Richard Harbridge Presentation on How Technology is Changing Work
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New technologies are changing the way people work with each other, their organization’s partners, and their customers. Employee expectations have grown and are being met by innovation that delivers greater accessibility, lower costs, and faster results. The catch? Organizations and employees need to understand, adopt, and use these technologies or risk being outpaced by new competitors or changes in the marketplace. Join Richard Harbridge in an insightful discussion as he explores why collaboration can be challenging in organizations today, what we can do about it together.
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Richard Harbridge Presentation on How Technology is Changing Work
- 2. RICHARD HARBRIDGE My twitter handle is @RHarbridge, my blog is http://RHarbridge.com, and I work at SPEAKER | AUTHOR | SUPER FRIENDLY
- 3. IAMHERETO TALKABOUT… My twitter handle is @RHarbridge, my blog is http://RHarbridge.com, and I work at
- 4. TECHNOLOGY IS CHANGING HOW WE WORK… “Good, bad or indifferent, if you are not investing in new technology, you are going to be left behind.” - Philip Green
- 5. ANYWHERE… By 2016 40% of the workforce will be mobile - Gartner
- 6. Flexible work is prevalent – rethink your definition of a mobile worker. ANYTIME…
- 7. ON ANY DEVICE… By 2015 at least 60% of information workers will interact with content applications via a mobile device - Gartner
- 8. WITH MORE PEOPLE… We work with more people on a day-to-day basis today than ever before. 60% of employees report working with 10 or more people on a day-to-day basis. Half of these employees work with more than 20.
- 9. INSIDE & OUTSIDE OF THE ORGANIZATION… We also work with contractors, customers or partners more…
- 10. ARE YOU READY FOR TODAY’S DEMANDS? What about tomorrows demands? Are you ready for those?
- 11. DON’T FALL BEHIND… It will be more and more challenging to meet expectations on legacy technology
- 12. TECHNOLOGY IS CHANGING HOW WE WORK… Why is work changing? That change is being driven by changes in our industry, innovations in technology, and our organization’s ability to meet today’s difficult demands.
- 13. HOW IS OUR WORK CHANGING? “To improve is to change; to be perfect is to change often.” - Winston Churchill
- 14. HOWWECONDUCT MEETINGSHASCHANGED… The way we manage meetings, the way we collaborate in meetings…
- 15. HOWWE PARTICIPATEIN MEETINGSHAS CHANGED… More people can participate, on more devices, from more places…
- 16. @RHARBRIDGE SHARE MEETING RECORDINGS ON YOUR OFFICE VIDEO PORTAL… Go beyond the meeting recording with Office MIX https://mix.office.com/
- 17. HOWWEWORKON DOCUMENTSHAS CHANGED… They are now available across devices, automatically backed up, and easily shared.
- 18. We can share more easily (even externally) and can co-author in real time… INCLUDINGHOWWE WORKWITHOTHER PEOPLEON DOCUMENTS…
- 19. Before Digital File Shares SharePoint EVENHOWWEFIND THINGSLATER… Versioning, centralization, metadata and more help us organize content…
- 20. ESPECIALLYWHENWE AREN’TSUREWHERE TOLOOK… Office graph relevancy means we can find content based on how we work...
- 21. SPEAKINGOF HOWIWORK… Social is about unlocking conversations & providing more context…
- 22. WEAVINGSOCIAL INTOTHEPLACES IWORK… Social collaboration is something I do frequently because it’s available where I work…
- 23. HOWWEMAKE DECISIONS TOGETHERHAS CHANGED… No longer combing through excel work sheets to get an update on status…
- 24. HOW IS OUR WORK CHANGING? Do you work the same way? Are you keeping up with the technology and better ways of collaborating? Why not?
- 25. WE NEED BETTER ADOPTION… “What we find is that if you have a goal that is very, very far out, and you approach it in little steps, you start to get there faster.” - Mae Jemison
- 26. IT DOESN’T HAPPEN ON IT’S OWN… Even when people have the tools, vision, and an understanding of the risks.
- 27. DRIVING ADOPTION TAKES TIME… Your success is measured by long term user adoption.
