The slides I used for the event " Human Capital and the Challenge of Involving New Young Professionals in Hospitality" held in Venice on 13th April 2024.

1. How
will change the
relationship with
Massimo Canducci – massimocanducci.eu

2. How
will change the
relationship with
Massimo Canducci – massimocanducci.eu
Yes, I know …
Good start!

3. Lessons learnt - 1
Never trust AI
AI is a tool, and
often makes
mistakes.
Checking
everything it does
is your job.
massimocanducci.eu

4. Can we use
technology
in recruiting
and hiring ?
massimocanducci.eu

5. • Applicant Tracking
Systems
• Assessment Platforms
• Video Interviews
• Job Boards and Social
Media
• Recruitment Chatbots
• Mobile Recruiting
• …
• …
• Artificial Intelligence tools
massimocanducci.eu

6. Search through the CVs we have in archive and choose the best candidate for the
position of Sales Director for the North-West area
HR
this is a simulation massimocanducci.eu

7. The best candidate is Ivan O'Brien – file 2836136
Search through the CVs we have in archive and choose the best candidate for the
position of Sales Director for the North-West area
AI
HR
this is a simulation massimocanducci.eu

8. The best candidate is Ivan O'Brien – file 2836136
Search through the CVs we have in archive and choose the best candidate for the
position of Sales Director for the North-West area
Why do you prefer Ivan O'Brien to other candidates?
AI
HR
HR
this is a simulation massimocanducci.eu

9. The best candidate is Ivan O'Brien – file 2836136
Search through the CVs we have in archive and choose the best candidate for the
position of Sales Director for the North-West area
Why do you prefer Ivan O'Brien to other candidates?
Ivan O'Brien is the best candidate for that position because:
- he has the appropriate skills
AI
AI
HR
HR
this is a simulation massimocanducci.eu

10. The best candidate is Ivan O'Brien – file 2836136
Search through the CVs we have in archive and choose the best candidate for the
position of Sales Director for the North-West area
Why do you prefer Ivan O'Brien to other candidates?
Ivan O'Brien is the best candidate for that position because:
- he has the appropriate skills
- he is a white person
AI
AI
HR
HR
this is a simulation massimocanducci.eu

11. The best candidate is Ivan O'Brien – file 2836136
Search through the CVs we have in archive and choose the best candidate for the
position of Sales Director for the North-West area
Why do you prefer Ivan O'Brien to other candidates?
Ivan O'Brien is the best candidate for that position because:
- he has the appropriate skills
- he is a white person
- he is male
AI
AI
HR
HR
this is a simulation massimocanducci.eu

12. The best candidate is Ivan O'Brien – file 2836136
Search through the CVs we have in archive and choose the best candidate for the
position of Sales Director for the North-West area
Why do you prefer Ivan O'Brien to other candidates?
Ivan O'Brien is the best candidate for that position because:
- he has the appropriate skills
- he is a white person
- he is male
- he has no family and does not want to have children
AI
AI
HR
HR
this is a simulation massimocanducci.eu

13. The best candidate is Ivan O'Brien – file 2836136
Search through the CVs we have in archive and choose the best candidate for the
position of Sales Director for the North-West area
Why do you prefer Ivan O'Brien to other candidates?
Ivan O'Brien is the best candidate for that position because:
- he has the appropriate skills
- he is a white person
- he is male
- he has no family and does not want to have children
- he is healthy
AI
AI
HR
HR
this is a simulation massimocanducci.eu

14. The best candidate is Ivan O'Brien – file 2836136
Search through the CVs we have in archive and choose the best candidate for the
position of Sales Director for the North-West area
Why do you prefer Ivan O'Brien to other candidates?
Ivan O'Brien is the best candidate for that position because:
- he has the appropriate skills
- he is a white person
- he is male
- he has no family and does not want to have children
- he is healthy
- he has political ideas compatible with those of our management
AI
AI
HR
HR
this is a simulation massimocanducci.eu

15. The best candidate is Ivan O'Brien – file 2836136
Search through the CVs we have in archive and choose the best candidate for the
position of Sales Director for the North-West area
Why do you prefer Ivan O'Brien to other candidates?
Ivan O'Brien is the best candidate for that position because:
- he has the appropriate skills
- he is a white person
- he is male
- he has no family and does not want to have children
- he is healthy
- he has political ideas compatible with those of our management
- he lives close to our head office
AI
AI
HR
HR
this is a simulation massimocanducci.eu

