How to promote university and business cooperation, so that the students have better chances to get employed? Have a look at a presentation from the Workshop in Athens which was organised within the TRIGGER project (project number: 2617309-EPP-1-2020-1-SK-EPPKA2-CBHE-JP). The aim of the project is to improve conditions at universities in Central Asia and to educate students in an innovative way so that they acquire the skills needed for today's job market. In this presentation IDEC will take you through the process of strategy preparation for an effective graduate employability enhancement scheme and much more.

1. Training in the area of graduate’s
employability promotion and HEIs–
company’s cooperation creation
June 19th-30th, Athens, Greece
Organised by IDEC SA

2. • Methodology of the effective graduate employability enhancement scheme preparation
• Resources, Infrastructure, Evaluation and Monitoring
• Results and Milestones
• List of actions
• Timeline and responsibilities
• Stakeholders
• Internal and external resources to implement careers, employability and enterprise services in the HEI
• Tools for assessing the progress and ensure the expected Results
• Services offered by HEI to provide support services for staff and students, and also other stakeholders
• Activities that HEI will hold to involve current stakeholders and attract new ones
• Services and Communication plan
Overview of WP3: Establishment/Enhancement of the Careers,
Employability and Enterprise Services (CEES)

3. Methodology of the effective graduate
employability enhancement scheme
preparation
•career orientation evaluations for students and
graduates;
•professional portfolio for students with a listing
of their skills
•preparation for employability based on real-life
scenarios;
•a skill-based job placement;
•the internship during the study
•the market study in which the current trends
maintaining a close relationship with graduates
for their support in professional development
and receiving ongoing feedback enables to guide
continuous improvement efforts.
CEES services will include:

4. It all starts with a strategy...
•Resource planning vs. resource management
•Resource management - the overall idea of making informed decisions about
where to place resources in order for your initiative to run efficiently. RM is
usually done by people with training who have the expertise and background to
make these kinds of judgments calls on behalf of a business or an initiative.
•or it can be done by top management to decide how to best utilize the resource
•they should decide what additional resources might be needed (e.g. more career
counselors?), and determine where resources are being wasted (too long opening
hours?)
•Resource planning is a particular strategy that can make resource management
more effective.
•Identifying every resource that will need to be used in order to complete your
initiative
You should have a resource strategy completed before starting any kind of
project/initiative/task

5. •To enhance graduates employability you must have staff who posses the knowledge, skills, and abilities
•Specialised functions: career and employment advising/coaching/counseling, cooperative education, internships,
work-study/on-campus employment, graduate and professional school advising, integration of technologies, etc.
•If you have a Career Centre: students, alumni, faculty, administrators, community members, and employers
•But also interns, assistants, volunteers, support staff, technicians...
Workforce human resources

6. •In the case of Centre: the director, associate directors, and assistant directors
•Selected on the basis of formal education and training, relevant work experience, personal skills and competencies,
relevant professional credentials, and their potential for promoting learning and development in students, applying
effective practices to educational processes.
•If career services are offered by several units, the institution must designate an individual or team that will be
responsible for coordinating the institution’s programs and services, and aligning career services with the mission of
the institution.
•Regular assessments of performance
Management/leadership

7. Expertise
Prerequisities: formal education and training, relevant work experience, and personal skills and
competencies (e.g. mock interviews)
•They should be given access to professional development opportunities, including inservice training
programs and professional conferences/workshops/webinars.
•Ongoing staff training and development to promote knowledge and skill development
•All staff members working in initiatives supporting graduates employability should be trained in legal,
confidential, and ethical issues related to providing career services.

8. Technology
•Good awareness of current trends in technology and their use in practice
•Adequate hardware, software, such as:
1. Career services websites: up-to-date information regarding mission, location, staffing, contact information, programs, and services
available to students and graduates. The website should be integrated within the college/university technological infrastructure and
include links to appropriate sites both within and external to the institution.
2. Internal systems: online opportunity listings and student resume databases.
3. Social media platforms, apps, etc.
4. Appropriate tools to support virtual advising, programming, and recruiting.
Data security and privacy of student records must adhere to the institutional legal and technology privacy policies.

9. •Absence of dedicated and stable public funding for career development support
•Career guidance in education and training is frequently under-funded
•Lack of clarity regarding the administrative responsibility for guidance activities
•“floats” between different stakeholders with different priorities, such as schools, VET institutes or municipal authorities, depending on the whims of
administrative or political reforms – state specific
If you run a career centre you must demonstrate fiscal responsibility consistent with institutional policies and procedures as well as local,
state, and federal regulations.
•Budget strategy: relevant expenditures, current internal resources, unmet needs of the unit and the stakeholders and preparation for potential budget
variations.
•Just a few examples of costs: the payment of wages, the purchase of equipment, or the renting of a workspace, etc.
•Funding strategy: university, sources of funding outside of the institution: special projects, scholarships, national/international funding programmes,
donor funding (NGOs?), sponsorships, foundations, and professional associations, etc.
•Be as specific as possible
Finance

