Hello! We're thrilled you’re interested in working with SocialMedia.org. There are four great jobs on our Community Team. Read this to learn about each role and the skills required. If you'd like to apply, go to http://socialmedia.org/jobs to find detailed descriptions of each position.

1. Join the SocialMedia.org Community Team
Hello! We’re thrilled you’re interested in working with SocialMedia.org. There are four great
jobs on our Community Team. Read this to learn about each role and the skills required. If
you’d like to apply, go to socialmedia.org/jobs to find detailed descriptions of each position.
You can apply for a specific job, or you can apply to the “Community Team” position and
we’ll help you find the job that’s perfect for you.
Work with social media leaders at the world’s greatest brands.
WHAT WE DO: WHY WE DO IT:
At SocialMedia.org, we help the heads of social media We believe that companies that learn to engage and
at big companies be great at what they do. Our communicate with their customers in social media are
members are the largest brands in the world, and more successful and have more meaningful businesses.
you’ll work with their social media teams every day. That’s because companies using social media treat
us better: They learn to care, to listen, to make better
We run a community just for them, where they help
products, and to better serve their customers. The
each other make social media work inside big business.
people who step up to lead these initiatives inside big
We facilitate conversations, build relationships, and
companies have a tough job. We help these good guys
bring them together online and in person. We help
win by surrounding them with a community of peers
them help each other.
who understand their challenges and support them.
If you have the skills and the passion, we have a place for you.
We’re looking for great communicators who love the social media business, connecting with people, and helping
them solve problems. Bonus points if you’ve got experience working for political offices, campaigns, grassroots
organizing, associations, member recruiting, business development, non-profits, alumni relations, or donor
development.
(Note: We’re not social media marketers, consultants, or an agency. We don’t do social media campaigns, strategy,
or training. If you want to do social media, this isn’t the right job for you. You won’t get to blog or do social media
marketing. But, if you want to facilitate a community of people helping each other do social media, you’ll love it
here.)

2. Community Team Roles and Responsibilities
Four great jobs for different personalities:
Here’s a summary of the four positions on the Community Team. You can find much more detail on these roles
in their full job listings at socialmedia.org/jobs.
Community Community Member Council
Jobs
Outreach Evangelist Experience Managers
Find social media Tell our story and bring Take care of the Encourage
What you’ll
leaders at brands them into the family as a members conversations and
do
and contact them member relationships
Find the many Build our community, Provide high-touch Run our community,
people who help big brands member service moderate
could use our understand how great it and support; use conversations,
What it
community’s is here, and help them our processes introduce discussion
means
help and let them work through their to give them an topics, and build
know we’re here process to join us extraordinary deep member
experience connections
Researching, Talking to people, Thrilling people Leading a group,
You’ll like following the relationship-building, with great service encouraging
this if you news, figuring out and recruiting for a and taking care of participation,
like... who’s who, and cause the smallest details and building
meeting people relationships
Researching Some sales or sales-like Customer care, Community
Specific people and experience attention to detail leadership,
skills networking with facilitation, topic
them knowledge
The essential skills:
Each job requires its own specific skills, but everyone needs these basics to succeed here:
• Know the topic: Really love talking about social media as it’s used by big companies
• Know the people: Understand, relate to, and talk to big brand executives
• Networking: Meet new people and get to know them
• Build relationships: Make friends and build long-term relationships
• Communicate: Be a great phone, email, and social media conversationalist
• Write: Stellar writing in a business-casual voice
• Execute: Love processes, details, and databases because they enable excellent personal service
• Care: Believe in a cause and convincingly share your passions for it

