Engine
Process Simulator
Definition Rules Engine
DMS/RMS
Business Activity Interface
Monitoring
Process Modeler
Document
Management
Dashboard

18. Process Modelling
Drag & Drop based Modeling
Process Versioning
Complete flow chart of process.
Definition of Business Rules.
User Queues with Access Rights.
User & System worksteps.

19. Form Designing
• Rich Drag & Drop Form Building Tools
• Event Driven Data Fetching
• Work step based Tab Control Handling
• Intelligent Client Side Calculations &
Validations
• Interface for Raising and clearing exceptions
• Framework for taking actions on work items
namely reject, approve, wait for exception
clearance

20. Business Activity Monitoring
Dashboard for Business Activity Monitoring
Report Building Wizard
Drill Down Reports for detailed Analysis
Actions for removing Bottlenecks- Optimizations
Alarms & Triggers
20

21. Application Area: Account Opening
Central Processing Office
5 Exception
Handling
4 Data Entry & Document
Verification
Central
Scanning Exception Handling
6 Authorization
7 Account Activation
Local
Scanning
BRANCH OFFICES
8 Email Notification to
3 Issuing Welcome Kit customer
2 Minimal Data Entry 9 Disbursing other
documents to customer
1 Documents Receipt/ 10 Archive
Checking

22. Application Area: KYC Documents Process
Central Processing Office
5 Verification Agency
Address /Credit Verification
Central
Scanning
Exception KYC Rating process
6
Handling
Local /Distributed
Scanning Account Activation
7
4 Collect KYC Information
Email Notification to
8 customer
3 Documents Check and
Verfication
Archival of documents
9 for long term
2 Collect Documents
10 Core Application Update
1 Collect Customer
Information

23. Application Area: Loan Processing
CENTRAL PROCESSING LOCATION
9 Disbursement & start
of post disbursement
processes
8 Core Banking Update
Exception
7 Authorization
6 Score Checking
5 Exception
Handling
4 Request Verification
Agencies
Data Entry & Document
3 Verification
BRANCH OFFICES
2 Document
Scanning
1 Documents Receipt/
Checking

24. A leading Financial Institution in India
Overview Functional Area Business Documents
India's second-largest bank with total Retail Consumer Domestic & NRI Account Opening Forms –
assets of US$ 77 billion, uses OmniDocs Accounts AOF, Annexure & Signatures. Branch
as the enterprise archive for all of their Request Processing Documents. Image
Retail & Corporate banking related Data & Signature exported for uploading in
Finacle.
documents
Consumer Loan Approved Loan application forms classified
Used for archival of Insurance policy Application as Personal, Commercial Vehicle,
related documents in ICICI Prudential Processing Consumer Durables, Farm Equipment,
Integrated with more than 5-6 business Construction equipment & Medical
equipment. Archived documents Indexed
applications. with Loan No generated from financial
Locations FinOne application.
2000 branch offices
Trade transactions Current Account Maintenance, Fixed
Deployment of domestic & Deposits, Rural & Micro-banking and Agri-
Solaris/Oracle App Server / Oracle International Business Group (RMAG) signatures, Real
Database. locations Time Gross Settlement (RTGS) Documents,
Central Information Branch (CIB) requisition
Solution deployed across ICICI forms.
Bank, ICICI Prudential and ICICI Web Trade Web Trade Account Opening Forms -
Lombard. Processing demographics, exchange agreements, client
Integrated with MQ series, Credit card - DP agreement, POA for equity, POA for
commodities.
application etc.
Life insurance Archival and storage of insurance policy
10,000 users across ICICI group. Policy related documents like CAF etc
225 million stored documents.
Running in mission critical mode since

25. 50% Reduction in Loan Processing Time
Challenges: Benefits:
• Delayed and erroneous Loan processing
 Processes more than 800 loans & 20,000
• Exponentially growing workload requests per day
• Tracking of status of requests  Customer delight with 15 days TAT down to 7
days for loan issuance
• Storing and managing of documents
• High operational costs  50% reduction in manual work owing to
truncation of paper at Mid-Sales Office
 Enabled centralized processing, 2000 users
Processes Automated:
 Request Management System at Call Center
• Personal loan process
for 1000 users
• Request management system
 Drastic cost reduction
• Check truncation system (CTS)
“We chose Newgen over others, owing to th company's Document Management and Workflow capabilities.” -
Head – IT

26. Bank Muscat
 Processes Automated  Business Benefits
• Account Opening • Leaner branches/Conversion
• Funds Transfer to Sales and Service outlets.
• Retail Loans • Added around 10,000 man
• Trade Finance hours p.m. from back office
function to sales and service
• Remittance
• Branch operations limited to
Cash/Drafts and Stop
 Business Requirement payments.
• Need for centralization of Processes. • 20% savings in Ops staffing
• Truncate physical document movement levels due to economies of
from 110 branches scale.
• Improve TAT for critical processes like • 90% reduction in TAT because
Account Opening, Retail Loans, Funds of Imaging/Escalations and
Transfer etc. Exception management
• Capture Erroneous/Incomplete/Duplicate • Efficient MIS for Management
cases at the time of initiation itself . that helps in the target setting
• Basic MIS for TAT/Escalation for the branches
management/Pending cases etc.