10. Facilities
• Typically located on college campuses
• The most important for career services: Equipment and facilities must be secured to protect the confidentiality and safety of records.
• Usually provided: Internet connection, offices, and access to conference rooms and large-group meeting rooms that have an appropriate
level of technology to support service delivery.
• Facilities must be accessible to persons with disabilities.
• provide office hours at times appropriate for its stakeholders (consultations, mentoring etc.)
• Offices, open-space, co-working, library, internet cafés, laboratories, student waiting area, a career resource center, sufficient storage space
etc.
Source: NACE Professional Standards for College and University Career Services

11. The results (outputs, outcomes)

12. Milestones

13. Results and Milestones

14. Actions

15. Timeline and Responsibilities

16. Stakeholders

17. 1) The Most important Stake holders
Admission groups are on the front-lines of
student enrollment, and since
most higher education websites have the
mandate to solve student
enrollment problems, admission groups are
the key stakeholder group
Since financial aid is often critical in meeting
enrollment goals, we seek
to understand how the institution supports
prospective students and
families through the aid process, what sorts of
aid are available, and the
overall philosophy and approach
In addition to learning about prospective
students, we learn about the
admissions goals and targets, specific
recruiting priorities, and how the
CRM and other recruitment systems might
need to integrate into the
website.

18. Other Stakeholders
President
It’s important to gather from the President
the high-level business and
strategic goals for the website. If a multi-
year strategic plan is in place, we
review this beforehand and follow up with
questions. We also seek to
understand how she or he would like to
be involved in the project and at what
points she or he would like to check-in
The deans
• They are the heads of their own
“business units” and we like to get their
perspective across: brand, market
position, admissions, research, and
academics
• For smaller universities and colleges, we
look to the deans, department heads,
and faculty to help us understand the
academic student experience
Student life stake
During discovery, we frequently speak with all the departments that
touch enrolled student experience —
housing, dining, student services, career services, student groups —
as one large group. These groups provide
critical information about the student experience on campus outside
of the classroom. Some of these groups
have unique content needs or third-party tools that need to be
integrated into the website. We’re also looking
to speak to these groups about the unique traditions on campus as
these can become “choice factors” and
storytelling moments on the website

19. Alumni
Alumni and development groups typically look for
smooth integration or entry points into
their existing community systems, email, and online
donation systems. Typically, alumni
departments want to ensure that they can
effectively communicate their message to their
audience. They are also interested in
understanding how they can leverage the calendar,
student stories, and news stories to engage alumni
and donor audiences.
Information Technology
Our conversations with IT tend to focus on practical
and tactical issues — integration,
hosting, and ongoing support and maintenance.
During discovery we like to engage IT
in conversations to make sure that the launch of the
site goes smoothly and we
follow any internal protocols
Athletic
athletics are an important
stakeholder as we work to integrate
the athletics calendar
with the main calendar, share
content between the sites, and tell
a comprehensive
story about the opportunity that
sports plays in the life of the
school.

20. Several factors can contribute to promoting
the employability of graduates.
Relevant Education and Skills
Aligned curriculum with industry demands
Practical, hands-on experiences
Integration of internships and project-based learning
Career Guidance and Counseling
Explore career paths and industry trends
Informed decisions on professional development
Identify strengths, interests, and goals
Professional Development Opportunities
Develop essential skills: communication, teamwork,
problem-solving
Workshops, seminars, and skill-focused courses.
Industry Connections and Networking
Networking events, career fairs, and alumni networks
Guest lectures, industry partnerships, and internships
Entrepreneurship Support
Foster entrepreneurial mindset
Entrepreneurship courses, mentoring, and funding resources
Digital Literacy and Technological Skills
Integration of technology in curricula
Training on relevant software and tools
Courses on emerging technologies
Continuous Learning and Adaptability
Cultivate a culture of lifelong learning
Access to online resources and learning platforms
Fostering a growth mindset
Alumni Engagement
Mentorship, job shadowing, and industry insights
Networking connections for enhanced employability

21. Career Counseling
One-on-one guidance for students
Explore career options, identify strengths, and develop a career plan
Job Placement Assistance
Services to help graduates find employment opportunities
Includes job boards, internships, co-op programs, and networking events
Resume/CV and Cover Letter Assistance
Resources and workshops for effective document creation
Tailored support for specific industries or professions
Interview Preparation
Mock interviews, workshops, and online resources
Guidance on answering common questions and improving interview skills
Universities typically offer a range of services to support the
employability of their graduates. These services aim to equip
STUDENTS with the skills, knowledge, and resources necessary to
enter and succeed in the job market.
Skill Development Programs
Various workshops to enhance employability
Training in communication, leadership, teamwork, problem-
solving, etc.
Entrepreneurship Support
Resources and programs for graduates interested in
entrepreneurship
Mentorship, funding access, and workshops on business
planning
Alumni Networks
Strong networks for job opportunities
Mentorship, networking events, and industry-specific advice
from alumni

