Maps are more than just diagrams of the route from A to B – to draw one is to bring together the whole view of our surrounding world so that we can gain a better understanding of it. Even a single, simple example has the ability to delight, unsettle and reveal truths. In politically-charged environments an objective visual map can reinforce, influence or challenge held perceptions and beliefs, making them a vital tool in designing pliable, people-focused content systems that are fit for purpose. Their proactive and reactive qualities force ourselves and others to see things as they really are; to contemplate the relationship between them and how they vary together.
Presented at the IA Summit 2015 in Minneapolis on 25th April 2015.
34. Regional English Council
Approx. 15,000 staff
7 departments
Serving approx. 700,000
people
Scenario: Design a new content workflow
35. Digital Services department
(Our heroes)
Our varied, siloed environment
Some departments are responsible for 100s of pages,
while others only a few
37.
me!
Map Expert guide (Mandy)
Our varied, siloed environment
How to find our bearings in unfamiliar surroundings
38. Our varied, siloed environment
To discover how content decisions are made and how
they could be improved, we need to figure out who
best to talk to
Mandy
?
??
?
?
709. Suggestion: let’s all step away from our screens and draw together.
Encourage those innate inventive qualities
710. Easier Harder
Slower
Faster
Recruitment
Salaries
DBS Checks
Funding agreements
Individual health
checks
Data protection
Information
assurance
Responsibilities
– Who
– What
– When
– Clients
– Staff
Asking new staff to
sign confidentiality
agreement
Shredding
documents
Record archiving
Record storage
Training volunteers
/ staff
Holding
conversations in
sound proof rooms
Process for
breaching
confidentiality
Child
protection
safety
Sound proofing
Double login to CRM
Vulnerable adult
disclosure
Data interrogation
and Reporting
Confidentiality
between staff
Conflict of interest
Third parties
Dealing with
mistakes
Pension-wise
info with
externals
Client case
notes
Safeguarding
Permission to share
Data security
Breach process
reporting
Deciding how
the policy
applies to a
particular
situation
Whistleblowing
Complaints
Grievances
Future proofing
Staffing matters
Disciplinary
process
Reviewing the
policy
Getting permission to
breach
Deciding what is /
isn’t confidential
Explaining the
policy to new
staffers
Making sure
everyone in the
bureau
understands
the policy
How the policy
applies when
referring clients
to other
organisations
Policy
boundaries with
third parties
What are the different tasks
associated with confidentiality?
711. Make use of basic shapes, arrows, and faces. Find your axis.
Above all: Embrace your mistakes.
Mapmaking is a basic human instinct
713. Communicating Design: Developing Web Site
Documentation for Design and Planning
by Dan M. Brown (@brownorama)
You Are Here: Personal Geographies and Other Maps of the
Imagination
by Katharine Harmon
Blah Blah Blah: What To Do When Words Don't Work
by Dan Roam (@dan_roam)
The Back of the Napkin: Solving Problems and Selling Ideas
with Pictures
by Dan Roam
Maps of the Imagination: The Writer as Cartographer
by PeterTurchi
Recommended reading
714. You have been watching...
David Helen John
Mandy Me Mr