27. Solution for Abu Dhabi Commercial Bank
Business Requirement Process Implemented - Account Opening
ADCB has 43 branches for retail operations Process
Customer visits the Branch for opening an Business Benefits
account or alternatively DSA can approach Core system was developed long back and
prospect/customer for account opening. did not have extensibility to capture new
information which was necessary for
Capturing / Editing customer information and statutory compliances and audits. This
KYC information - account related information now captured and managed in
details, relationship between the new account BPM.
and customers, operating instructions, account Integration with Core banking and
memo and signature cropping. subsystems like SDC system
Generating requests for Cheque Books and Availability of online images for verification
Smart Debit Cards (SDC) in Core System. Improved turn-around time
Generating handoff file and uploading status Generating customer and account related
for welcome kit to be dispatched by courier forms in PDF format through the captured
company. information
Integration with Core banking system to push
customer information, customer signature and
account information.
Deployment Details
Oracle 9i
Windows 2000-Advanced Server 27
150 users

28. Asset Finance Processing in Kenya based Bank
Challenges:
• Decentralized processing of loans
• No Visibility of Documents while in process
Processes Automated:
• Asset Finance, Motor Loans, Insurance
Premium Processing
Benefits:
• Image Movement has been centralized
• Basic Automation accomplished
• Real Time view of the Loan Document File
Movement

29. Newgen‟s Comprehensive Product Suite
Workflow & Business Process Management
Platform for process automation, including
modeling, simulation, workflow execution, monitoring & imaging.
Scanning & Distributed Capture
Tool for bulk & distributed scanning of paper documents.
Payment and Clearing Systems
BPM-based application for payment, settlement & clearing of
checks, demand drafts, dividend/interest warrants, etc.
Data Extraction from Paper
Application for data extraction from structured forms through
ICR, OCR, Barcode & OMR technologies.

30. Newgen‟s Comprehensive Product Suite
Document & Record Management
Platform for enterprise document archival & record management.
Document Output Management
Application for document/ statement generation and distribution for
consolidated and personalized output management.
Reports Archival & Distribution / COLD
Application for archival of data & reports from disparate systems for
fast, on-demand retrieval.
Image Enablement of Core Applications
Adaptor to associate and retrieve document images from core systems
like Flexcube, Finacle, Misys, SAP, etc.

31. Sample Project Plan

32. Sample Training Plan

33. Support Methodology
Support Type Detail Location Provided By
L1 Support Production Onsite Partner
Deployment
Support
L2 Support Implementation Onsite/Offsite Partner/Newgen
Support
L3 Support Product Support Offsite Newgen

34. Thank you
Corporate Office: International Offices:
New Delhi Hyderabad US
Newgen Software Technologies Ltd. Newgen Software Technologies Ltd. Newgen Software Inc.
A-6, Satsang Vihar Marg, Qutab Institutional Area 304/2, 3rd Floor, Block-I, White House 1364 Beverly Road, Suite 300
New Delhi - 110 067 6-3-1192/1/1, Kundan Bagh McLean, VA 22101
Tel: + 91 - 11 - 2696 3571, 2696 4733, 2656 1223, Begumpet, Hyderabad - 500 016 Tel: + 1 - 703 - 749 - 2855
26371267~71 Tel: + 91 - 40 - 5561 1020, 3912 1020 Email: usa@newgensoft.com
Fax: + 91 - 11 - 2685 6936 Telefax: + 91 - 40 - 2784 0156 UAE
Email: corpmktg@newgen.co.in Email: newgenhyd@newgen.co.in Newgen Software Technologies Ltd.
Sales & Support Offices: Mumbai YI 46
New Delhi Newgen Software Technologies Ltd. PO Box 120586
Newgen Software Technologies Ltd. B-Pitruchhaya, Sharjah Airport International Free Zone
E44/13, Okhla Industrial Area Phase II Parulekar Marg, Sharjah
New Delhi - 110 020 Off. Ranade Road, Dadar United Arab Emirates (UAE)
Tel: + 91 - 11 - 2638 4060, 2638 6158 Mumbai - 400 028 Email: emea@newgensoft.com
Email: newgendelhi@newgen.co.in Telefax: + 91 - 22 - 2444 6588-89 Malaysia
Bangalore Email: newgenmumbai@newgen.co.in Newgen Software Technologies Ltd.
Newgen Software Technologies Ltd. Chennai Plaza Sentral
FF-2, Alpine Arch, 10 Langford Road Newgen Software Technologies Ltd. Kuala Lumpur
Bangalore - 560 025 Brooklyn Business Centre Email: asiapac@newgensoft.com
Tel: + 91 - 80 - 2223 7765, 2227 3614 5th Floor, East Wing,
Telefax: + 91 - 80 - 2229 1615 103 - 105, Poonamalle High Road
Email: newgenbangalore@newgen.co.in (Next to Dasaprakash Hotel),
Kolkata Chennai - 600 084
Newgen Software Technologies Ltd. Tel: + 91 - 44 - 55651060~62
"Malancha", 1st Floor, 4A, Email: newgenchennai@newgen.co.in
Lala Lajpat Rai Sarani
Kolkata - 700 020
Tel: + 91 - 33 - 2280 1860, 2280 1870
Email: newgenkolkata@newgen.co.in