22. 1. Career counseling
Individualized Counseling Sessions
One-on-one meetings with career counselors
Discuss career goals, interests, skills, and concerns
Gain clarity and develop personalized career plans
Career Assessments
Administered to identify strengths, personality traits, and
interests
Provides insights into suitable career paths
Guides informed decision-making about the future
Resume and Cover Letter Assistance
Career counselors assist in creating effective documents
Feedback on formatting, content, and tailoring to specific
opportunities
Tips on highlighting relevant skills and experiences
Mock Interviews
Practice and refine interview skills in simulated sessions
Constructive feedback on responses, body language, and
presentation
Prepares students for real job interviews
Job Search Strategies
Guidance on effective job search techniques
Online job boards, networking, informational interviews, and social
media
Resources and tips for finding hidden job opportunities
Career Workshops and Seminars
Organized on various career-related topics
Cover job search techniques, interview skills, personal branding,
and networking
Involve guest speakers, alumni, and industry professionals
Career Fairs and Networking Events
Hosted by universities for students to connect with employers
Guidance on navigating events and making a positive impression
Opportunities to learn about job openings and expand professional
networks
Alumni Mentorship Programs
Pairing students with alumni in desired fields
Guidance, career advice, and support for the transition to the
workforce

23. Job Boards and Online Portals
Dedicated platforms for employers to post opportunities
Access to a diverse range of job openings relevant to students' fields
Career Fairs
Organized events connecting students with employers
Opportunity to meet recruiters, learn about job openings, and secure interviews
Internship and Cooperative Education Programs
University partnerships with companies for work experience
Application of knowledge and development of industry-specific skills
Employer Partnerships
Established relationships fostering exclusive opportunities
Access to unique job openings, internships, and cooperative education programs
Resume and Cover Letter Support
Assistance from career services offices
Guidance on formatting, content, and tailoring for specific applications or industries
Interview Preparation
Mock interview sessions and workshops offered
Enhancement of interview skills, answering common questions, and simulated practice
Alumni Job Placement Services
Dedicated support for graduates in their job search
Tailored resources, job leads, and assistance considering alumni's unique needs and experiences
2. Job Placement Assistance

24. 3. Resume/CV and Cover Letter Assistance
Workshops and Seminars
Focus on resume and cover letter writing
Guidance on effective document creation, formatting, and
content organization
Resume/CV Reviews
One-on-one appointments or drop-in sessions
Experienced counselors provide personalized feedback and
improvements
Templates and Guidelines
Resources including templates and handouts
Outline best practices, formatting tips, and document
structuring
Cover Letter Writing Assistance
Support in crafting impactful cover letters
Guidance on addressing the hiring manager and expressing
interest
Tailoring to Industry or Job Roles
Assistance in aligning documents with specific industries or
roles
Advice on showcasing relevant skills, experiences, and
achievements
Online Resources
Guides, articles, and videos for step-by-step instructions
Accessible anytime to help navigate document creation
Alumni Resume/CV Reviews
Facilitating connections with alumni professionals
Leveraging alumni experience for valuable feedback and
insights
Industry-Specific Guidance
Tailored advice based on industry expectations and
requirements
Specialized tips to help documents stand out in specific fields

25. 4. Interview Preparation
Mock Interviews
Simulated sessions to practice interview skills
Conducted by career counselors or trained professionals
Constructive feedback on responses, body language, and
presentation
Interview Workshops and Seminars
Focused on interview preparation
Cover common questions, effective answering strategies,
and positive impression techniques
Address interview etiquette, body language, and overall
presentation
Behavioral and Situational Interview Techniques
Guidance on structured responses using STAR method
Emphasis on providing specific examples from
experiences
Enhances abilities and competencies demonstration
Interview Tips and Best Practices
Practical advice for successful interviews
Guidance on researching the company, asking thoughtful
questions, and appropriate dressing
Emphasis on active listening and effective communication
Industry-Specific Interview Guidance
Tailored advice for students in specific fields
Insights into industry expectations, trends, and common interview
formats
Access to Interview Resources
Availability of books, online articles, and video tutorials
In-depth guidance on interview strategies, common pitfalls, and
professionalism
Online Practice Platforms
Virtual interview simulations for skill practice
Feedback on performance and progress tracking
Alumni Interview Coaching
Leveraging alumni network for coaching and mentoring
Insights, experiences, and tips from alumni with job market expertise

26. 5. Skill Development Programs
Communication Skills:
Workshops on effective verbal and written communication
Public speaking training and presentation skills development
Business writing and professional email etiquette sessions
Cross-cultural communication workshops for global
competency
Leadership and Teamwork:
Leadership development programs and seminars
Team-building activities and exercises
Collaboration and conflict resolution workshops
Project management training for effective team coordination
Critical Thinking and Problem-Solving:
Critical thinking workshops to enhance analytical skills
Problem-solving exercises and case studies
Creative thinking and innovation workshops
Decision-making frameworks and strategies training
Adaptability and Resilience:
Resilience training and stress management workshops
Change management and adaptability seminars
Emotional intelligence development sessions
Agility and flexibility in the workplace workshops
Digital Literacy and Technology Skills:
Basic computer literacy training
Advanced software and technology skills development
Digital marketing and social media management workshops
Data analysis and interpretation training
Industry-Specific Skill Development:
Industry-specific workshops to develop skills relevant to particular
fields
Technical training for specialized roles or sectors
Professional certifications and licenses preparation
Guest lectures by industry professionals to provide insights and
knowledge
Entrepreneurship and Innovation:
Entrepreneurship programs to foster entrepreneurial mindset
Workshops on business planning, ideation, and pitching
Innovation and creativity training for problem-solving
Start-up incubation and mentorship programs

