2. SOLVING PROBLEMS AND DECISION
MAKING
• Problem solving is the communication that analyzes the problem in
detail before decision making.
• Decision making is the communication that results in a choice.
3. WHAT ARE DECISION-MAKING SKILLS?
• Task Skills
- Problem recognition and framing, inference drawing, idea generation,
argument
• Relational Skills
- - Leadership, climate building, conflict management
• Procedural Skills
- - Planning, Process enactment
4. DECISION-MAKING PROCESS
Decision- act of making a choice or coming to a solution
Risk- element of danger
Precaution- action taken to prevent or decrease the element of risk in an
event
Consequence- result of an action
6. STEP 1
Identify the issues
Be clear about what the problem is.
Perception is a key factor- everyone has their own opinion.
7. STEP 2
Understand everyone’s interest
Critical step- time for listening – omit personalities
Interests are the needs that you want satisfied by any given solution.
Best solution is one that satisfies everyone’s interest.
9. STEP 4
Evaluate the options
What are the pro’s and con’s?
Select an option or options.
Is there an option or a variety of options that can be used together to get a
solution.
10. STEP 6
Document the agreement(s)
Don’t relay on your memory
Putting it on paper allows a more detailed thought process.
11. STEP 7
Agree on contingencies, monitoring, and
evaluation.
Change occurs, be prepared
Create chances to monitor compliance and follow up
You may have to do one step more than once.
Always use a disciplined problem solving process
12. BLOCKS TO PROBLEM-SOLVING
Fear of failure
Tunnel vision
Over seriousness
Over certainty
Binding customs
Fear of the unknown
Command Pressure