Personal Information
Entreprise/Lieu de travail
Greater New York City Area United States
Profession
Executive Director, Global User Experience and Product Design at The Estée Lauder Companies Inc.
Secteur d’activité
Apparel / Fashion
Site Web
www.elcompanies.com
À propos
Digital creative leader with 15 years of global design experience in prestige beauty, luxury, retail, and consumer goods, creating innovative omni-channel and E/M commerce experiences, and building high-performing design teams that deliver unparalleled consumer experiences.
Brands: Estée Lauder, MAC, Clinique, Aveda, Bobbi Brown, La Mer, Smashbox
Previous: Rolex, SABMiller, Equifax, Timex, Best Buy, Bank of America
Specialties: Creative Direction for Web, Print, Mobile, and Digital at Retail, User Experience, Innovation, Design Strategy, Content Strategy, Prototyping, User Research, Brand Strategy, Digital Marketing.
Mots-clés
social media
apple
customer experience
loyalty
customer centricity
e-commerce
user interface
online retail
product design
good design
dieter rams
willingness to pay premium
advocacy
customer "wow"
brands
fans
cross channel experience
customer experience journey
customer retention
customer acquisition
jan carlzon
moments of truth
cultural relevance
service design
experience design
social web
engagement
community
ux design
customer relationships
social experience design
always on
wow
purple cow
first moment of truth
innovation
product platform
mobile
p&g
google
social
physical
zero moment of truth
virtual
nike+
shoppers
nike fuel
customer journey
analytics
rewards
banking
customers
ecosystem
transactions
facebook
customer
social computing
business
social enterprise
customer relationship management
company
Tout plus
- Présentations
- Documents
- Infographies