3. What is Change Management!
What is Change Management!
CHANGE MANAGEMENT for INDIAN COURTS
CHANGE MANAGEMENT for INDIAN COURTS
1.
1. Change Management
Change Management is a planned and strategic facilitation
is a planned and strategic facilitation
exercise meant for the inside and outside people to help
exercise meant for the inside and outside people to help
themselves acquaint,
themselves acquaint, acclimatize
acclimatize, attune, adapt and become apt
, attune, adapt and become apt
at a set of new and improved methods and modes of work
at a set of new and improved methods and modes of work
introduced in the institution.
introduced in the institution.
With respect to the ongoing eCourts project, this change for
With respect to the ongoing eCourts project, this change for
courts means the ‘shift from the manual to the electronic
courts means the ‘shift from the manual to the electronic
mode’ i.e, ‘technology adoption’.
mode’ i.e, ‘technology adoption’.
2.
2.What is not Change Management!
What is not Change Management!
4. What is Change Management!
What is Change Management!
CHANGE MANAGEMENT for INDIAN COURTS
CHANGE MANAGEMENT for INDIAN COURTS
1.
1.Change Management is all about :
Change Management is all about :
1.
1. Management of Change
Management of Change
2.
2. Changing to Learn
Changing to Learn
3.
3. Learning to Change
Learning to Change
4.
4. Learning to Unlearn
Learning to Unlearn
5.
5. Adopting the Technology
Adopting the Technology
5. Why Change Management!
Why Change Management!
CHANGE MANAGEMENT for INDIAN COURTS
CHANGE MANAGEMENT for INDIAN COURTS
1.
1.Need & Importance of CM
Need & Importance of CM
1.
1. Optimize the use of ICT
Optimize the use of ICT
2.
2. Fructify
Fructify the investment
the investment
3.
3. Optimize the manpower output
Optimize the manpower output
4.
4. Improve efficiency & accuracy
Improve efficiency & accuracy
5.
5. Increase transparency
Increase transparency
6.
6. Enhance accountability
Enhance accountability
7.
7. Instant statistics
Instant statistics
8.
8. Improve services delivery
Improve services delivery
2.
2.What if no change management.....!
What if no change management.....!
6. Why Change Management?
Why Change Management?
CHANGE MANAGEMENT for INDIAN COURTS
CHANGE MANAGEMENT for INDIAN COURTS
1.
1.Resistance to CM
Resistance to CM
1.
1. Resistance to Learning
Resistance to Learning
2.
2. Resistance to Unlearning
Resistance to Unlearning
3.
3. Resistance to transparency
Resistance to transparency
4.
4. Resistance to accountability
Resistance to accountability
5.
5. Interest in existing practices
Interest in existing practices
6.
6. Perceived Fears of
Perceived Fears of
1.
1. Uncertainty
Uncertainty
2.
2. Loss
Loss
3.
3. Label of incompetence
Label of incompetence
4.
4. Being left out etc.
Being left out etc.
7.
7. Technology Phobia
Technology Phobia
7. The Psychology of Resistance!
The Psychology of Resistance!
CHANGE MANAGEMENT for INDIAN COURTS
CHANGE MANAGEMENT for INDIAN COURTS
1.
1.The two anxieties:
The two anxieties:
1.
1. Survival Anxiety
Survival Anxiety
2.
2. Learning Anxiety
Learning Anxiety
2.
2.The correlation:
The correlation:
1.
1. Resistance = Learning Anxiety – Survival Anxiety
Resistance = Learning Anxiety – Survival Anxiety
2.
2. Resistance is directly proportionate to Learning Anxiety
Resistance is directly proportionate to Learning Anxiety
3.
3. Resistance is indirectly proportionate to Survival Anxiety
Resistance is indirectly proportionate to Survival Anxiety
3.
3.To handle resistance:
To handle resistance:
1.
1. Enhance Survival Anxiety
Enhance Survival Anxiety
2.
2. Reduce Learning Anxiety
Reduce Learning Anxiety
8. It's People Management!
It's People Management!
CHANGE MANAGEMENT for INDIAN COURTS
CHANGE MANAGEMENT for INDIAN COURTS
1.
1.Three kinds of persons
Three kinds of persons
1.
1. Those who let it happen
Those who let it happen
2.
2. Those who make it happen
Those who make it happen
3.
3. Those who wonder what
Those who wonder what
happened
happened
2.
2.The optimist pessimist
The optimist pessimist divide
divide
1.
1. Career Critics
Career Critics
2.
2. Indifference Experts
Indifference Experts
3.
3. What is in it for me!
What is in it for me!
9. The Who of Change Management!
The Who of Change Management!
CHANGE MANAGEMENT for INDIAN COURTS
CHANGE MANAGEMENT for INDIAN COURTS
1.
1.The stakeholders
The stakeholders
1.
1. Ministerial & Other Staff
Ministerial & Other Staff
2.
2. Litigants
Litigants
3.
3. Advocates
Advocates
4.
4. Judicial Officers
Judicial Officers
5.
5. Public at large
Public at large
10. Change Management, When!
Change Management, When!
