Competencies are characteristics of employees that lead to effective job performance. They include skills, abilities, knowledge, and behaviors. Competencies help employees deliver better to customers by addressing their needs and skills gaps. They also help organizations achieve high performance by setting expectations for career progression and increased productivity. Developing competency models involves determining the qualities needed for superior performance in functions, leadership, jobs, roles, and organizational culture. It requires collecting data through methods like behavioral interviews, expert panels, surveys, and job analysis.

3. Competency Behaviour Knowledge Skills Attitude Values & Motives

4. Competency Modeling Competency models consists of qualities required for superior performance with respect to: Functional requirements Leadership Attributes Job specific requirements Role attributes The Organization's Culture & Value

5. Competency Based Management

6. Step 1 : Competency Profile What capabilities currently exist within the organization?

8. Step 2 : Competency Review What are the gaps between organizational needs and people capabilities?

9. The competency review process links current capabilities to the organizational needs Competency Model Review Competency Profile Development Plans Implementation

10. Step 3 : Development Plans Create Plans for shoring any identified gaps

11. Developing Competency Model

13. Select the optimal approach Generic model Adapted Generic Model Survey Driven Expert Panel Behavioral Event Interviews Most Rigorous Least Rigorous Considerations: * Practicality * Fairness * Speed * Validity