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Building Social Movements for Brands - An Analysis of Global Movements

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Building Social Movements for Brands - An Analysis of Global Movements by John Bell, Tom Boland, and Erin Carter.

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Building Social Movements for Brands - An Analysis of Global Movements

  1. 1. Building SocialMovements for BrandsAn Analysis of Global Movements John Bell, Tom Boland and Erin Carter March 2013
  2. 2. Table of ContentsExecutive Summary 3Our Approach 6Our Findings 7Movement qualities that drive social actions 11Profiles of Movements Obama ‘08 – Yes, We Can 15Political Movement Obama ‘12 – It Begins With Us 16Political Movement Romney ‘12– Believe in America 17Social Movement Earth Hour 18Social Movement It Gets Better 19Social Movement Occupy Wall Street 20Social Movement Tsunami Relief Fund 21Brand Movement Amex Small Business Saturday 22Brand Movement Nike Foundation, The Girl Effect 23Brand Movement Pepsi Refresh 24Appendix A: Top Ten Pages on Facebook, Twitter and YouTube 25 2 BUILDING SOCIAL MOVEMENTS FOR BRANDS MARCH 2013
  3. 3. Executive SummaryD igital and social media have changed of membership, such as the number of how causes and movements grow and subscribed fans of a Facebook page, for accelerate. Building movements is hard instance, determines the pool of people we canwork, and doing it well is an art and science drive to save energy, support gay rights, adoptpracticed by NGOs, political candidates, and a more sustainable lifestyle, or some othersupporters of social causes. The collaboration action or behavior change.and communication advantages of digital andsocial platforms have reduced the overall How does the number of people driven tocost of organizing supporters, but not the action by the 2012 campaign to re-electcomplexity. Sharing via social networks, President Obama compare to a brand programusing content effectively, and managing like Pepsi Refresh Everything? How does therelationships with individuals can affect engagement level of a global social programelections, environmental movements, brand like Earth Hour, that promotes energy-savingmovements and more.   behaviors, compare with a brand program like Nike’s The Girl Effect? And how do theAs more brands aspire to build movements engagement levels of various movementsaround causes that intersect with the online compare to the most popular phenomena incommunity and their business, understanding social media, like Psy’s Gangnam Style, thatthe benchmarks of scale and success drive more than a billion actions?becomes key. Brands want big movementsthat drive people to action. But how big is big? As movements aspire to drive people to someThe size of a movement matters. Most brands type of action or behavior change, what doeswill be as concerned about overall reach of a success look like? What do brands need to doprogram as the various types of engagement differently? What lessons can we learn?they can inspire in people. The actual size 3 BUILDING SOCIAL MOVEMENTS FOR BRANDS MARCH 2013
  4. 4. What are social actions? How do different movements compare to each other?Whether a political movement, a socialmovement or a brand movement, all are Entertainment Phenomena, Political, Socialtrying to do more than simply reach people. and Brand Movements, fall into a descendingThey need to drive action, whether as simple order of sharing a Facebook post or retweeting amessage, or as complex as changing energy- Entertainment phenomena, like Justin Biebersaving behavior. To compare movements, and Gangnam Style, earn more than a billionwe looked at a variety of typical engagement social actions. Political campaigns, like themetrics, from liking a Facebook page U.S. Presidential, race garner hundreds of(“fanning” a page) to watching a video to millions of social actions. Social and Brandfollowing a Twitter handle. We consider Movements fall below these levels, ofteneach a “social action.” Most are triggers for earning between five to ten million socialadditional advocacy. Facebook shares, for actions.example, broadcast our action to our ownfriends and followers via our own personal Political campaigns rely on paid media topage, and expand the reach of a program. spark owned and earned media to a massiveThe value of social actions are not all equal. scale in a short period of time.Some stimulate more sharing or drive moretime spent with content. Each is a discrete Presidential elections have a singular purposeaction, and we have grouped them into a — to get a candidate elected by a fixed date. Assingle number to make comparing movements such, they need to capture people’s attentioneasier. Detail of social action types can be and drive action in a concentrated period offound in the Profiles of Movements section. time. Even the established movements with millions of members, like the 2012 campaign to re-elect President Obama, need to grow and update their existing member base, and increase the actions they are likely to take. Invariably, these campaigns rely on paid media to grow the member base fast and drive them to social actions in a short period of time. 4 BUILDING SOCIAL MOVEMENTS FOR BRANDS MARCH 2013
