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• Founded Sydney 2001
• Palo Alto, CA HQ since
2010
• 180+ employees:
• Palo Alto, Sydney,
Kuala Lumpur,
Santiago
Yesenia Cisneros
Senior Technology Consultant
yesenia.cisneros@servicerocket.com
Teams
Engineering
SupportMarketing
v
Engineering
Cornelius Humphrey
Director of Product Management
Disrupt Technologies
v
&
&
Third Party Add-ons
Integration Automation Reporting
v
Support
Elizabeth Parker
Director of Support
Disrupt Technologies
v
&
Customizable queues
Knowledge Base SLAs Reporting
v
Marketing
William Purgason
Director of Marketing
Disrupt Technologies
v
White Paper Outline
&
“I have an idea …” Published!
Work done Work in progress
Focus Collaboration Reporting
v
v
Questions?
UPCOMING WEBINARS
Scrum is Also for Marketing:
A Practical Approach to Using Scrum
to Manage Marketing Projects
Thursday, September 22 at 10am PT
Special Guest:
Mark Gopez
Director of Marketing
Gliffy
.
Register for upcoming Webinars:
http://bit.ly/SRWebinars
• Give your team one place to share, find, and
collaborate on information they need to get work
done.
• Capture the knowledge that's too often lost in
email inboxes and shared network drives in
Confluence instead – where it's easy to find,
use, and update.
• Distribute a clear agenda before, take notes
during, and assign tasks afterward. With all your
notes and action items in one place, you can
give email a break.
• Document, discuss, and track product
requirements so your developers can hit the
ground running.
• Set up your fully functional knowledge base
• Use JIRA to capture and organize your team's
issues, prioritize and take action on what's
important, and stay up to date with what's going on
around you.
• JIRA has workflows to match your existing
processes, that you can easily adapt as your team
evolves.
• Ensure that everyone on your team knows exactly
what needs to be done when, then watch the job
get done flawlessly.
• JIRA's simple, intuitive interface allows you to
collaborate with teammates and get the job done
more efficiently.
• Watch the issues that are most important to you,
• Stash's interface makes administration and management
tasks a breeze. Stash supports your growing Git
repositories within the safety of your firewall.
• Add users and groups, and delegate fine-grained
permissions right from the UI. Create and manage
repositories with Stash's project structure. Project level,
repository level and branch level permissions.
• Manage users and groups with Stash's internal directory, a
JIRA crowd server, or your internal LDAP such as Microsoft
Active Directory. And keep team collaboration productive
with four levels of permissions – global, project, repository,
and branch.
• Code reviews make for better code quality. Stash offers
lightweight code reviews via pull requests, making this best
practice easy for developers to incorporate.
• Associating issues with code changes is a key component
for troubleshooting, reporting, and compliance. Connect
Stash to JIRA for complete traceability of your team's
development cycle.
• Git allows teams to choose how they want to collaborate on
• Bamboo does more than just run builds and tests. It
connects issues, commits, test results, and deploys
so the whole picture is available to your entire
product team – from project managers, to devs and
testers, to sys admins.
• Extend issue tracking into the realm of continuous
delivery when you connect Bamboo to JIRA. View
builds and deployment status right from the
deployment panel in every issue.
• Bamboo is suitable for any language, and other
popular technologies like Maven, Ant, Git, Mercurial,
and SVN enjoy native support. Support for loads
more technologies like Tomcat, Heroku and Grails
are available as free add-ons.
• Bamboo can trigger builds based on changes

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Improving Teamwork and Performance with the Atlassian Product Suite

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  • 2. • Founded Sydney 2001 • Palo Alto, CA HQ since 2010 • 180+ employees: • Palo Alto, Sydney, Kuala Lumpur, Santiago
  • 3. Yesenia Cisneros Senior Technology Consultant yesenia.cisneros@servicerocket.com
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  • 24. Elizabeth Parker Director of Support Disrupt Technologies
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  • 33. Knowledge Base SLAs Reporting
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  • 36. William Purgason Director of Marketing Disrupt Technologies
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  • 44. “I have an idea …” Published!
  • 45. Work done Work in progress
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  • 51. UPCOMING WEBINARS Scrum is Also for Marketing: A Practical Approach to Using Scrum to Manage Marketing Projects Thursday, September 22 at 10am PT Special Guest: Mark Gopez Director of Marketing Gliffy . Register for upcoming Webinars: http://bit.ly/SRWebinars
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  • 53. • Give your team one place to share, find, and collaborate on information they need to get work done. • Capture the knowledge that's too often lost in email inboxes and shared network drives in Confluence instead – where it's easy to find, use, and update. • Distribute a clear agenda before, take notes during, and assign tasks afterward. With all your notes and action items in one place, you can give email a break. • Document, discuss, and track product requirements so your developers can hit the ground running. • Set up your fully functional knowledge base
  • 54. • Use JIRA to capture and organize your team's issues, prioritize and take action on what's important, and stay up to date with what's going on around you. • JIRA has workflows to match your existing processes, that you can easily adapt as your team evolves. • Ensure that everyone on your team knows exactly what needs to be done when, then watch the job get done flawlessly. • JIRA's simple, intuitive interface allows you to collaborate with teammates and get the job done more efficiently. • Watch the issues that are most important to you,
  • 55. • Stash's interface makes administration and management tasks a breeze. Stash supports your growing Git repositories within the safety of your firewall. • Add users and groups, and delegate fine-grained permissions right from the UI. Create and manage repositories with Stash's project structure. Project level, repository level and branch level permissions. • Manage users and groups with Stash's internal directory, a JIRA crowd server, or your internal LDAP such as Microsoft Active Directory. And keep team collaboration productive with four levels of permissions – global, project, repository, and branch. • Code reviews make for better code quality. Stash offers lightweight code reviews via pull requests, making this best practice easy for developers to incorporate. • Associating issues with code changes is a key component for troubleshooting, reporting, and compliance. Connect Stash to JIRA for complete traceability of your team's development cycle. • Git allows teams to choose how they want to collaborate on
  • 56. • Bamboo does more than just run builds and tests. It connects issues, commits, test results, and deploys so the whole picture is available to your entire product team – from project managers, to devs and testers, to sys admins. • Extend issue tracking into the realm of continuous delivery when you connect Bamboo to JIRA. View builds and deployment status right from the deployment panel in every issue. • Bamboo is suitable for any language, and other popular technologies like Maven, Ant, Git, Mercurial, and SVN enjoy native support. Support for loads more technologies like Tomcat, Heroku and Grails are available as free add-ons. • Bamboo can trigger builds based on changes