27. 6. Entrepreneurship Support
Entrepreneurship Courses and Curriculum
Covering business planning, finance, marketing, strategy, and
innovation
Offering knowledge through theories, case studies, and practical skills
Preparing students for entrepreneurial success
Incubators and Accelerators
Providing resources and support to early-stage ventures
Mentorship, networking, funding access, and office space
Connecting entrepreneurs with industry experts, investors, and
potential customers
Business Plan Competitions
Platforms for pitching business ideas and receiving feedback
Refining concepts, gaining mentorship, and winning financial support
Encouraging and supporting entrepreneurial ventures
Entrepreneurial Workshops and Seminars
Focused on ideation, market research, funding strategies, and business
development
Featuring guest speakers with entrepreneurial experiences
Inspiring and guiding aspiring entrepreneurs
Entrepreneurial Mentoring and Advising
Connecting students with experienced mentors or advisors
Providing guidance, support, and industry-specific knowledge
Helping navigate the challenges of starting and running a business
Access to Funding and Venture Capital
Facilitating access to grants, seed funding, or venture capital
networks
Supporting promising business ideas to launch or scale startups
Collaboration and Networking Opportunities
Fostering collaboration through entrepreneurship clubs, meetups,
and events
Connecting students, facilitating team formation, and encouraging
innovation
Intellectual Property and Legal Support
Providing resources and guidance on intellectual property
protection
Assisting with patent filings and legal considerations for startups
Ensuring understanding of the legal aspects of starting and
protecting businesses

28. 7. Alumni Networks
Mentorship Programs
Experienced graduates guide recent graduates
Offer career advice, industry insights, and job search
strategies
Assistance with resume reviews, mock interviews, and
professional networking
Networking Events
Online and in-person events for alumni connections
Opportunities for job referrals, professional experiences
sharing, and network expansion
Learn about job openings and establish valuable connections
Job Postings and Referrals
Dedicated platforms for alumni job postings
Access to exclusive opportunities and leveraging
connections for referrals
Active promotion and referral of qualified candidates
Alumni Panels and Workshops
Featuring successful graduates sharing career journeys
Learning from alumni with similar paths and gaining
industry-specific knowledge
Opportunities for questions, advice-seeking, and inspiration
Alumni Career Services
Specialized services for alumni through alumni networks
Resume and cover letter reviews, career counseling, interview
preparation
Access to job search resources for ongoing support
Entrepreneurial Support
Extending resources, mentorship, and networking for alumni
entrepreneurs
Guidance, experiences sharing, and insights for aspiring entrepreneurs
Access to start-up funding, incubation programs, and investor
connections
Continuing Education and Professional Development
Opportunities for lifelong learning and development
Access to workshops, webinars, or online courses
Enhancing skills, staying updated with industry trends, and remaining
competitive in the job market.

29. Services for other stakeholders
Internship Programs
Structured collaboration with businesses for practical work experience
Facilitate matching, provide administrative support, and ensure learning
objectives
Industry Partnerships
Establish collaborations for joint research projects and knowledge
exchange
Include guest lectures, industry-sponsored competitions, and exposure
to real-world challenges
Career Fairs and Recruitment Events
Organize events for businesses to connect with talented graduates
Showcase organizations, present job opportunities, and interact directly
with candidates
Employer Engagement and Advisory Boards
Form initiatives and boards with business representatives for
curriculum input
Align academic programs with industry needs for enhanced
employability
Professional Development Programs
Offer tailored programs focusing on specific skill sets or industry
sectors
Workshops, seminars, and online courses conducted by university
faculty or industry professionals
Consulting Services
Provide businesses with faculty expertise and research capabilities
Assistance in market research, data analysis, process improvement, and
innovation strategies
Alumni Networks and Mentoring Programs
Maintain strong alumni networks and establish mentoring programs
Connect experienced alumni with current students for networking,
guidance, and industry insights
Entrepreneurship Support
Offer services including access to incubation centers, startup funding,
and mentorship
Support entrepreneurial ventures, contributing to job creation and
graduate opportunities
Continuing Education and Lifelong Learning
Provide ongoing education and training opportunities for professionals
Certificate programs, executive education courses, and workshops to
update skills
Research Collaborations
Engage in joint research projects addressing industry-specific
challenges
Foster innovation by combining university expertise with business
needs for mutual benefits and increased employability