CHANGE MANAGEMENT for INDIAN COURTS
CHANGE MANAGEMENT for INDIAN COURTS
1.
1.It is already due.
It is already due.
2.
2.CM should ideally start
CM should ideally start
alongwith infrastructure
alongwith infrastructure
installation itself.
installation itself.
3.
3.It should start at the
It should start at the
earliest.
earliest.
4.
4.It is an ongoing process.
It is an ongoing process.
11. Where to do Change Management
Where to do Change Management!
CHANGE MANAGEMENT for INDIAN COURTS
CHANGE MANAGEMENT for INDIAN COURTS
1.
1.All the stakeholders
All the stakeholders
2.
2.Systems
Systems
3.
3.Processes
Processes
4.
4.Services
Services
5.
5.It's all in the mind!
It's all in the mind!
12. The HOW of Change Management!
The HOW of Change Management!
CHANGE MANAGEMENT for INDIAN COURTS
CHANGE MANAGEMENT for INDIAN COURTS
1.
1.Recognizing the need of CM
Recognizing the need of CM
2.
2.Getting Prepared for CM
Getting Prepared for CM
3.
3.Plan & strategy for CM
Plan & strategy for CM
4.
4.Implementing CM
Implementing CM
5.
5.Institutionalising CM
Institutionalising CM
13. Recognizing the need of CM!
Recognizing the need of CM!
CHANGE MANAGEMENT for INDIAN COURTS
CHANGE MANAGEMENT for INDIAN COURTS
1.
1.Sensitization of the stakeholders
Sensitization of the stakeholders
2.
2.Explaining the benefits of CM
Explaining the benefits of CM
3.
3.Adverse effects of redundancy
Adverse effects of redundancy
4.
4.Personal Recognition to the staff
Personal Recognition to the staff
5.
5.Survival of the fittest
Survival of the fittest
14. Getting Prepared for CM
Getting Prepared for CM
CHANGE MANAGEMENT for INDIAN COURTS
CHANGE MANAGEMENT for INDIAN COURTS
1.
1.Identifying CM Players
Identifying CM Players
1.
1. CM Leaders
CM Leaders
2.
2. CM Managers
CM Managers
3.
3. CM Supervisors
CM Supervisors
4.
4. Trainers & Coaches
Trainers & Coaches
2.
2.Resources Allocation
Resources Allocation
1.
1. Human Resources
Human Resources
2.
2. Infrastructure Resources
Infrastructure Resources
3.
3.Content Development
Content Development
1.
1. Training/Awareness Tutorial
Training/Awareness Tutorial
Material Development
Material Development
15. Plan & Strategy for CM
Plan & Strategy for CM
CHANGE MANAGEMENT for INDIAN COURTS
CHANGE MANAGEMENT for INDIAN COURTS
1.
1.Documentation & approval of CM
Documentation & approval of CM
Plan & Strategy
Plan & Strategy
1.
1. Centrally provided plan
Centrally provided plan
2.
2. Local modifications by HCs
Local modifications by HCs
2.
2.Leadership by Hon. High Courts
Leadership by Hon. High Courts
3.
3.Resolutions of hindrances &
Resolutions of hindrances &
resistance factors to be addressed
resistance factors to be addressed
in plan & strategy
in plan & strategy
4.
4.Training of Trainers Programme
Training of Trainers Programme
5.
5.Identifying Changes
Identifying Changes
1.
1. Instant Roll Out
Instant Roll Out
2.
2. Rollout after Rule making
Rollout after Rule making
16. Implementation of CM Plan & Strategy!
Implementation of CM Plan & Strategy!
CHANGE MANAGEMENT for INDIAN COURTS
CHANGE MANAGEMENT for INDIAN COURTS
1.
1.Implementation as per approval
Implementation as per approval
2.
2.Communication Programmes
Communication Programmes
3.
3.Training/Awareness/Coaching Programmes
Training/Awareness/Coaching Programmes
4.
4.Interactive Sessions, User Guides, Help Manuals
Interactive Sessions, User Guides, Help Manuals
5.
5.Instant Support to stakeholders
Instant Support to stakeholders
6.
6.Software Customization Issues
Software Customization Issues
7.
7.Effective handling of resistance
Effective handling of resistance
8.
8.Periodic Monitoring
Periodic Monitoring
17. Institutionalising CM
Institutionalising CM
CHANGE MANAGEMENT for INDIAN COURTS
CHANGE MANAGEMENT for INDIAN COURTS
1.
1.Sustenance
Sustenance of the CM initiatives
of the CM initiatives
2.
2.Making the new work environment permanent
Making the new work environment permanent
3.
3.Disincentivizing redundant practices
Disincentivizing redundant practices
4.
4.Incentivizing improved practices
Incentivizing improved practices
5.
5.Enforcing CM through orders/rules/circulars etc.
Enforcing CM through orders/rules/circulars etc.
6.
6.Periodic monitoring of processes
Periodic monitoring of processes
7.
7.Making it a parameter of performance index (ACR etc.)
Making it a parameter of performance index (ACR etc.)
