**WEBINAR - to see a recording of this presentation given on 10th December 2014 - http://www.clearbox.co.uk/the-future-of-sharepoint-webinar-video/ SharePoint dominates as an intranet and collaboration platform, but it seems increasingly challenged by more nimble, consumer-driven technologies. Microsoft too, seems to be putting the emphasis on Office 365. How should SharePoint evolve? How much should we be driven by employee expectations? And what should SharePoint teams be planning in response? In this keynote, Sam will consider: • What are the trends in how people work and what they expect from their workplace tools? • How useful is SharePoint as the basis for a digital workplace? • How strong is the case for moving to Office 365? • Is Microsoft’s roadmap enough to keep them in the lead? • What are rival platforms doing that SharePoint misses?

1. What’s the future
for SharePoint?
www.clearbox.co.uk
@sammarshall

2. Is there a future for
SharePoint?

3. Yes!
…possibly…

4. …it depends, you see…

5. We won’t worry about wearables

6. Or Internet of Things

7. We will worry about
— SharePoint adoption levels
— Changing work expections
— The evolution of the digital workplace

8. 62% of organisations disillusioned with ROI from
their SharePoint intranets
-- Mando Group survey 2014
Only a fraction of SharePoint gets used

9. “Whenever somebody tells me that the answer is on
SharePoint my heart sinks. I know I’ll never find it”
-- Employee survey response [Anon]
In some companies, SharePoint is seen as the last resort

10. Drivers • Global markets
• Dispersed teams vs. silos
• Recruitment flexibility
• Employee engagement
• Floor / Field workers
• Innovation
• Connection to customer
Strategy
• Knowledge work
• Work-life
balance
• Work
autonomy /
productivity
• Freelancing
• Consumer UX
Employees
• Social tools
• Cloud
• Mobile
• Fast internet everywhere
• Search
• Big data
Technology

11. Communicate & Engage Collaborate Find & Share Business Applications Agile Working
ClearBox CONSULTING
INTRANETS | C O LLA BORA TI ON | SHAREPO INT
Strategy Governance & Operations Adoption User Experience Technology & Security

12. Strategy Governance &
Operation Adoption User
Experience
Technology &
Security
Communicate &
Engage Collaborate Find & Share Business
Applications Agile Working
Services
Typical Potential

13. What technology wants

14. Wants…
— What does Microsoft want?
— What does SharePoint want?
— What do companies want?
— What do employees want?

15. What does Microsoft want?

16. Microsoft’s strength is collaboration
Gartner Magic
Quadrant –
Workplace Social
Software 2014
2008

17. Microsoft REALLY likes the cloud
— Office 365
— Office Online
— Yammer
— Delve
— OneDrive
Image: Kurdistann CC-BY-SA-3.0

18. “I think we can do a better job
in the cloud…cloud is key”
--Jeff Teper, SharePoint 2014 Conf

19. Are we with Microsoft?
If SP2013 was the last on-premises
version would you:
a) Move to Office 365/already there
b) Stay on your current version as
long as you could
c) Look for an alternative to
SharePoint?

20. Are we with Microsoft?
60
50
40
30
20
10
0
Office 365 SP 2013 SP 2010 SP 2007 SP 2003
Dec-13
May-14
% on platform
N=988 /
941
From SharePoint-Community.net by kind permission of Mark Jones @MarkQJones

21. SharePoint isn’t dead
There will be another on-premises
SharePoint release in 2015
“We have a large on-premises
installed base that’s important to us,
and we’re committed to future
releases of the server.”
– Jared Spataro, MS General Manager

22. What does SharePoint want?

23. What does SharePoint want?
“Microsoft is not an intranet vendor. It
sells an information management
platform that has CMS and search”
-- Martin White

24. SharePoint wants documents, lists and team autonomy

25. Information Cultures
Sharing
People Relationships
“It’s not written down
Go and ask Joe”
Integration Differentiation
Control
Innovation
“Here’s 5 untested
ideas”
Market Advantage
“Here’s the PowerPoint
with our USPs”
Hierarchy
Here’s the
approved process
v3.2.1
Adapted from Cameron & Quinn
Competing Values Framework (2011)

26. SharePoint Fit
People Relationships
“It’s not written down
Go and ask Joe”
Innovation
“Here’s 5 untested
ideas”
Integration Differentiation
Market Advantage
“Here’s the PowerPoint
with our USPs”
Hierarchy
Here’s the
approved process
v3.2.1
Adapted from Cameron & Quinn
Competing Values Framework (2011)
Sharing
Control

27. Is SharePoint getting squeezed out?

28. SharePoint
Newsfeed
Delve Office Graph
Is anything left for Newsfeed?
Yammer
Social
Information
Documents
Tags
Birthdays

29. The end of Team Sites as we know them
http://officeblogswest.blob.core.windows.net/wp-content/2014/03/evo_email_17.png

30. The end of Team Sites as we know them
Files
http://blogs.office.com/2014/03/31/the-evolution-of-email/

31. What do companies want?

32. What do companies Want?
IT
— Simple technology landscape
— Low cost of ownership
Business
— Usable features out of the box
— High adoption levels
— To work like a network?