30. Services for staff
Industry Knowledge
Stay updated on industry trends, demands, and skill requirements
Attend workshops, conferences, and seminars for insights into
industry expectations
Career Counseling
Training in career assessment tools, resume writing, and interview
techniques
Develop knowledge of job search platforms and recruitment
processes
Internship and Placement Support
Training on establishing and maintaining partnerships with
companies
Understand employer needs, facilitate connections, and assist with
applications
Personal Skills Development
Training programs focused on communication, teamwork,
leadership, problem-solving, and critical thinking
Incorporate skills into the curriculum and provide opportunities for
student practice
Entrepreneurship and Innovation
Training in fostering an entrepreneurial mindset
Learn about startup ecosystems, business model development,
market research, funding opportunities, and supporting student
ventures
Digital Literacy
Proficiency in digital tools, online platforms, and learning
management systems
Awareness of emerging technologies and their impact on the
job market
Cultural Awareness and Diversity
Sessions on cultural awareness and diversity
Understand different cultures, foster inclusivity, and address
biases impacting employability
Professional Development
Access to continuous programs on teaching methodologies,
assessment strategies, research skills, and evolving
educational practices
Collaboration and Networking
Training on developing collaboration and networking skills
Foster relationships with employers, alumni, and industry
professionals for student opportunities
Mentorship and Coaching
Training in mentorship and coaching techniques
Provide guidance, support, and feedback to students as they
navigate their career paths

31. HEI offers various services for its own staff members to support their
professional development, well-being, job satisfaction and overall
growth. These services are designed to enhance the skills, knowledge,
and job satisfaction of employees within the organization
1.Training and Development/professional development: HEI offers a range of training programs and workshops to help staff members acquire new skills,
improve existing ones, and stay updated with the latest industry trends. These training sessions can cover areas such as leadership development, communication
skills, project management, technology advancements, and more.
2. Continuing Education: HEI recognizes the importance of continuous learning. As such, they often provide opportunities for staff members to pursue further
education and professional certifications. This may include financial support for tuition fees, study leave, or access to online learning platforms and resources.
3. Mentoring and Coaching: HEI promotes a culture of mentorship and coaching, where experienced staff members guide and support their colleagues in their
professional growth. This can involve one-on-one mentoring relationships, coaching sessions, or structured mentorship programs aimed at developing specific skills
or career pathways.
4. Health and Wellness Programs: HEI understands the significance of staff well-being in delivering quality work. They may provide access to health and
wellness programs, such as fitness classes, stress management workshops, mindfulness sessions, and employee assistance programs. These initiatives help staff
members maintain a healthy work-life balance and cope with the challenges of their roles.

32. The services cater to the unique needs of university staff
5. Performance Evaluation and Feedback: HEI typically implements performance evaluation processes to provide regular feedback to staff members
regarding their work performance, strengths, and areas for improvement. This feedback helps employees gauge their progress, identify development
opportunities, and set goals for their professional advancement.
6. Research and Publication Support: HEI encourages and supports staff members in research and publication activities. They may provide resources,
funding, and assistance in conducting research studies, writing scholarly articles, and disseminating knowledge within the academic community.
7. Recognition and Rewards: HEI often implements recognition programs to acknowledge the hard work and contributions of their staff members. These
can include awards, incentives, and public appreciation events to celebrate individual and team achievements.
8. Employee Assistance Programs (EAP): Universities often have EAPs in place to provide confidential counseling and support services to staff members.
These programs address personal and professional challenges, stress management, work-life balance, mental health concerns, and other issues that may
impact their well-being and performance.

33. 9. Childcare Facilities: Many universities understand the importance of work-life balance and offer on-campus or affiliated childcare facilities
for staff members. These facilities provide a safe and nurturing environment for the children of staff, allowing them to focus on their work
responsibilities while ensuring their children's well-being.
10. Library and Research Support: University staff members often require access to extensive research materials, databases, and academic
resources. Universities provide their staff with library services, research support, and access to online journals and databases, enabling them to
stay updated with the latest research in their respective fields.
11. Computing and IT Support: Given the reliance on technology in academic environments, universities provide IT support services to staff
members. This includes assistance with computer hardware and software, troubleshooting, network access, and training on technology tools and
systems relevant to their roles
12. Retirement and Benefits Programs: Universities typically offer retirement plans, pension schemes, and comprehensive benefits packages
to their staff members. These packages may include health insurance, retirement savings plans, leave entitlements, and other financial and non-
financial benefits to support staff members in their long-term financial security and overall well-being.
13. Staff Associations and Networking Opportunities: Universities often foster a sense of community and collaboration among staff members
by facilitating staff associations, interest groups, and networking events. These platforms provide opportunities for staff to connect with
colleagues across departments, share knowledge, and collaborate on projects.
The services cater to the unique needs of university staff

34. 1 Training and Development/professional
development
Teaching and Learning Pedagogy
Workshops on active learning, flipped classrooms, inclusive teaching
practices, and online teaching
Training on effective instructional methods, student engagement, and
educational technologies
Research Skills and Funding Opportunities
Professional development on research methodologies, literature review
techniques, data analysis methods
Grant writing, research ethics, and staying informed about funding
opportunities
Leadership and Management Development
Focus on team building, conflict resolution, project management,
effective communication, and strategic planning
Training in decision-making and change management skills
Technology Integration
Training on integrating technology tools into teaching, research, and
administrative tasks
Sessions on learning management systems, multimedia creation, data
analysis software, and digital collaboration platforms
Diversity, Equity, and Inclusion (DEI)
Workshops on promoting diversity in the classroom and creating
inclusive learning environments
Addressing bias and discrimination, fostering cultural competence
Professional Ethics and Academic Integrity
Training on research ethics, copyright, plagiarism
prevention, and responsible conduct of research
Personal and Career Development
Sessions on career planning, work-life balance, time
management, stress management, and networking skills
Faculty Mentoring and Peer Support
Facilitating mentoring programs for guidance from
experienced faculty
Encouraging peer support networks and communities of
practice for collaboration and shared learning
Accreditation and Quality Assurance
Training on accreditation processes, quality assurance
standards, and institutional policies
Ensuring staff compliance and maintaining high academic
standards
Professional Networking and Conference Attendance
Supporting staff in attending conferences, workshops, and
seminars relevant to their fields
Opportunities to stay updated, network, and share research
findings

