How to deal with workplace conflict
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How to deal with workplace conflict and improve your communication skills. Four steps to deal with the conflicts at work.
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How to deal with workplace conflict
- 1. www.ShabbarSuterwala.com How to Deal with Workplace Conflicts?
- 2. Workplace Conflicts…! • They are Inevitable www.ShabbarSuterwala.com • You can never deny it..? • Always expect that it will happen
- 3. Factors for Workplace Conflicts • Taken advantage of or taken for granted • Perfectionist Boss www.ShabbarSuterwala.com • No compensation, reward or acknowledgements • Unrealistic or Unmet expectations from both sides • No clarity of Values and Goals • Values and Goals not synchronized • Mis-Communication or No Communication • Varying Perceptions or Assumptions at times • Ego clash or Blame Game
- 4. Effects of Workplace Conflicts • Waste of Time and Energy • Broken Relationship www.ShabbarSuterwala.com • Decreased productivity • Increased Stress • Absenteeism • Delays in Actions and Decisions • Violence • Accidents • Psychosomatic Diseases
- 5. How to Reduce Workplace Conflicts? Four Steps for Managers: 1. Developing www.ShabbarSuterwala.com Communication Skills 2. Clarification of Expectations 3. Practicing Interpersonal Skills 4. Setting up behavioural consequences
- 6. 1. Developing Communication Skills • Articulating and Expressing the thoughts and feelings www.ShabbarSuterwala.com instead of sulking inside • Giving and Receiving open Feedback • Using “I” statements instead of “You” • Improving Active Listening Skills • Empathizing and being Compassionate
- 7. Remember the 10 C’s • Communicate instead of Conflicts www.ShabbarSuterwala.com • Clarify instead of Challenging • Collaborate instead of Confronting • Compliment instead of Criticizing • Connecting instead of Confusing
- 8. 2. Establish clear Expectations • Adopting a No-Blame Approach www.ShabbarSuterwala.com • Clarifying what is expected • Aligning Values and Goals • Expectations of Standards and duty • Negotiating Performance Standards • Collaborating using Win- Win Strategy
- 9. 3. Practicing Interpersonal Skills • Becoming genuinely interested in People www.ShabbarSuterwala.com • Separating People from Issues • Being sensitive to people • Acknowledging & Appreciating • Treating staff and subordinate like family members
- 10. 4. Behavioural Consequences • Removing the rotten apples from the basket or at-least www.ShabbarSuterwala.com separating the healthy ones from the rotten • Those who are Un- cooperative and Unwilling to Change, express the consequence of un-desired behaviour in a non- threatening way
- 11. Can a Manager get Angry? • Anger is not good or bad, taking action in anger www.ShabbarSuterwala.com without thinking is bad • Communicate your anger verbally (assertively) by “I am not happy with this.. I don’t like what’s going on..” • Convert Anger into Positive Communication and then anger can be motivation
- 12. Tips for Staff and Subordinates • Speak up – Openly, directly, honestly, appropriately www.ShabbarSuterwala.com without feeling guilty or emotional • Express Needs and Wants in a healthy way • Do not let feelings bottle- up in rage or explosion • Change attitude and shift perspective of people and situation
- 13. Specialized in Corporate Soft Skills Training Programs www.ShabbarSuterwala.com Effective Communication Skills Business Communication Skills Conflict Resolution Skills Interpersonal Communication Skills Designed & Created by
- 14. List of In-House Training Programs • Leadership Skills • Problem Solving and Conflict Resolutions • Effective Communication Skills • Creativity and Decision Making www.ShabbarSuterwala.com • Effective Time Management Skills • Change Management • Team Building and Working in Teams • Success through Positive Mental Attitude • Business Presentations Skills • 7 Habits • Effective Managerial Skills • Special Program for New Recruits Campus to Corporate • Personal Effectiveness for Personal and Professional Growth • Management Development Programs • Business and Corporate Etiquette • Work Smart -Prioritizing, Planning & Organizing • Winning at Workplace • Personality Development Contact email: shabbarsuterwala@hotmail.com Mb: +91 - 989 222 5864
- 15. Find More Soft Skills Resources http://shabbarsuterwala.blogspot.com/ Pearls of wisdom http://leaders-workshop.blogspot.com/ Inspirational Motivational Videos & Presentations www.ShabbarSuterwala.com http://time-managementor.blogspot.com/ Time Management Tips, Tricks & Suggestions http://training-and-trainers.blogspot.com/ International Trainers & their Sharing http://nlp-sharing.blogspot.com/ NLP stuff and video http://seeandgetinspired.blogspot.com/ Inspirational & Motivational Posters http://bust-the-stress.blogspot.com/ Bust the Stress - Stress Busters http://business-training-online.blogspot.com/ Business Training Online http://quotes-for-the-day.blogspot.com/ Quotes for the Day http://communication-skills-material.blogspot.com/ Communication Skills Resources
- 16. www.ShabbarSuterwala.com Buy this and many more such Inspirational and Motivational PPT on various Soft Skills Topics Email to: shabbarsuterwala@hotmail.com