Negotiation skills

1. Introduction to the 26/11
Attack Negotiation Case
Study
The 26/11 attack in Mumbai was a horrific event that required intense negotiation.

2. Key Players Involved in the Negotiation
Process
Indian Government
Representatives addressing national security
concerns.
Terrorists
Carried out the attacks and presented their demands.

3. Interests of the Terrorists and the Indian
Government
Terrorists
Seeking the release of imprisoned
militants.
2 Indian Government
Protecting the safety and security of
citizens.

4. Strategies Used by the Terrorists During the
Negotiation
Threats
Used the threat of violence and harm to gain
leverage.
Media Manipulation
Employed media to communicate their demands to
the world.

5. Strategies Used by the Indian Government
During the Negotiation
Diplomacy
Engaged in diplomatic negotiations to defuse
the situation.
2
Intelligence Gathering
Utilized intelligence services to gather
information on the terrorists.

6. Challenges Faced During the Negotiation
Process
Time Sensitivity
The urgency of the situation required quick
decision-making.
Communication Barriers
Language and cultural differences presented
challenges in negotiation.

7. Outcome of the Negotiation and Its Impact
Resolution Achieved
A resolution was reached, but with
significant losses.
2 National Unity
The negotiation process united the country
in grief and determination.

8. Lessons Learned from the Negotiation
Process
Importance of Preparedness
Preparedness for crises is crucial for effective negotiations.
Adaptability
Adapting to diverse negotiation strategies is essential.
Transparency
Transparent communication can contribute to successful outcomes.

9. NAME - KRITI SINGH
SECTION & GROUP - TPP-614-
B
UID - 22BCS11537
CASE
STUDY
B
Y