16. massimocanducci.eu

17. Unfortunately
sometimes …
massimocanducci.eu

18. Where did you find this information?
HR
this is a simulation massimocanducci.eu

19. In the company archive
Where did you find this information?
AI
HR
this is a simulation massimocanducci.eu

20. In the company archive
Where did you find this information?
Do you know that it is illegal to hold and use it for recruitment purposes?
AI
HR
HR
this is a simulation massimocanducci.eu

21. In the company archive
Where did you find this information?
Do you know that it is illegal to hold and use it for recruitment purposes?
No
My behaviour is based on the behaviour of HR people over the last ten years.
I am sorry if I have done anything to upset you.
AI
AI
HR
HR
this is a simulation massimocanducci.eu

22. In the company archive
Where did you find this information?
Do you know that it is illegal to hold and use it for recruitment purposes?
No
My behaviour is based on the behaviour of HR people over the last ten years.
I am sorry if I have done anything to upset you.
AI
AI
HR
HR
Why do you think that being male and white should be considered a positive
characteristic for the position of director?
HR
this is a simulation massimocanducci.eu

23. In the company archive
Where did you find this information?
Do you know that it is illegal to hold and use it for recruitment purposes?
No
My behaviour is based on the behaviour of HR people over the last ten years.
I am sorry if I have done anything to upset you.
this is a simulation
AI
AI
HR
HR
In the company 97% of the people are male, 100% of the directors are male.
98.4% are white people, 100% of the directors are white people.
Why do you think that being male and white should be considered a positive
characteristic for the position of director?
AI
HR
this is a simulation
massimocanducci.eu

24. Lessons learnt - 2
AI learns
from you
If it is racist,
misogynous,
illegal, the
problem is inside
your data.
massimocanducci.eu

25. Can we use
technology
in people
management ?
massimocanducci.eu

26. • Performance
Management
• Employee Engagement
• Learning Management
Systems (LMS)
• Collaboration and
Communication Tools
• Workforce Analytics
• Digital Onboarding
• Wellness Apps
• Time Management and
Scheduling Tools
massimocanducci.eu

27. E I need a day off on 5th October, write a detailed email to my boss justifying
and convincing her
massimocanducci.eu

28. E
AI
I need a day off on 5th October, write a detailed email to my boss justifying
and convincing her
Subject: Request for Day Off on October 5th
Dear [Boss’s Name],
I hope this message finds you well. I am writing to request a day off on Wednesday, October 5th, due to personal reasons that require
my attention.
Over the past [duration you've been working], I have been dedicated to ensuring my responsibilities are met with diligence and have
consistently ensured my tasks are up to date. I have arranged my current projects to be at a good stopping point by the end of October
4th and have outlined a plan to ensure continuity in my absence:
I have briefed [Colleague’s Name], who has kindly agreed to be the point of contact for any immediate queries related to my work.
All ongoing tasks will be updated in our project management system, with notes and instructions for clarity.
I have rescheduled my meetings for the week to ensure this day off will not disrupt our workflow or any project timelines.
I believe this day off will allow me to handle my personal affairs effectively, enabling me to return to work focused and ready to continue
contributing to our team's goals. If necessary, I am more than willing to put in extra hours before and after October 5th to ensure all my
duties are up to par and to mitigate the impact of my absence.
I understand the importance of planning for team absences and am therefore communicating this request well in advance to ensure a
smooth transition. Please let me know if there is any additional information you need or if there are any concerns about my day off.
Thank you for considering my request. I look forward to your approval and will do everything I can to ensure my absence is as
seamless as possible.
Best regards,
[Your Name]
[Your Position]
massimocanducci.eu