- 28. DEPLOYMENT ALONE ISN’T ENOUGH… Proper deployment is CRITICAL to success, but it’s not enough on it’s own.
- 29. Office Mix Simplified Admin Center experience The New Office New Partner Admin Center Office 365 Adapter Embedded Images OWA Policy Tips Updated Lync mobile clients Office 365 SSO with SAML 2.0 Identity Providers Multi-factor authentication Service Pack 1 for Office 365 ProPlus SAP and Power BI and Power Query support Windows Azure Active Authentication DirSync Scoping and Filtering Exchange Online Inactive Mailboxes PDF support for SharePoint Online Lync Online Integrated Reporting Office Online real-time co- authoring OneNote for Mac, Android, iPhone, and iPad updates Office 365 operated by 21Vianet Admin App for iOS, Android, and WP OWA Calendar Search OneDrive for Business Storage increase Power Map for Excel SharePoint Newsfeed App for Windows 8 Lync meeting scheduling from OWA Office Mobile for iPhone & Android phones Rights Management Services OneNote for iPad Exchange Online Address Book Policies Message Center EXO: 50 GB Mailboxes Exchange group naming policy OWA for iPhone & OWA for iPad New SharePoint Workflows Simplified Yammer login Office Lens Power Map GA for all Excel 2013 users OneDrive for Business Improvements 90 Day message trace OneDrive for Business Sync for Windows Lync Online Remote PowerShell Lync mobile client updates Office 365 Switch Plans OneNote for iPhone and Android phones Azure AD Password Sync Lync and SharePoint Service Reporting Connecting Skype & Lync OneDrive for Business apps for Windows 8 & iOS People View in OWA 1 TB for OneDrive for Business Office 365 Developer APIs S/MIME Encryption Office for iPad + 1.1 update Project Lite released CLOUD SERVICES ARE IN CONSTANT MOTION… So the work of driving meaningful adoption never ends.
- 30. THIS IS IMPORTANT FOR ALL OF US… The more people use the platform the more value the technology provides.
- 32. While we certainly made things better to improve collaboration it takes more… REMEMBERTHIS?HOWWE CONDUCTMEETINGS…
- 38. HOLD A FEW YAMJAMS! USE #YAMWIN & CREATE STARTER YAMMER GROUPS… Create a help group, a yammer ideas group, and more to drive engagement.
- 46. @RHARBRIDGE WHAT ELSE CAN I (AS ONE PERSON) DO? It can be really hard to find ‘actionable’ ideas or things you can do…
- 47. @RHARBRIDGE INCORPORATE INTO EMPLOYEE SIGNATURES… In employee signature templates, or via example from leaders throughout the org.
- 48. @RHARBRIDGE 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55% Self-learning is largely ineffective, but currently part of learning process for many Learning via Co-Workers is among the most effective and most used methods These methods are under- utilized (low usage, but have high effectiveness) Percent Using Learning Method vs. Helpfulness COACH OTHERS & FIND CHAMPIONS… Learning via Co-Workers is among the most effective and most used methods.
- 49. @RHARBRIDGE BAITED EMAIL HOOKS… Purposefully omit certain information to drive readers to sites/systems.
- 50. @RHARBRIDGE REPORT & SHARE WHATEVER YOU CAN… Aggregating reports and sending them to leaders can be good to drive visibility.
- 51. Sometimes the most value social can provide is visibility and connection… TRYNARRATING YOURWORK…
- 52. No the answer isn’t always LetMeBingThatForYou (though too often it is)… What if you answered via Yammer? What if you answered with a SharePoint search? IFSOMEONEASKS YOUAQUESTION…
- 53. Send a link, use external sharing, attach a OneDrive file (OWA+), and more… STOP EMAILING ATTACHMENTS!
- 54. USE THE BEST TOOL FOR THE JOB… How can you optimize how you work? Would Yammer or Lync be better?
- 55. WE NEED BETTER ADOPTION… There is no secret sauce. Adoption takes planning, and continuous effort and investment (at an organizational level and a personal level). So why not start now?
- 56. THEFUTUREOFCOLLABORATION NEEDSYOURHELP… Why? Why Why is technology changing? are we collaborating more?