33. Can we buy not build?

34. — Where’s the ‘publish
news’ button?
— News management
— For sale and wanted
— ‘Internal You Tube’*
— Training management
— eLearning
If only SharePoint did more OOTB
*coming on 365!
— Resource booking
— Quiz
— Events calendar
— Absence manager
— FAQ
— Knowledge base

35. All templates should
be mobile-friendly
Image: Unily.com

36. Networks will free
us from power-crazed
leaders!
Work like a network
Step 1: ensure you
have leadership
buy-in

37. Does ‘work like a network’ work?
— Yes: free flow of information
— Flexibility
— Innovation
— No: hierarchies will continue
— Organisations are a designed structure around the
work that matters
— Networks can be cliques of hidden power
— Networks don’t do the dull stuff

38. What do employees want?

39. What do employees want?
“Enterprise IT has been on
hold, while Consumer IT
has been on fire”
- Geoffrey Moore

40. What do employees want?
— Fluidity – an integrated digital workplace
— Simplicity – good user experience
— Progress – a productive digital workplace
— Meaning – engagement with people and work

41. Fluidity

42. Fluidity : Remove the friction of context-shifting

43. Microsoft want to blur the boundaries
"In 3 years if you care about whether
you're using Exchange or Yammer
then we've failed. You should just be
communicating”.
-- Jeff Teper – Microsoft
SP2014 Conference

44. OWA and Web apps are getting there

45. Slack: Everything in one place

46. Simplicity

47. SharePoint is like a Swiss army knife...

48. ...but if only it was that simple

51. SharePoint UX needs to be much simpler

52. Progress

53. Do happy people work harder?
“we analyzed the 64,000 specific workday events
reported in the diaries: of all the events that
engage people at work, the single most important
— by far — is simply making progress in
meaningful work.”
Amabile & Kramer in “The Progress Principle”

54. “I just can’t find stuff”
SharePoint
precious content

55. Delve will help – but only on Office 365

56. Is BYOS a good idea?
— Trello, WhatsApp etc.
Example: trello.com

57. Meaning

58. Employee Communication Model
Adapted from D’Aprix www.roico.com
What’s
my work?
How am I
doing?
Does
anyone
care?
How can I
help?
Community
Team
Customer connection?
Where are
How is my
team
doing?
we
heading?
Messaging;
Activity stream
Feedback
Strategic
comms
Team Social interaction
Activity stream

59. What decisions do you need
to make?

60. …even if you have just launched SharePoint 2013

61. Should you move to Yammer?
— Yammer has a bright future
— Cloud can be an issue
— Look at Beezy, Sitrion and Jive
— SharePoint 2013 may be good enough
— Integration with on-prem may never be
fixed

62. Are people moving to Yammer?

63. Don’t feel obliged to upgrade
— If your needs are around documents, even 2010
may be fine
— Expand social and mobile capability outside
SharePoint
— Use search to span technology islands

64. SharePoint will have a gradual retirement

65. …though sometimes it’s best to let go

66. Incremental improvements not big launches

67. Keep experimenting
— 80:20 landscape
— Some of that 20% may be non-Microsoft

68. Conclusion

69. Communicate & Engage Collaborate Find & Share Business Applications Agile Working
ClearBox CONSULTING
INTRANETS | C O LLA BORA TI ON | SHAREPO INT
Strategy Governance & Operations Adoption User Experience Technology & Security

70. Strategy Governance &
www.clearbox.co.uk
Operation Adoption User
Experience
Technology &
Security
Communicate &
Engage Collaborate Find & Share Business
Applications Agile Working
Services
Typical Potential

71. Strategy Governance &
www.clearbox.co.uk
Operation Adoption User
Experience
Technology &
Security
Communicate &
Engage Collaborate Find & Share Business
Applications Agile Working
Services
Typical Potential O365

72. Don’t think of ‘SharePoint’ in the middle of
your Digital Workplace….

73. …think of how it enables the flow between
people and content
@

74. TL;DR
1. SharePoint will never be a
complete digital workplace
2. Microsoft understands this and
their answer is Office 365
3. You don’t have to go to Office
365…
4. …but it will be hard to stay on
SharePoint alone

75. Is there a future for
SharePoint?

76. Yes!
…but it may be
harder to see

77. Intranet, SharePoint & digital workplace
— Strategy
— Governance
— Implementation
— Collaboration
— Training
www.clearbox.co.uk
thank you
@sammarshall
sam@clearbox.co.uk