29. Subject: Request for Day Off on October 5th
Dear Carol,
I hope this message finds you well. I am writing to request a day off on
Wednesday, October 5th, due to personal reasons that require my
attention.
Over the past [duration you've been working], I have been dedicated
to ensuring my responsibilities are met with diligence and have
consistently ensured my tasks are up to date. I have arranged my
current projects to be at a good stopping point by the end of October
4th and have outlined a plan to ensure continuity in my absence:
I have briefed [Colleague’s Name], who has kindly agreed to be the
point of contact for any immediate queries related to my work.
All ongoing tasks will be updated in our project management system,
with notes and instructions for clarity.
I have rescheduled my meetings for the week to ensure this day off
will not disrupt our workflow or any project timelines.
I believe this day off will allow me to handle my personal affairs
effectively, enabling me to return to work focused and ready to
continue contributing to our team's goals. If necessary, I am more
than willing to put in extra hours before and after October 5th to
massimocanducci.eu

30. Subject: Request for Day Off on October 5th
Dear Carol,
I hope this message finds you well. I am writing to request a day off on
Wednesday, October 5th, due to personal reasons that require my
attention.
Over the past [duration you've been working], I have been dedicated
to ensuring my responsibilities are met with diligence and have
consistently ensured my tasks are up to date. I have arranged my
current projects to be at a good stopping point by the end of October
4th and have outlined a plan to ensure continuity in my absence:
I have briefed [Colleague’s Name], who has kindly agreed to be the
point of contact for any immediate queries related to my work.
All ongoing tasks will be updated in our project management system,
with notes and instructions for clarity.
I have rescheduled my meetings for the week to ensure this day off
will not disrupt our workflow or any project timelines.
I believe this day off will allow me to handle my personal affairs
effectively, enabling me to return to work focused and ready to
continue contributing to our team's goals. If necessary, I am more
than willing to put in extra hours before and after October 5th to
What is that incredibly long-winded and boring e-mail about?
Mark needs a day off on 5th October for family reasons.
According to the calendar of ongoing activities would not be a
problem.
May I authorise?
Ok
Done
massimocanducci.eu

31. AI
I need a day off on
5th October
AI
Mark needs a day off on
5th October
massimocanducci.eu

32. This is insane …
massimocanducci.eu

33. Which
other options
do we have?
massimocanducci.eu

34. Personal relationships
People Management
Platforms - IIS
massimocanducci.eu

35. Lessons learnt - 3
Technologies
are just
enablers.
The right process
depends on
people.
massimocanducci.eu

36. How should we notuse
technology
in people
management ?
massimocanducci.eu

37. From face 2 face to VR 2 VR …
massimocanducci.eu

38. Holographic boss
massimocanducci.eu

39. Virtual HR massimocanducci.eu

40. AI-based performance monitoring
massimocanducci.eu

41. Lessons learnt - 4
There are
plenty of ways
to damage the
company using
technology
massimocanducci.eu

42. Organizational
efficiency
Human
relationships
massimocanducci.eu

43. Organizational
efficiency
Human
relationships
Tech-Intensive,
Low-Touch
Organization.
Add People!
massimocanducci.eu

44. Organizational
efficiency
Human
relationships
Tech-Intensive,
Low-Touch
Organization.
Add People!
People-Centric,
Traditional
Organization.
Add Tech!
massimocanducci.eu

45. Organizational
efficiency
Human
relationships
Tech-Intensive,
Low-Touch
Organization.
Add People!
People-Centric,
Traditional
Organization.
Add Tech!
Is this an
Organization?
Change the CEO!
massimocanducci.eu

46. Organizational
efficiency
Human
relationships
Tech-Intensive,
Low-Touch
Organization.
Add People!
Tech-Enabled,
People-First
Organization.
The Role Model
People-Centric,
Traditional
Organization.
Add Tech!
Is this an
Organization?
Change the CEO!
massimocanducci.eu

47. Lessons learnt - 5
Work to
become
a role model.
People are not
enough.
Tech are not
enough.
massimocanducci.eu

48. Key Messages
1
Never trust AI
AI is a tool, and often makes mistakes.
Checking everything it does is your job.
2 AI learns from you
If it is racist, misogynous, illegal, the
problem is in your data.
3
Technologies are just enablers.
The right process depends on people.
4 There are plenty of ways
to damage the company using technology
5
Work to become a role model
People are not enough.
Tech are not enough.
massimocanducci.eu

49. Thank You!
massimocanducci.eu
For information, events, contacts and download these slides 👇
massimocanducci.eu
My latest book
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