  5. 5. Social and Brand Movements can achieve a Large movements have at least four commonsimilar level of scale to each other, and do so characteristics.more slowly, often over a few years. Enduring “truths” have emerged about whatNike’s The Girl Effect drove more than 8 it takes to sustain large movements. Thesemillion social actions in 2012, its sixth year include singular, focused purpose; a genuineof activity. Earth Hour after four years has or authentic motivation; low barriers toexpanded across global markets, and grown to entry; and a commitment to the people andmore than 6 million actions — many focused at resources to cultivate growth and action.a signature moment in the year.Brand Movements that do not align andsupport current business goals are oftendiscontinued before earning the full benefitsof multi-year growth.Pepsi Refresh achieved 8 million-plus socialactions in just two short years, fueled by anintegrated, paid, owned and earned1 programto acquire supporters and drive action.Still, this program was either coincident orcorrelative to a period of a drop in productsales. While the program may have improvedbrand measures, few programs can maintaininternal support when actual product sales orgrowth are hurting.1 Owned media includes all of the content and platforms controlled by a brand or organization, such as websites and content, like videos. Earned media describes all of the community advocacy (e.g., sharing inside Facebook) as well as the non-paid stories run in professional and semi-professional media outlets. Paid media includes all forms of paid advertising. 5 BUILDING SOCIAL MOVEMENTS FOR BRANDS MARCH 2013
  6. 6. Our ApproachW e examined social actions across and other factors. For example, liking a three types of movements, and Facebook page may carry less weight than compared these to a fourth sharing and commenting on a post; viewingcategory of the most popular entertainment a video may be a more passive social actionphenomena. than retweeting a brand’s tweet. We primarily looked at activity across the three majorƒƒ Political movements included US social networks most often used by these Presidential elections, as well as emergent movements- Facebook, Twitter, and YouTube. phenomena, like the Arab Spring. We reviewed 10 different movements fromƒƒ Social Movements included advocacy and across the globe, looking for those that were behavior change efforts around social developed for political campaigns, social causes. causes, or brands. These 10 were culled from a list of 30 movements overall. We analyzedƒƒ Brand Movements included focused efforts each category, looking at total social actions, from major brands to drive action around a as noted above, as well as the duration of the social cause aligned with the brand. program: was it in its infancy, or had it been in existence for a few years? The objectiveƒƒ Entertainment phenomena captured the was to reveal strengths and weaknesses artists and media with the absolute highest of different movements, especially those level of social actions. designed to contribute to driving sustained behavior change. For a deeper understandingFor the sake of this analysis, we have assumed of individual movements’ strengths andthat all social actions are weighted equally. weaknesses, a ranking and analysis of eachUnderstandably, how one social action is political, brand and social movement weweighted may depend on the category, timing, explored can be found in the final section. 6 BUILDING SOCIAL MOVEMENTS FOR BRANDS MARCH 2013