35. 2. Continuing Education
Financial Support
Tuition reimbursement or subsidies for courses,
workshops, conferences, or certification programs
Study Leave and Sabbaticals
Opportunities for staff to take breaks for advanced
studies, research, or scholarly activities
Advanced Degrees and Certifications
Support for pursuing master's or doctoral programs
Assistance with applications and advice on
balancing work and academic responsibilities
Online Learning and E-Learning Resources
Access to online platforms with courses, webinars,
and self-paced modules
Convenient learning options for staff members at
their own pace
Specialized Training and Skill Development
Workshops on data analysis, instructional design,
grant writing, project management, leadership, and
technology integration
Industry Updates and Emerging Trends
Access to research publications, journals, professional
magazines, and newsletters for staying informed
Professional Conferences and Workshops
Support for staff to attend events for networking and
staying updated in their fields
Academic Collaborations and Research Opportunities
Facilitation of collaborations with other universities,
research institutions, or industry partners
Professional Development Planning and Support
Guidance in developing individualized professional
development plans
Assistance in setting goals and identifying relevant
learning opportunities
Recognition and Integration of Continuing Education
Recognition in performance evaluations, promotion
opportunities, and considerations for leadership roles

36. 3. Mentoring and Coaching
One-on-One Mentoring
Pairing staff with experienced mentors for individualized guidance
and support
Mentors sharing insights, expertise, and advice on career and
personal development
Goal Setting and Development Planning
Assistance in setting measurable objectives and creating
development plans
Mapping out action steps to enhance skills and achieve career
aspirations
Skills Development
Identifying and developing specific skills and competencies
relevant to roles
Focus on leadership, communication, project management,
teaching, research, and technology integration
Feedback and Reflection
Regular feedback sessions for constructive feedback on
performance
Encouraging self-reflection and strategies for growth and
development
Networking and Professional Connections
Facilitating opportunities to expand professional connections
Introducing mentees to relevant contacts and guiding network
building
Career Guidance and Advancement
Providing guidance on career pathways, job opportunities, and
advancement strategies
Supporting career progression within the university or broader
professional community
Work-Life Balance and Well-being
Recognizing the importance of work-life balance and well-being
Providing support on stress management, setting boundaries, and
prioritizing self-care
Diversity and Inclusion
Addressing diversity and inclusion topics
Guiding staff in navigating challenges, promoting inclusive
practices, and fostering equity
Accountability and Follow-Up
Establishing mechanisms for regular check-ins, goal tracking, and
follow-up sessions
Assessing progress, addressing challenges, and refining
development plans
Confidentiality and Trust
Prioritizing confidentiality and trust in mentoring and coaching
relationships
Creating a safe and supportive environment for open
communication and honest feedback

37. 4. Health and Wellness Programs
Physical Fitness
On-campus facilities, fitness classes, and wellness challenges.
Exclusive gym memberships at discounted rates.
Mental Health Support
Counseling for stress management and work-life balance.
Resources for ongoing mental health assistance.
Work-Life Balance
Flexible arrangements and guidance on time management.
Stress reduction techniques for a balanced life.
Stress Reduction and Mindfulness
Workshops on mindfulness and stress reduction.
Techniques to enhance resilience.
Health Screenings and Preventive Care
On-site health fairs, vaccinations, and screenings.
Proactive health management for staff.
Wellness Education and Resources
Educational workshops on nutrition, ergonomics, and more.
Access to online wellness resources.
Community Engagement and Social Connections
Team-building events and social activities.
Networking opportunities for staff.
Occupational Health and Safety
Training on ergonomics and workplace safety.
Promoting a safety-conscious culture.
Health Incentives and Rewards
Recognition programs and wellness incentives.
Discounts on health-related services.
Evaluation and Feedback
Continuous assessments via surveys and focus groups.
Program refinement based on staff input.

38. 5. Performance Evaluation and Feedback
Clearly Defined Expectations:
Staff understanding of key responsibilities, goals, and outcomes.
Regular Assessments:
Consistent performance evaluations, e.g., annually or biannually.
Goal Setting:
Collaborative setting of SMART goals aligned with department objectives.
Performance Metrics:
Utilization of specific metrics like quality, productivity, teamwork.
Feedback and Coaching:
Constructive, timely feedback focusing on strengths and improvements.
Two-Way Communication:
Open dialogue allowing staff input, discussion of challenges, and perspectives.
Development Plans:
Creation of plans for skill enhancement, using training or mentoring.
Recognition and Rewards:
Acknowledgment of outstanding performance to boost motivation.
Performance Improvement Plans:
Collaborative strategies to address identified areas of underperformance.
Follow-Up and Monitoring:
Ongoing support, check-ins, and feedback to track progress effectively.

