Flexible Workflow is the solution for the management of processes that includes a mix of structured and unstructured interactions It represents a new software category for Dynamic Case Management

1. Business Process
Management and Flexible
Workflow
Jose A. Briones, Ph.D.
C-Level Advisors

2. OrderItem
ItemItem
Furniture Distribution + Other Functions

3. Business Process Software
Classification
Andrew McAffe, MIT

4. Unmet Need: A Bridge Between Structured
and Unstructured Interactions
Andrew McAffe, MIT

5. ERP / MRP Rigid Workflow
Flexible Workflow
Task Management
Collaboration
Project Management
ECM/DM
SAP
BaseCamp
MS Project
SharePoint
EasyCollaborator
K2 Black Pearl
BPM-Business Process MGMT
At Task
AgilePoint
Huddle
Yammer
Sales Force Chatter
Fishbowl
SAGE
NetSuite
Stone Edge
Documentum
Project Planning
Workflow Management
Socialware
Enterprise IT
Primavera
MS Dynamics

6. 1. Linear Rigid Workflow
2. Non-Linear Rigid Workflow
3. Flexible Workflow
Types of Tracking
Solutions

7. 1 2 3 4 5 6
Item
Linear Rigid Workflow
Cookie
Cutter
Examples:
• Typical Order Tracking
• Sales Pipeline
Does not work for complex processes

8. 1 2 3 4 8 11
Non-linear Rigid Workflow Cookie
Cutter
5 6 7
9 10
Item
12
Examples:
• ERPs
• Typical Workflow Products
Business operations are forced to follow fixed routes

9. Just Imagine

10. Workflow Solutions
Rigid Structure
Chaos Flexible Workflow

11. 2
3
1
4
D
E
F
Σ
Ω
Δ
Q
F5
F2
Flexible Workflow Route 1
Item

12. 2
3
1
4
D
E
F
Σ
Ω
Δ
Q
F5
F2
Item
Flexible Workflow Route 2

17. Summary
 Flexible Workflow is the solution for the management of processes
that includes a mix of structured and unstructured interactions
 A new software category of Dynamic Case Management