3. Working at SocialMedia.org
You’re going to love it here. We’re looking for amazing people.
This is a dream job if you’re interested in social media,
amazing customer service, or the future of marketing. Passionate people Believe in our
who want to spend mission that social
You won’t just be reading about the visionaries. You’ll
their day talking about media will make
be working with them to make the future more ethical
something they love companies nicer (and
and effective.
more successful)
Businesses everywhere are beginning to realize that
honest, ethical customer love is the most powerful
Love social media Want a career (not just
kind of marketing. They are learning to listen, to
and want to talk about a job) and see yourself
obsess over customer experience, to treat people like
it all day, specifically as on our team for many
people, to value values, to be part of the community,
big businesses use it years
and to be nice.
Stop talking about this stuff. Do something about it.
What it’s like to work with us:
This is an unusual place to work. We’re not the stars.
Learn all about our company culture at We spend our days helping the good guys win. We love
gaspedal.com/life. We’re quirky, so you should read to serve our customers, help them thrive, and make
it carefully before you apply. them the stars. We’re a service organization of folks that
aren’t interested in the spotlight. We’re the backstage
Imagine never having another boring day at work,
crew that makes sure our members shine.
in a place free of politics and whiners. Combine that
with amazing energy and productivity that cranks out This is a great job if you’re all about other people. You
astonishingly good work every day. We don’t know it won’t like it so much if you’re interested in building
all, but we’re figuring it out together and having a your own reputation or your personal profile.
great time doing it.
Some important details:
How to apply: Location: Compensation:
All the details are at These are full-time, in-the- We offer good benefits, a great
socialmedia.org/jobs. We have office positions based in health plan, and profit sharing.
a challenging application process Austin or Chicago. Sorry, no We’re never going to have an IPO
that takes 2-3 weeks. telecommuting or relocation or sell out to a bigger company ­—
options are available. we’re in this for the long term.

4. Community Team Position Details
Community Outreach
SocialMedia.org’s Community Outreach team members are community builders who track down the most interesting
executives in social media and start relationships with them. You’re a networker and an advocate for what we do.
You’re also a focused researcher who can dig deep on the web and uncover hard-to-find information. You’ll put
what you find into our database so we can act on the information. You’re not a salesperson, but you’re not shy
either. When you find new potential members, you’re the one who makes first contact (by phone, email, or social
media) and starts the relationship.
Specific skills: Researching people and networking with them
Location: Austin
Learn more about this position: socialmedia.org/jobs/outreach
Community Evangelist
SocialMedia.org’s Community Evangelists find new potential members and encourage them to join our unique
community. You’ll track down kindred spirits, help them understand what we do, and get them to join our
organization. We’re looking for people who love to recruit for a cause and/or folks who like selling (but aren’t
salesy) and want to do it in a positive environment for a worthy mission. This role is similar to political fundraising,
grassroots organizing, association member recruiting, business development, or non-profit donor development.
We enjoy building long-term relationships with lifetime happy customers.
Specific skills: Sales or sales-like experience
Location: Austin
Learn more about this position: socialmedia.org/jobs/evangelist
Member Experience Specialist
SocialMedia.org’s Member Experience Specialists ensure that our members have an extraordinary experience.
You’ll serve as a liaison and concierge, backed by administrative processes to make sure everyone is taken care
of and no detail is missed. You thrive on amazing customer service and love to help customers, solve their
problems, and see them smile. You’re the one taking care of all the member-care support details to make it
perfect: the database, reports, communications, and all the rest. You admire how the happy folks at Southwest,
USAA, Rackspace, and Zappos deliver amazing service day after day and love their jobs as much as customers
love the companies.
Specific skills: Customer care, people skills, attention to detail
Location: Chicago or Austin
Learn more about this position: socialmedia.org/jobs/memberexperience
Community Manager
SocialMedia.org Community Managers encourage conversations and personal connections between our
members. You facilitate and moderate our community discussions online and in person. You’ll welcome our
new members and get them comfortable and participating. You know enough about corporate social media to
help keep the conversation moving, while having the presence of mind to let the members do the actual talking
and analysis. You love social media and want to create an atmosphere where senior social media leaders can get
together to talk. You love taking care of people, supporting them, and making sure they feel like they are in a
safe space where they can share with trusted friends.
Specific skills: Community leadership, facilitation/moderation, topic knowledge
Location: Chicago or Austin
Learn more about this position: socialmedia.org/jobs/communitymanager