- 57. THEFUTUREOFCOLLABORATION NEEDSYOURHELP… Why Why Why Not? aren’t we adopting it? isn’t collaboration easier?
- 58. THEFUTUREOFCOLLABORATION NEEDSYOURHELP… Why Why Why Not aren’t you adopting it now? isn’t it easier now? Now?
- 59. Thank You! Organizers, SponsorsandYouformakingthispossible. 100+SharepointPresentationsAt.. Slideshare.Net/RHarbridge UserAdoptionActivityListing.. Rharbridge.Com/?Page_id=565 SignUpForYammerAt.. About.Yammer.Com Office365SuccessCenter.. Success.Office.Com Message Me On LinkedIn or Email Richard@RHarbridge.com My twitter handle is @RHarbridge, my blog is http://RHarbridge.com, and I work at SPEAKER | AUTHOR | SUPER FRIENDLY
- 60. ADDITIONAL RESOURCES! Sharing even more… because I love you.
Notes de l'éditeur
- Think about your own definition of a mobile worker.
- There are lots of companies and employees that think that flexible working is already here. And in some cases this is true. In many cases, however, all people hear is “working from home”. While this is obviously a key component of what flexible working offers, this simplistic understanding actually misses the point and belittles the true potential of an authentically flexible approach. At its core, genuine flexible working just means being thoughtful about the tasks you have to achieve each day and choosing the most appropriate location from which to accomplish them. This is where the transformation happens, where work no longer is defined by a specific location, but instead is simply an activity, something you do. Flexible working is about being able to be effective regardless of your location; whether that’s at home, in the airport, on the train, in a café, or at a specially designed drop-in office. It’s also about being effective because of your location. It is about being liberated by the cloud services and devices now available, not being constrained by it. You might need to be closer to customers; or you might need space for deep thinking. Flexible working lets you accomplish either with minimal fuss. It is most definitely not an employee perk or HR arrangement made for individuals based on their personal preferences or situation. Organisations that adopt this strategic approach to flexible working will stand a greater chance of success not just because they have changed their culture and objectives to ones that unlock and reward the natural entrepreneurialism of their employees. They will also have addressed the key issue of trust. By focusing on the outcome for the organisation rather than the individual the entire trust dynamic changes, liberating employees and their creativity.
- Our world is rapidly changing – History is the best teacher, so let’s start with this striking picture. This is the convocation of Pope Francis in 2013. [CLICK SLIDE] Here is what Pope Benedict experienced in 2005 No iPads, smartphones w/42 megapixel cameras, or HD videos. [CLICK SLIDE] There is only one cell phone being used to capture the moment – and it doesn’t look modern to us anymore.
- Sixty percent of employees report working with 10 or more people on a day-to-day basis (and one-half of these employees report needing to work with more than 20). The Corporate Executive Board, “Breakthrough Performance in the New Work Environment,” http://www.executiveboard.com/exbd-resources/pdf/executive-guidance/eg2013-annual-final.pdf
- This is just as true for operating systems, browsers, office, and supporting technologies like Lync, Exchange, CRM and so on.
- Year after year voicemail use has dropped 8%, with only 14% of people bothering to listen through the entire voicemail message. 38% of video users report increase of improved retention in meetings that use video instead of just voice. 100% of video users say it helps them accelerate decision making. From Forrester TEI - Another interviewed organization described a use case that has resulted in millions of dollars in additional revenue: “Opening an office used to take three to four months. Our latest opening, using Office 365, took 18 days. When we get a grant, we can only start to invoice once we begin to perform work. That means we were losing three months of revenue.” This amounted to nearly $200,000 per month for one office, and five offices were being opened in a typical year.
- A social business is one that recognises that its greatest value is how its people are connected to each other and how in turn they are connected to the people they serve inside and outside the business. It’s one that truly recognises the value of simply bringing people together and giving them an outcome you want them to achieve. Social tools such as Yammer replicate the experience we have in our personal lives with social media and spreads it throughout work. For example, a hamburger chain in the US recently introduced social sharing within the company, empowering local store managers to create and share ideas on how to get customers to spend more at the bar to reverse flagging profits. Soon stores began to put experiments into place. Turnover noticeably improved. Even better, the stores that experimented also reported lower staff turnover. You ask your employees to help you solve a problem, you get them aligned – and it turns out they’re a lot more effective and engaged.