39. 6. Research and Publication Support
Research Funding Opportunities:
Notify staff of internal and external funding sources.
Guide through grant application process and proposal preparation.
Research Design and Methodology:
Offer guidance on refining research questions and choosing
methods.
Provide workshops and consultations with research experts.
Research Ethics and Compliance:
Support in navigating ethical guidelines and compliance
requirements.
Assist in obtaining approvals from review boards or ethics
committees.
Access to Resources and Facilities:
Provide access to libraries, databases, laboratory equipment, etc.
Support attendance at relevant conferences and workshops.
Publication Support:
Assist in manuscript preparation, editing, formatting.
Guide in selecting journals and navigating the peer review process.
.
Intellectual Property and Tech Transfer:
Provide guidance on intellectual property rights and
technology transfer.
Inform about processes for protecting and commercializing
research outcomes.
Research Collaboration and Networking:
Facilitate collaborations with colleagues within and outside
the university.
Organize research seminars, symposiums, and promote
interdisciplinary collaboration.
Research Impact and Knowledge Translation:
Offer guidance on maximizing research impact and
knowledge translation.
Assist in dissemination strategies and engagement with
stakeholders.
Research Data Management:
Provide support for effective research data management.
Offer training on best practices, storage options, and
compliance.
Research Evaluation and Metrics:
Guide staff on research evaluation metrics and impact
assessment.
Provide insights on citation indices, impact factors, and
alternative metrics

40. Employee Appreciation Events:
Host ceremonies or events to publicly celebrate achievements.
Occur annually, quarterly, or on special occasions.
Awards and Recognition Programs:
Establish programs honoring exemplary work.
Categories can include leadership, innovation, teamwork, etc.
Peer Recognition:
Implement peer nomination systems or online platforms.
Allow staff to acknowledge and appreciate each other's achievements.
Performance-Based Bonuses:
Provide monetary rewards tied to exceptional results.
Linked to performance evaluations or project success.
Career Advancement Opportunities:
Offer promotions, salary increases, or expanded roles.
Align opportunities with staff skills and career goals.
Professional Development Support:
Provide financial assistance for conferences or workshops.
Offer paid study leave for continuing education.
Longevity Rewards:
Acknowledge years of service with milestone awards or pins.
Demonstrate appreciation for long-term dedication.
Flexible Work Arrangements:
Offer flexible scheduling or remote work options.
Recognize work-life balance as a form of reward.
Personalized Recognition:
Tailor recognition to individual preferences.
Consider personal milestones and achievements.
7
7. Recognition and Rewards

41. 8. Employee Assistance Programs
Counseling Services:
Access to licensed therapists or counselors.
Confidential support for stress, anxiety, work-related issues, etc.
Confidentiality and Privacy:
Prioritize confidentiality and privacy.
Clear policies for maintaining individual privacy.
Crisis Intervention:
Immediate support during crisis situations.
24/7 crisis hotlines and emergency response protocols.
Work-Life Balance Support:
Resources for achieving a healthy work-life balance.
Assistance with time management and stress reduction.
Referrals and Resources:
Comprehensive network for specific needs.
Referrals to mental health professionals, legal services, etc.
.
Health and Wellness Promotion:
Collaborate with wellness programs for overall health.
Resources on nutrition, exercise, mindfulness, etc.
Educational Workshops and Seminars:
Organize sessions on personal and professional development.
Topics include stress management, communication skills, etc.
Managerial Training and Support:
Train managers to address well-being concerns.
Guidance on creating a supportive work environment.
Online and Telephonic Support:
Multiple avenues for staff to access support.
Online platforms, telephonic counseling, chat-based assistance.
Evaluation and Continuous Improvement:
Regularly evaluate effectiveness.
Gather feedback for continuous improvement

42. 9. Childcare Facilities
10. Library and Research Support
Access to Research Databases and Digital Resources:
Access to scholarly journals, e-books, and research
databases.
Guidance on navigating and utilizing digital resources
effectively.
Reference and Research Assistance:
Personalized assistance in literature searches and
resource retrieval.
One-on-one consultations, workshops, and advanced
search training.
Interlibrary Loan Services:
Borrowing resources from other libraries.
Expanding access to a wider range of materials.
Document Delivery Services:
Requesting copies of articles, book chapters, etc.
Ensuring timely access to essential research materials.
Research Data Management Support:
Guidance on data organization, documentation, and
sharing.
Assistance with data management plans and
compliance.
Citation Management Tools:
Training on tools like EndNote, Zotero, or Mendeley.
Assistance in organizing references and managing
citations.
Research Workshops and Training:
Workshops on research methodologies, literature
reviews, etc.
Covering copyright, data analysis tools, and relevant
topics.
Scholarly Publishing Support:
Guidance on scholarly publishing and open access.
Information on author rights, copyright, and
manuscript formatting.
Copyright and Intellectual Property Support:
Assistance on copyright permissions and intellectual
property.
Understanding fair use, Creative Commons licenses,
etc.
Research Impact Assessment:
Assistance in measuring research impact.
Information on citation metrics and tracking visibility.

