Requested by IR Dept Management to enhance tracking and coordination of technical support activities. IR Management defined the KPI with varied and ‘Alerts’ and ‘Need to Review’ items such as: Alert example- a project that stays in User test status for > 10 days or Need to Review example - projects due with a week. Initial Design requirements: a mixture of text Alerts and graphical data visualizations with some detail data views.
Our management’s feedback requested different data visualizations and decided each visualization should include drill down capability to enhance the dashboard with detail data availability in conjunction with the high level at a glance functionality. Also, at this time SAS released the Dashboard tool which worked with the SSL protocol required by the university’s security policy for web/portal development.