Inspiration can be found throughout New York with new stores popping up each week, so the Retail Design Institute has curated a tour of the latest retail concepts that NYC has to offer. We’re delighted to bring you this presentation & share our thoughts on what it takes to create memorable store experiences.
Take a look behind the curtain with Emily Culp (Rebecca Minkoff) & Healey Cypher (eBay Inc.) who will uncover the technology driving Rebecca Minkoff's latest digital store experience in SOHO. Enjoy a virtual cup of tea with Mark Landini, Creative Director of Sydney based Landini Associates, as he share's his passion for retail embodied in their latest award winning creation for Australia's 'T2' brand. Discover how Megan Dolce & the team at Lululemon Athletica are getting personal through their exclusive men's store, recently opened in SoHo.
1. NYC
RETAIL
GUIDE
EXCITING NEW NYC STORES
THAT DESERVE A VISIT!
Sunday, January 11th
1:00 – 2:00pm
Level 1 EXPO Hall, EXPO Stage
Jacob K. Javits Convention Center
New York, NY 10018
Digital map available at retaildesigninstitute.org
Presented at the National Retail Federation’s Big Show 2015:
EXCITING NEW NYC STORES THAT DESERVE A VISIT!
Sunday, January 11th
1:00 – 2:00pm
Level 1 EXPO Hall, EXPO Stage
Jacob K. Javits Convention Center
New York, NY 10018
10. NYC
RETAIL
GUIDE
EXCITING NEW NYC STORES
THAT DESERVE A VISIT!
Sunday, January 11th
1:00 – 2:00pm
Level 1 EXPO Hall, EXPO Stage
Jacob K. Javits Convention Center
New York, NY 10018
6THAVE
23RD ST
34TH ST
42ND ST
GRAND ST
CANALST
BROADWAY
GREENWICH
WESTST
HUDSONST
VARICKST
AVENUEOFTHEAMERICAS
BROOME ST
SPRING ST
PRINCE ST
HOUSTON ST
8THAVE
10THAVE
11THAVE
PARKAVE
2NDAVE
DELANCEY ST
BOWERY
MOORE ST
LAIGHT ST
3RD ST
2NDAVE
1STAVE
SOHO / NOHO / TRIBECA
FLATIRON DISTRICT / CHELSEA / MIDTOWN / NOMAD
Digital map available at retaildesigninstitute.org
02
03 04
05 06 10
23
26
NRF
27
28
2924
08
07
09
18
19
12
11
01
13
14
15
17
16
17. Mount Agung, Bali 8.342° S 115.508° E.
“experiences forge
meaningful connections
between shoppers and
their brands”
transcend the
transaction through
context and storytelling
23. Case Study | Rebecca Minkoff
Emily Culp, SVP, eCommerce & Omni-Channel Marketing, Rebecca Minkoff & Ben Minkoff
Healey Cypher, Head of Retail Innovation, eBay
24. Rebecca Minkoff & eBay | Movie Clip_https://www.youtube.com/watch?v=4udQ4P4E8OM
26. Female
18 - 34 yrs old
How we
Empower Her
Downtown
Romantic
Complex
Passionate
Optimistic Playful
Any device, anywhere
Ratings & Reviews
Social Feeds
shop in-store
It is About Our Consumer
Fearless
38. In Store “Session” Behavior
ENTER
SEARCH/
BROWSE
LOCATE
ADD TO
BASKET
BUY
GATHER INFO
39. Retail companion app.
Provides customer insight,
expedites requests, and easily
connects consumer ID to their
in-store experience.
Connected fitting room.
Magic, touchable mirror that
recognizes products, requests
variations, makes
recommendations, controls the
environment, and simplifies
checkout.
Connected wall.
Touchable, mirrored “Shop the
Look” surface that
encourages browsing,
requesting fitting rooms,
mobile downloads, and more.
Mobile consumer app.
Beautiful iPhone app built upon
Magento which seamlessly
connects the customer journey
between online and in-store.
connected store
(webstore)
41. connected wall
Shop the Look. Tell the brand story via
beautiful brand videos/images.
Send to Fitting Room. Associate Prep &
info gathering
Drink Orders. Customers can request
the drink of their choice as they peruse
the store and as associates get
clothing.
Mobile Download. Encourage a mobile-
download; lead capture w/ incentive.
Web-grade analytics. Next gen KINECT
analytics for accurate and insightful ROI
metrics.
43. Product Recognition. Mirror recognizes
products in fitting room (RFID) and
identifies other sizes, colors available
for immediate try-on.
Cross-Sell & Suggestions. This would
go well with… and people also
bought…
Mobile “Save” Session. Easily push
items to mobile-web session using
SMS/URL.
Associate Communication. Get a stylist
and request items at a moment’s notice.
Send to basket. Send selected items
in fitting room straight to checkout for
expedited mobile checkout.
Purchase & leave [future], allow for
in-room purchasing, deactivate
Adjust lighting. Adjust to user
preferences – either actively or
according to existing profile…
connected fitting room
44. connected app
Beautiful Ecomm. Beautiful, streamlined
ecomm experience.
PayPal Mobile Checkout. Frictionless,
easy.
Engagement Engine. Utilize ebay-inc
mobile tech to intelligently interact w/
consumers.
Social Integration. Allow her to connect
w/ Rebecca, the brand, and the
lifestyle.
In-Store ID. Utilize geo-tech to “auth-
in” upon entering stores
Contextual In-Store Info. Using
beacon or other hyper-local tech
PayPal Check-in [future]. For
streamlined POS checkout
In-aisle checkout [future]. Allow for
seamless checkout of items < $100,
using PayPal + RFID integration
Fitting Room Auth. [future]
Seamlessly authenticate into fitting
room for lighting, music, and mobile
preferences. (Save to social, share w/
contacts, etc.) (future release)
45. connected associate
Fitting Room Sync. Allow for Session
sync, communication w/ consumer, and
indicate clothing requests…
Customer Communication. Simple, fast
means of allowing the associate to
communicate to the fitting room.
Seamless Checkout. Push fitting room
experience to checkout flow.
Clienteling [future]. CRM tie-in to allow
for 1:1 experiences, out of the gates.
Insight + Intel [future]. Provide
consumer details for future visits and
intelligent marketing.
PayPal Checkout. For streamlined
POS checkout.
Cross-Sell. Systematic in addition to
real-time suggestions by associate.
103. Sources & Acknowledgements: Retail Design Institute’s 44th International Store Design Competition, Racked NY, B&N Industries Report,
Stylus, WWD, Wallpaper, Monocle. Content curated by the Retail Design Institute retaildesigninstitute.org Digital map & artwork provided
by Little littleonline.com