43. 11. Computing and IT Support
Help Desk Support:
Central help desk for technical assistance.
Channels: Phone, email, ticketing system.
Software and Application Support:
Install, configure, and troubleshoot software.
Guidance on usage, updates, and compatibility.
Hardware Support:
Assistance with desktops, laptops, printers, etc.
Troubleshoot hardware problems, coordinate repairs.
Network and Connectivity Support:
Address network-related issues.
Troubleshoot connectivity problems, assist with Wi-Fi.
Data Security and Protection:
Ensure data security measures.
Guidance on backup, password management, and protection.
Training and Workshops:
Enhance technology skills and knowledge.
Sessions on software, cybersecurity, collaborative tools.
Remote and Mobile Device Support:
Assistance for remote work and mobile devices.
Configure email, VPNs, troubleshoot mobile issues.
Classroom Technology Support:
Technical support for classroom technology.
Troubleshoot projectors, audio systems, interactive tools.
IT Procurement and Recommendations:
Assist in informed technology procurement.
Provide recommendations, negotiate pricing.
IT Policy and Guidelines:
Communicate and enforce IT policies.
Promote responsible technology use and compliance.

44. Retirement Planning and Guidance:
Resources on retirement savings plans, investments.
Information on Social Security benefits and income planning.
Pension or Retirement Savings Plans:
Access to defined contribution plans or pension schemes.
Employer contributions, matching programs, and incentives.
Health Insurance Coverage:
Comprehensive health coverage during employment and
retirement.
Options for medical, dental, vision insurance with post-retirement
benefits.
Life and Disability Insurance:
Offer life and disability insurance for financial protection.
Group life plans, short-term or long-term disability coverage.
Retirement Transition Programs:
Programs for emotional, social, and logistical retirement aspects.
Workshops on financial planning, health, time management.
Continued Professional Development Opportunities:
Engagement in post-retirement professional development.
Access to workshops, seminars, discounted continuing education.
Employee Assistance Programs (EAP):
EAP services for emotional and mental health support.
Counseling services during the transition to retirement.
Retiree Social Activities:
Foster community and social engagement among retirees.
Activities, events, social clubs, online platforms for connections.
Financial Counseling and Resources:
Access to financial counseling for informed decisions.
Workshops on financial planning, investment strategies.
Access to University Resources:
Continued access to certain university resources and services.
Library privileges, recreational facilities, event discounts, and
community benefits.
12. Retirement and Benefits Programs

45. Staff Association or Organization:
Establish a representative body for staff.
Advocacy for staff interests, event organization, networking.
Professional Development Workshops and Seminars:
Offer sessions on leadership, communication, and technical skills.
Enhance staff members' professional development.
Networking Events:
Organize social gatherings, receptions, or mixers.
Facilitate cross-departmental collaboration and relationship-building.
Online Networking Platforms:
Provide online forums for discussions and resource sharing.
Dedicated platforms for staff interaction and advice seeking.
Mentoring Programs:
Pair experienced staff with those seeking guidance.
Support through career advice and knowledge transfer.
Special Interest Groups or Committees:
Form groups based on shared interests or expertise.
Collaboration on specific topics like sustainability or diversity.
Recognition Programs:
Acknowledge staff achievements within associations.
Awards, certificates, or other forms of recognition.
Staff Development Funds or Grants:
Provide funding for professional development activities.
Financial assistance for conferences, workshops, or training.
Staff Newsletter or Communication Channels:
Regular communication on news, updates, and events.
Foster collaboration, highlight staff accomplishments.
Community Service and Volunteer Opportunities:
Organize initiatives for staff to give back.
Promote social responsibility, teamwork, community engagement.
13. Staff Associations and Networking
Opportunities

46. Key steps to consider when setting up
a communication plan
Identify Stakeholders: Begin by identifying the key stakeholders relevant to the
university. This includes students, faculty, staff, alumni, parents, local community
members, businesses, government entities, and other groups that have a vested
interest in the university's activities.
Assess Stakeholder Needs:
Conduct surveys, focus groups, or interviews.
Understand needs, expectations, and communication preferences.
Set Communication Objectives:
Define clear objectives aligned with the university's mission.
Foster transparency, build trust, promote engagement.
Determine Key Messages:
Identify messages aligning with university values and initiatives.
Address concerns and interests of diverse stakeholder groups.
Choose Communication Channels:
Select channels such as newsletters, email updates, websites, and social
media.
Use public forums, community events, and face-to-face interactions.
Develop a Content Calendar:
Create a calendar for consistent and timely information delivery.
Cover diverse topics to address stakeholder interests.
Tailor Communication:
Customize content and delivery based on stakeholder
preferences.
Adjust language, tone, and detail for different audiences.
Establish Feedback Mechanisms:
Implement surveys, suggestion boxes, or dedicated email
addresses.
Actively listen, address concerns, and incorporate
suggestions.
Leverage Technology:
Use email management, social media tools, and content
systems.
Streamline processes, facilitate two-way communication.
Monitor and Evaluate: Continuously monitor effectiveness with
data on reach and engagement. Collect feedback to refine and
enhance communication strategies.
Review and Update: Regularly review and adapt to changing
needs and trends. Seek stakeholder feedback for ongoing
relevance and effectiveness.