10 Tips for Great Teams CSUN Conference 2024

10 Tips for
Great Teams
Nate Evans | Sam Karell | Shane Paciello

Speakers
Copyright © Level Access. All Rights Reserved. | Confidential 2
Nate Evans
Manager, Accessibility
Services Delivery
Sam Karell
Manager,
Accessibility Services
Delivery
Shane Paciello
Manager, Accessibility
Services Delivery

Agenda
• The future of accessibility is agile
• 10 tips for great teams
• Q&A

The future is agile
4
Copyright © Level Access. All Rights Reserved. | Confidential

Great teams
Key result: High-quality, ongoing delivery
What agile looks like for our teams:
• Tackling bite-sized chunks in short sprints
• Continual iteration based on user feedback
• Shift left: A11y is incorporated into each step of the
digital experience life cycle, beginning with ideation
and design.
• Cost-effective: We avoid remediating errors after
products are live, and instead catch issues early, when
it's cheapest.
• We reduce reliance on one-off audits, and the
overwhelming backlog of issues that teams don’t have
time for.
• Moves teams from reactive, to proactive

1. Great teams have a clear identity

Great teams x great identities
1
Mickey Mouse /
Disney
2
Los Angeles
Dodgers
3
Gwen Stefani /
No Doubt
4
Vans
5
Steve Jobs / Apple

Team identity: Mercury
• Brand: Planet Mercury, pilot pod, pioneers, explorers
• Cultural: Shared values
o Fail faster, and learn from those experiences.
o Do your best to give the benefit of the doubt.
• Social: First meet-up in person, ongoing communications on slack, team dailies

2. Promote clear communication
Team dailies
• Evolving: 60 mins, 30 mins, now 15 mins
• Agile: "What I'm working on today, any blockers I have,
and what I am looking for next"
Defining clear roles / responsibilities
• Owner
• Taking on tasks
"Communicate early and often"

3. Focus on outcomes
Question: How many of you would say that you work with
colleagues that are best-in-class at their skill, but
sometimes, when it comes to conflict or unknown
situations, it's hard?

"What you
focus on
is what you
become ❤️"
Mel Robbins on TikTok

Try this Acknowledge nervousness or fear about how to respond.
Understand: "What makes this hard or frustrating?"
• Is this a problem to solve?
• There is a cause that needs a one-time fix.
• Or is it a tension to manage?
• Always present and will need ongoing
management or development
Give space: "Let’s talk about how you would respond to that."

4. Build a feedback culture
- Feedback culture is about coaching, continuous improvement, and growth
- Agile teams benefit from feedback:
o Promotes engagement & buy-in
o Learning and agility
o Alignment with org, team, and individual goals

4. Build a feedback culture
Ways to grow your team's feedback culture:
• Regular 1:1's
• Daily team stand-ups
• Weekly team meetings
• Performance reviews
• Retrospectives

5. Support the individual
to grow the team
• The Performance Equation
• Strategies for helping individuals become top team performers
o Establish team values and goals and encourage individuals to
identify their own values to support their work.
o Provide opportunities for individuals to build on their inherent
talents and strengths (and to bring them back to the team).
o Identify areas of needed growth.
o Support self-management (effective agile teams aren't
micromanaged).

6. Constructive conflict
is a gift
• The Lencioni Model: Functions of highly effective teams
• Risks of not having productive conflict:
o Unresolved issues, lack of cohesion, reactivity
• Benefits of productive conflict for agile teams:
o Promotes solutions, creativity, and innovation
“When there is trust, conflict becomes nothing but the pursuit of truth, an
attempt to find the best possible answer.” – Patrick Lencioni

7. Team-centered change
management
• Change is a constant (organization, operations, or process).
o Agile teams are proactive, not reactive.
• How to create team-centered change:
o Explain they "why", not just the "what."
o Send consistent communication that aligns with the change
(and reiterates the "why").
o Emphasize the positive
o … but still make space for the emotions/reactions.
o Lead by example .
*Tip: Document your changes in a repository.

8: Build trust
Easy to say / easy to think / hard to do
• Starts with you – transparency
• Foster open communication.
• Encourage collaboration.
• Show appreciation.

9. Value each voice
We say we do......but do we?!?!
• The sound of silence = death of a team
• Voice is more than just talking about concerns
• When an environment is created where voices are heard:
o Unlocks diversity of thought
o Drives innovation
o Creates a sense of value

10. Team mindset vs. I mindset
Team mindset vs. I
• Team members work towards achieving set goals together as opposed to individual interests
Why
If done
 One team, one goal – better problem solving
 Creates efficiency / boosts productivity
 Creates a positive environment / happier employees /
enhanced personal growth / lowers burnout
If not
 Creates a silo mentality
 Negative affect
 Blame culture
How
• Clear goals
• Set the example
• Focus on fun
• Avoid micromanagement
• Celebrate success together

10 tips for great teams
1. A clear identity
2. Promote clear communication.
3. Focus on outcomes.
4.Build a feedback culture.
5. Support the individual to grow the team.
6. Constructive conflict is a gift.
7. Team-centered change management
8. Build trust.
9. Value each voice.
10. Team mindset vs I mindset

Q&A

We're Hiring
We're building more than a team. Everyone is welcome!
Come chat with us at Booth 609 for more details!

10 Tips for Great Teams CSUN Conference 2024

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