Rupa Shankar
7 SlideShares 96 Abonné 91 Suivis
Personal Information
Entreprise/Lieu de travail
Greater New York City Area United States
Profession
Executive Director, Global User Experience and Product Design at The Estée Lauder Companies Inc.
Secteur d’activité
Apparel / Fashion
Site Web
www.elcompanies.com
À propos
Digital creative leader with 15 years of global design experience in prestige beauty, luxury, retail, and consumer goods, creating innovative omni-channel and E/M commerce experiences, and building high-performing design teams that deliver unparalleled consumer experiences. Brands: Estée Lauder, MAC, Clinique, Aveda, Bobbi Brown, La Mer, Smashbox Previous: Rolex, SABMiller, Equifax, Timex, Best Buy, Bank of America Specialties: Creative Direction for Web, Print, Mobile, and Digital at Retail, User Experience, Innovation, Design Strategy, Content Strategy, Prototyping, User Research, Brand Strategy, Digital Marketing.
Coordonnées
Mots-clés
social media apple customer experience loyalty customer centricity e-commerce user interface online retail product design good design dieter rams willingness to pay premium advocacy customer "wow" brands fans cross channel experience customer experience journey customer retention customer acquisition jan carlzon moments of truth cultural relevance service design experience design social web engagement community ux design customer relationships social experience design always on wow purple cow first moment of truth innovation product platform mobile p&g google social physical zero moment of truth virtual nike+ shoppers nike fuel customer journey analytics rewards banking customers ecosystem transactions facebook customer social computing business social enterprise customer relationship management company
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Présentations

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Customer experience design

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Documents

(6)
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Next generation social banking ecosystem

il y a 12 ans • 2040 Vues

Efficiency vs. Effectiveness: Embracing the new customer experience paradigm

il y a 12 ans • 1051 Vues

Rise of the social enterprise

il y a 12 ans • 474 Vues

Measuring what matters

il y a 12 ans • 393 Vues

The next generation mobile marketing ecosystem

il y a 11 ans • 739 Vues

Transforming online retail using social user data analytics

il y a 11 ans • 3883 Vues
Personal Information
Entreprise/Lieu de travail
Greater New York City Area United States
Profession
Executive Director, Global User Experience and Product Design at The Estée Lauder Companies Inc.
Secteur d’activité
Apparel / Fashion
Site Web
www.elcompanies.com
À propos
Digital creative leader with 15 years of global design experience in prestige beauty, luxury, retail, and consumer goods, creating innovative omni-channel and E/M commerce experiences, and building high-performing design teams that deliver unparalleled consumer experiences. Brands: Estée Lauder, MAC, Clinique, Aveda, Bobbi Brown, La Mer, Smashbox Previous: Rolex, SABMiller, Equifax, Timex, Best Buy, Bank of America Specialties: Creative Direction for Web, Print, Mobile, and Digital at Retail, User Experience, Innovation, Design Strategy, Content Strategy, Prototyping, User Research, Brand Strategy, Digital Marketing.
Mots-clés
social media apple customer experience loyalty customer centricity e-commerce user interface online retail product design good design dieter rams willingness to pay premium advocacy customer "wow" brands fans cross channel experience customer experience journey customer retention customer acquisition jan carlzon moments of truth cultural relevance service design experience design social web engagement community ux design customer relationships social experience design always on wow purple cow first moment of truth innovation product platform mobile p&g google social physical zero moment of truth virtual nike+ shoppers nike fuel customer journey analytics rewards banking customers ecosystem transactions facebook customer social computing business social enterprise customer relationship management company
Tout plus