Retail Training

What does a sale entail? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Greeting ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Conversation Danni: : “Hey, how you doing?” Customer: “I’m just looking!” (Waits till they walk to the helmet section) Danni: “Looking for a new helmet? I bet you’re a medium.” Customer: “Yeah, the pads are missing in my old one. What is the difference? They all look the same but the prices are all different” Danni: “Let me ask you a question first, How long have you had your helmet?” Customer: “Oh, about 10 years.” Danni: “Yep time for a new one! Here let me fit you to the proper size & then we will pick the best one for you.” What was accomplished in the conversation?

Relationship ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Product Knowledge ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Equal Understanding ,[object Object],[object Object],[object Object]

Procedure ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Close ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Follow up ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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