  7. 7. Our FindingsEntertainment rules…by a lot! Political 400,000,000 Movement Comparison Obama ‘12Across all platforms, players in the 300,000,000 Total Socialentertainment category quickly emerge as Actions inthe most popular. Psy (Gangnam Style), who One Year 200,000,000took over the top spot on YouTube in lessthan a year, had been viewed more than onebillion times by year’s end. Those who reign Obama ‘08 100,000,000on Twitter and Facebook are not the same as 50,000,000the leaders on YouTube, but nearly all those Romney ‘12who lead in these social networks are in the 0entertainment industry. Few brands, and evenfewer non-entertainment individuals rise the New York Times reported social actions ofto the very top on these networks. Notably, nearly 50mm for President Obama, and onlyno causes or movements seeking behavior 9mm for Governor Romney. Political electionchange were at the top. For a full list of the top movements can get big quickly, fueled by a mixpages on Facebook, Twitter, and YouTube, see of integrated marketing and very sophisticatedAppendix A. message targeting driven by data insights. These campaigns were not merely social. They represent integrated programs that combinePolitical movements in the US owned, earned and paid media, for maximumare becoming more effective in impact. At their heart is a sophisticatedthe use of “integrated” social approach to email-driven CRM, combined both with paid advertising and action-orientedmedia. programs in social media. The 2012 campaignMeasured by social actions, President to re-elect the President of the United StatesObama’s recent re-election campaign put more emphasis on mobile fundraisingachieved almost three times the impact of his to match changes in user behaviors. The2008 campaign. Compared to his opponent, campaign also achieved greater results withGovernor Mitt Romney, who had an impressive lower ad spend. This was due to at leastsocial media footprint, President Obama four factors. The Obama campaign hadclearly led in social actions. In October 2012, an established base of followers on social 7 BUILDING SOCIAL MOVEMENTS FOR BRANDS MARCH 2013
  8. 8. Comparison of 8,000,000Social vs Brand 7,000,000 PepsiMovements Refresh 6,000,000Total Social Actions Amex Small 5,000,000 Business Earth Hour Social 4,000,000 It Gets Better Brand 3,000,000 Nike The 2,000,000 Girl Effect Tsunami 1,000,000 Occupy Wall Street 0 1 2 3 4 5 6 Yearsnetworks from the previous election cycle. the activity and engagement with those whoThese users had four years of growth in their participate in the movement nearly stopsown reliance on social networks. Meanwhile, completely.the campaign developed increasingly moresophisticated CRM practices,as well as data- International, non-election, politicaldriven targeting. movements work differently. They are smaller, and the dollars available are often insignificantPolitical movements generate an amazing in comparison to what is spent on election-amount of social actions over a short period based political movements. Many also lack theof time. They are designed to educate and organization of election-based movements.influence an audience to accomplish three For example, the Egyptian movement We Arespecific short-term goals: drive advocacy, All Khaled Said, which expressed outrage overencourage fundraising, and generate votes. Khaled Said’s death at the hands of EgyptianThey rely on advertising dollars online and police, lacks the scale for a true comparison,offline to “jumpstart” election programs. By with only 293,000 Facebook fans. The Anti-June 2012, the Obama re-election campaign Japan Sentiment in China, although growingspent $31mm in online advertising alone. This in news coverage, is not a cohesive, mobilizedwas four times what Mitt Romney’s campaign movement that supporters could join, neverhad spent, though both candidates spent mind be driven to common actions.between $400-492mm on total ad spend in thecourse of a year. After the election, though, 8 BUILDING SOCIAL MOVEMENTS FOR BRANDS MARCH 2013
  9. 9. Social and Brand movements from North America to over 25 global markets.achieve similar levels of scale. Earth Hour has grown across the world, driving a synchronized and simple activitySocial and brand movements designed to among its followers. While it is relativelysustain action over several years are often straightforward to tally up the social actionssmaller than the compressed efforts of an taken in a program like Earth Hour, or evenelection campaign. Election movements to understand how many people turned theirhave a simple, singular call-to-action, whose lights off during the actual “Earth Hour,” it isrelevance is broadly clear to a community. much harder to evaluate whether the programThey also have large advertising budgets and causes, or correlates to sustained behaviorsophisticated social CRM techniques. change. Are people participating in the social and symbolic actions of Earth Hour actuallyEven while some brand movements, like Pepsi changing the way they live every day to saveRefresh or American Express Small Business energy? “Social actions” is a simple measureSaturday, may