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We met Richard Lim (Sales Consultant) who briefed us with the Honda system, and gave
us a lot of useful information regarding the infotainment system, which we may have not
realized by ourselves.
The following are our observations based on our interaction with Richard and our own
experience while using the infotainment system:
1. The infotainment system has 3 modes of interaction:
a. Touch Screen Display (Touch and Gesture Control)
b. Steering Controls (Buttons)
c. Voice (Speech Recognition)
2. Although a number of features are packed into the touch screen display climate
control is still provided as buttons and volume control as a knob
3. While driving, the infotainment system screen freezes out. That is that all the
features are disabled for touch use and it can be operated either using voice
commands(for Calling purpose) or physical buttons present on the Steering wheel.
4. The BSI System contains sensors in front and back of the car which try to prevent
driver distraction. These sensors get activated at the time the vehicle ‘s relative
distance approaches for a possible clash. This might be a bit irritating as it gets
activated at odd timings.
5. Buttons are still available mainly catering to the older generation i.e. there are
still few features which have the access using physical button either below the
centre stack or on the steering wheel.
6. Seamless smartphone connectivity and provides syncing with phone contacts,
messaging, calls as well as music and apps. The connectivity we performed was
using a bluetooth connections which was synced with our smartphone on the
second time we tried to connect. Once the phone gets connected, the music files
can be retrieved and played.
3.3 SURVEY QUESTIONNAIRE
As part of our research we also conducted an online survey to better understand user’s
needs and expectations from a car infotainment system as well as existing satisfaction
levels with their present systems. We created the survey online using TypeForm and
distributed through social media. The survey garnered 17 unique responses and the
questions as well as their results are presented below.
1. What is your age
2. What is your gender
3. The Car Infotainment system is a very important factor in my purchasing decision
for a new car
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4. I find my infotainment system complicated and confusing
5. What features are must haves for you
6. What attributes matter to you the most
7. What is your most preferred method of interaction
8. How often do you get distracted when operating the infotainment system while
driving
9. Support for Third Party Apps (eg: Pandora, Waze, WhatsApp etc) are very
important for me
10. Overall, I am very satisfied with my infotainment system
We created an infographic of the results of the survey to present our findings in a more
visual appealing form. A detailed breakdown of our findings through all three forms of
our research(fieldwork, online research and survey questionnaire) are presented in the
next section.
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3.4 CONCLUSIONS
The following sections presents the key findings from our research through fieldwork,
online research and questionnaire.
1. Consumers are confused with existing systems: Our research suggests a sizable
percentage of people (25%) find the infotainment system confusing which
indicates that there is scope for improvement in this area
2. Touch System is one of the slowest around: Our research indicates that a
sizeable amount of people find the Honda’s touch screen slow
3. Voice Recognition needs improvement: The voice parser is slow, it needs
accurate english phrases. Voice as a method of interaction is preferred only by
25% of consumers
4. Blind Spot Information (BSI) System fails to work in certain situations: The
sensors used in BSI system in Honda was not able to recognize many nearby
objects and often gave bad results
5. More thought should be put into dual screen: The two screens duplicate the
data displayed and freezes up the screen even for the passenger which makes
accessibility available only for the driver
6. Car Infotainment Systems need to be prioritized higher: We collected several
brochures (about half dozen) from the dealership as part of our fieldwork but
none of them had any information on the infotainment system
7. People are not that into 3rd Party Apps: Marketing materials of Honda’s system
and several other manufacturers focus heavily on 3rd party apps (the Aha App for
Honda) even though our survey suggests consumers are not particularly
interested in it
8. Navigation, Safety and Music are must haves: Navigation, Safety and Music are
paramount concerns for consumers with over 85% asking for it
9. High Scope for Improvement: Finally only 29% of respondents in the survey
were satisfied with existing systems which indicates that there is much work that
needs to be done
4 OUR DESIGN PROTOTYPE
Based on our introspections we drew two important conclusions during our research
and brainstorming process. The first is that the existing infotainment system packs too
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1. Persistent Menu
2. Notification Panel
3. Navigation Tab Panel
Persistent Menu
The persistent menu on the left changes depending on the mode of interaction. It is
called the persistent menu since it is always available to the user even when they are
navigating inside an app. In standby mode the options available to the user are:
1. Home: To navigate to the Home Screen
2. Menu: Displays list of all apps in the system
3. Phone: Available when the phone is plugged into the system. Allows easy access
to contacts, messages, etc
4. Back: Quickly navigate to previous screen within apps
5. Custom: User can customize based on their needs.
The user can change the custom option through the infotainment system itself or
through the HondaLink app in their smartphone.