- A social business is one that recognises that its greatest value is how its people are connected to each other and how in turn they are connected to the people they serve inside and outside the business. It’s one that truly recognises the value of simply bringing people together and giving them an outcome you want them to achieve. Social tools such as Yammer replicate the experience we have in our personal lives with social media and spreads it throughout work. For example, a hamburger chain in the US recently introduced social sharing within the company, empowering local store managers to create and share ideas on how to get customers to spend more at the bar to reverse flagging profits. Soon stores began to put experiments into place. Turnover noticeably improved. Even better, the stores that experimented also reported lower staff turnover. You ask your employees to help you solve a problem, you get them aligned – and it turns out they’re a lot more effective and engaged.
- Doctors told heart patients that they will absolutely die in 6 months if they don’t change their habits around lifestyle, diet, and exercise. Those individuals certainly had the motivation, and a sense of urgency. They even had the tools and the vision as well as an understanding of the end state. Yet in this situation only 1 in 7 or 14% could manage to carry out the change on their own. Desire and motivation aren’t enough on their own: even when it’s literally a matter of life or death, the ability to change remains maddeningly elusive. Think about that. If 1 in 7 people with an absolute need to change can’t change, what chance do we have of individuals in our organizations changing how they collaborate or communicate on their own? What are the odds of them adopting Office 365 and new ways of working without our help? The answer? Very low odds indeed. Kegan, R., & Laskow Lahey, L. (2009). Immunity to change. How to overcome it and unlock the potential in yourself and your organization. Boston: Harvard Business Press. ISBN 078796378X. OCLC 44972130 - http://www.amazon.com/Immunity-Change-Potential-Organization-Leadership/dp/1422117367
- User subscription based licensing: If our customers’ users aren’t using Office 365… why would they continue paying for it? Smarter based on usage: The more people use the platform the more value the technology provides (Delve example). It also helps us build better experiences and target enhancements (in organizations and in Microsoft).
- If you don’t have an effective meeting you will find that team members who missed a meeting may not get the same level of information. You could miss action items or things that require follow-up. Participants could multitask during the meeting making the meeting less effective.
- It’s important to get everyone on the same page. When individuals take their own meeting notes, you have different versions of the meeting. And, you don’t have a single source of all the information for people who miss the meeting. Potential Office 365 solution: Create a OneNote notebook for all team members to access and identify a section in the notebook for “Team Meeting Notes.” Using a new page for each meeting helps to keep things organized and tidy. Easily take collaborative meeting notes directly from a Lync Meeting using the Shared Notes option. Select the location of your team’s OneNote notebook and a new page for the meeting you’re having will automatically be created, complete with meeting participants and details. Following a team meeting, post a link to the OneNote within your Yammer team group so that others know where to access the notes. Yammer will also allow for team members to continue to have discussion, or ask questions related to the meeting after it has ended.
- As your coworkers use Yammer, ask them to think about ways that Yammer has helped them. Then, encourage them to describe their experience and post their stories to the company network with the hashtag #YamWin. Afterwards, find the best YamWins and post them to the Yammer Help Group as examples to inspire your entire company. Yammer Ideas Group. Create another group, called the Yammer Ideas Group. Use this group to brainstorm ways that your company can use Yammer to improve how work gets done. Ask your coworkers to share their ideas in the group. Then, test out the ideas to see how they do. Showcase examples of success. Brainstorm ways to improve ideas that need more work. YamJam. Engage one or more executives or department heads to participate in 30-60 minute, live discussions using Yammer. Discussion topics will be predefined and a Yammer community manager will help facilitate and moderate.
- Other customers and partners have tons of experiences they are willing to share.
- If key people add their internal profile link to their yammer profile or an intranet link to their email signature (when emailing internal people) it can help encourage people to visit and view each other’s profiles, or shared content.
- Notice I said leaders – not necessarily site owners etc – this is important. You want the leaders of a site/initiative to know how frequently it’s being used, by what departments/users etc.