UX Empathy Mapping Workshop

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Binnie Poonian

Topics and questions to cover during empathy mapping workshop.

Design

WHAT ARE THEY INFLUENCED BY?
INFLUENCES
WHAT ARE THEY TRYING TO ACHIEVE?
GOALS
WHAT ARE THEY HOPING TO OVERCOME
AND WHY?
CHANGE
ARE THEY STRUGGLING?
PAIN POINTS
WHAT MATTERS TO THEM?
PRIORITIES
HOW WOULD THEY DESCRIBE THEIR
EXPERIENCE?
EXPERIENCE
HOW ARE THEY FEELING?
EMOTIONS
WHAT TASKS ARE THEY TRYING TO
COMPLETE?
TASKS
DO THEY HAVE ANY QUESTIONS?
QUESTIONS
UX EMPATHY MAPPING
© 2020 Binnie Poonian. All rights reserved.

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UX Empathy Mapping Workshop

1. WHAT ARE THEY INFLUENCED BY? INFLUENCES WHAT ARE THEY TRYING TO ACHIEVE? GOALS WHAT ARE THEY HOPING TO OVERCOME AND WHY? CHANGE ARE THEY STRUGGLING? PAIN POINTS WHAT MATTERS TO THEM? PRIORITIES HOW WOULD THEY DESCRIBE THEIR EXPERIENCE? EXPERIENCE HOW ARE THEY FEELING? EMOTIONS WHAT TASKS ARE THEY TRYING TO COMPLETE? TASKS DO THEY HAVE ANY QUESTIONS? QUESTIONS UX EMPATHY MAPPING © 2020 Binnie Poonian. All rights reserved.