Notification Panel
The notification panel provides some key information such as the time, current battery
level in your smartphone, GSM signal strength etc. The panel also provides some quick
options to the user which are preset as Map and Music since our research indicates that
these are the most sought after features by the car buyer but they are programmed to
change based on usage. The user can also customize this feature to set specific apps
through the display or the HondaLink app.
Navigation Tab Panel
We replaced the Carousel interface in the existing Honda Infotainment System in favor
of a tab panel which are categorically organized. There are five tabs in total and they are
as follows:
1. Custom
2. Navigation
3. Entertainment
4. Car
5. MyHonda
Selecting a particular tab shows corresponding information in the content area. The
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Centre Stack (Driving Mode)
When the car is in motion, the options present on the Persistent menu will change from
the ones we saw before, options will be much more limited. If the user wants to change
music, he won’t be able to do it from the screen, the options will be provided in the
steering control, but the information will be provided on the screen.
Override Button
What our design supports is an override button, it won’t be reachable by the driver but
will be reachable by the co-passenger. Pressing that button will bring up the interface
provided in the standby mode and the co-passenger will be able to control the whole
system by themselves.
Navigation System
The navigation system will have a better touch sensitivity, The navigation will be shown
on the screen with permission to a limited touch, i.e., to zoom-in or zoom-out. Also, as we
saw before, our design will show navigation via three different way, 2 screens, one on
the centre stack and one behind the steering control, and the last one via the steering
wheel’s LEDs, indicating when the user is supposed to take turns.
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1. A foolproof wireless connectivity.
2. No extra charges for the user.
3. Better connectivity.
Bluetooth
It can be used to connect both the Android and IOS device, and also makes it easier to
have a non disruptive connection .
MirrorLink
This is an inbuilt feature which is available in many smartphones, which makes the
Honda Infotainment System receive a mirror image of the smartphone screen on the
centre stack of the infotainment system. For safety reasons, it can be operated using a
trackball on the Steering wheel mentioned above in our proposed design. When the
smartphone gets connected using either of the above options, the Centre Stack provides
access to the following apps.
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numbers, the voice command will ask : Which number ? Home ...Pause…
Office.
c. Office: And you ring the call.
d. Call Speed Dial 5: It calls the speed dial number stored in your phone
through the system.
4. For Phone Connectivity: If the voice commands are made active, it will respond
to actions performed so that the driver can have a smooth driving experience.
a. Phone is now charging This comes once a smartphone is plugged in for
charging purpose.
b. Phone is now connected: This comes up when the phone is either
connected through mirror link or bluetooth.
c. Bluetooth is now activated: When the user selects the bluetooth option to
connect the smartphone to the infotainment system.
5 REFERENCES
1. http://blog.caasco.com/automotive/60-dashboard-symbols-and-what-they-mean/
2. http://www.consumerreports.org/cars-infotainment-system-brand-by-brand-guide
/
3. http://owners.honda.com/vehicles/information/2017/CR-V/features/blind-spot-infor
mation-system
4. https://www.hondacarindia.com/areas/hondaconnect/
5. http://owners.honda.com/hondalink
6. https://www.engadget.com/2014/10/03/hondas-in-car-connect-system-does-android
-its-own-way-hands-on/
7. https://www.youtube.com/watch?v=3__xnvJNrX0
8. http://owners.honda.com/vehicles/information/2017/CR-V/features/blind-spot-infor
mation-system
9. https://www.hondacarindia.com/areas/hondaconnect/
10. http://www.consumerreports.org/cars-infotainment-system-brand-by-brand-guide
/
11. https://en.wikipedia.org/wiki/In-car_entertainment
12. http://www.drdobbs.com/embedded-systems/an-architecture-for-in-vehicle-infotai
nm/222600438?pgno=1
13. http://www.autoguide.com/auto-news/2014/09/hondalink.html
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