Sustaining improved organisation performance
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Presentation by Roger Tregear to the BBC conference in Sydney 2015
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Sustaining improved organisation performance
- 1. 1© Roger Tregear, Leonardo Consulting 2015 Sustaining Improved Organisation performance Roger Tregear
- 2. 2© Roger Tregear, Leonardo Consulting 2015 Organisation performance? Keeping customers and other stakeholders satisfied (enough) by delivering the value promised
- 3. 3© Roger Tregear, Leonardo Consulting 2015 Maintaining clarity about value delivery targets, goals and gaps Improved?
- 4. 4© Roger Tregear, Leonardo Consulting 2015 Continually improving our ability to sustain appropriate customer experiences Sustaining?
- 5. 5© Roger Tregear, Leonardo Consulting 2015 Few organisations have embedded a systemic way of finding and sustaining organisational performance improvements ?The problem
- 6. 6© Roger Tregear, Leonardo Consulting 2015 Sustaining Improved Organisation performance
- 7. 7© Roger Tregear, Leonardo Consulting 2015 Why does this organisation exist? Organisation performance
- 8. 8© Roger Tregear, Leonardo Consulting 2015 What can 1 box deliver? Organisation performance
- 9. 9© Roger Tregear, Leonardo Consulting 2015 We collaborate to get things done Organisation performance
- 10. 10© Roger Tregear, Leonardo Consulting 2015 Organisation performance = cross-functional process performance Organisation performance
- 11. 11© Roger Tregear, Leonardo Consulting 2015 Reimagining management Functional Organisation Process Organisation Managing resources Creating, accumulating, & delivering value Organisation performance
- 12. 12© Roger Tregear, Leonardo Consulting 2015 Reimagining management - process architecture Organisation performance
- 13. 13© Roger Tregear, Leonardo Consulting 2015 Reimagining management - process architecture Satisfy customer Sense need Create offering Engage customer Deliver offering Organisation performance Serve citizen Research need Develop policy Engage citizen Deliver service
- 14. 14© Roger Tregear, Leonardo Consulting 2015 1. Reimagine management 2. Start with a process architecture Organisation performance Functional Organisation Process Organisation
- 15. 15© Roger Tregear, Leonardo Consulting 2015 Sustaining Improved Organisation performance
- 16. 16© Roger Tregear, Leonardo Consulting 2015 The problem with problems Improved
- 17. 17© Roger Tregear, Leonardo Consulting 2015 Threats to the process Weaknesses of the process Negative Bias Strengths of the process Opportunities for the process W T S O Positive Bias Propertyof theprocess Propertyof theecosystem Widening the search Improved “An improvement program must be directed at what you want, not at what you don’t want.” Russell Ackoff, 1994
- 18. 18© Roger Tregear, Leonardo Consulting 2015 Strength-Driven Improvement +D Strengths of the process S What works well and must be preserved and replicated? Positive deviants? Improved
- 19. 19© Roger Tregear, Leonardo Consulting 2015 Weakness-Driven Improvement Problems looking for solutions Weaknesses of the process W Improved “One never becomes a leader by continuously improving- that’s imitation of the leader.” Russell Ackoff, 1994
- 20. 20© Roger Tregear, Leonardo Consulting 2015 Opportunity-Driven Improvement Solutions looking for problems Opportunities for the process O Improved
- 21. 21© Roger Tregear, Leonardo Consulting 2015 What might disrupt process performance? Continuity of supply Quality of inputs Changing requirements New regulations Threat-Driven Improvement Threats to the process T Improved
- 22. 22© Roger Tregear, Leonardo Consulting 2015 Improve ‘improving’ Improved Weaknesses of the process W Threats to the process T Strengths of the process S Opportunities for the process O
- 23. 23© Roger Tregear, Leonardo Consulting 2015 This is a bicycle Improved What are we trying to improve?
- 24. 24© Roger Tregear, Leonardo Consulting 2015 This is not a bicycle Improved
- 25. 25© Roger Tregear, Leonardo Consulting 2015 1. Redefine improvement – widen the search 2. Improve the system Improved Threats to the process Weaknesses of the process Strengths of the process Opportunities for the process W T S O
- 26. 26© Roger Tregear, Leonardo Consulting 2015 Sustaining Improved Organisation performance
- 27. 27© Roger Tregear, Leonardo Consulting 2015 Changes must be worth sustaining Sustaining
- 28. 28© Roger Tregear, Leonardo Consulting 2015 Value Chain 1 Process 1.1 Process 1.3Process 1.2 Lead the Organisation Manage risk & compliance Determine market strategy Manage capital Develop Vision Support the Organisation Deliver HR services Maintain physical facilities Deliver IT services Manage finances Value Chain 2 Process 2.1 Process 2.3Process 2.2 m EPA Measures MMs Reports Response Process 1.2 Process 1.2 A system of management Sustaining
- 29. 29© Roger Tregear, Leonardo Consulting 2015 Sustained performance requires sustained effort Sustaining Get the circles turning the secret sauce of process-based management
- 30. 30© Roger Tregear, Leonardo Consulting 2015 1. Make it worthwhile 2. Start the circles turning Sustaining
- 31. 31© Roger Tregear, Leonardo Consulting 2015 make it worthwhile get the circles turningSustaining redefine improvement improve the systemImproved reimagine management start with a process architecture Organisation performance