support their efforts through of how much engagement, and even digitalsome paid media budget, these are dwarfed advocacy, we may be driving. All movementsby the money spent during an election cycle. have a more tangible behavior goal that mustSocial and Brand movements often rely on be tracked, as well.sophisticated use of owned and earned media,with some “strategic” paid media. Conversely, Occupy Wall Street — a movement that received significant mediaSocial movements perform well when they attention and led to popular social memes —have low barriers to entry and simple calls to has receded. The call to action is not clear. Theaction. The Girl Effect, which advocates rights actual goals of the movement are confusing.for young women, and Earth Hour, which People may be interested in the movement,promotes energy conservation, have both been but don’t know how to best participate. Indeed,active for over four years. They enjoy large Occupy Wall Street bills itself as a “leaderlesssocial footprints as the ideas have spread to resistance movement,” which could be partdifferent regions of the world. It Gets Better, of the reason that interested parties are nota program which seeks to eliminate bullying entirely clear on how to effect change on anyof gay and lesbian youth, has also grown a reasonable scale.significant social footprint, as it has expanded 9 BUILDING SOCIAL MOVEMENTS FOR BRANDS MARCH 2013
  10. 10. Brand movements need to align cause itself, which already had meaning forwith business success to be people before American Express embracedsustained. it. Rather than fabricating an issue or cause, American Express chose to champion one thatThe best brand movements generate people were already invested in and talkingimpressive social participation figures when about.they have low barriers to entry and a clearcall to action. But if a movement does not There are common characteristics to thesupport the business goals of a brand, few best-performing movements. Between thebrands will stay committed, as is the case with high-performing, election-based politicalthe Pepsi Refresh Project. While it may have movements and the more modest social andboosted brand reputation with 6.6mm social brand movements, some qualities stand out asactions in support of the movement, it did not more critical keys to success:translate into a sales lift, and correlates to aperiod of overall sales decline. Pepsi reported Social and Brand Politicalthat they “measured our results by the levelof engagement between the brand and our ƒƒ Low barrier to ƒƒ A strong CRMconsumers, social ROI [impact made] and entry. program connectedbrand-equity results. And, by these measures, to social.we [were] more than satisfied.” However, it’s ƒƒ Clear call to action.been argued that the cost of the program ƒƒ Owned, earned andcompared to the weakening sales and market ƒƒ Measureable paid media workingshare made it unsustainable in the long-term.2 actions together.American Express Small Business Saturday, ƒƒ Addresses a ƒƒ Leverage big dataon the other hand, has been in the market for personally or locally to find and activatetwo years. Consumers and merchants are relevant cause. key opinion leaderssupporting the program, which has translated (KOLs).to a 23% increase in small business revenue.3Part of its success may be explained by the2 the-refresh-project.html3 saturday/ 10 BUILDING SOCIAL MOVEMENTS FOR BRANDS MARCH 2013
  11. 11. Movement qualitiesthat drive social actionsRelevant Cause: part of something bigger, and could show their involvement via Facebook. Most movementsSupporters generally need a strong cause to are keenly aware that emotional cues, ratherrally around and support. While it can be about than rational reasons, drive action and investa global or national issue, it must have some in strong storytelling to inspire action andpersonal and/or local relevance. The beauty of belief. All of these are simple examples of theSmall Business Saturday in the United States art and science of behavioral economics thatis that everyone has a local business that explain why any of us would actively support athey care about. Most causes have emotional well as rational drivers —somethingparticipants are passionate about, and can Clear Call-to-Action“put their heart into.” Often, it is not connected and Low Barrier:to a brand or buying a product. When causesblatantly connect to selling a product, they can Successful movements have a clear callcome across as being too “sales-y” or focused to action and make it easy for people toon making money, rather than promoting participate. Removing barriers to participationthe cause. The Girl Effect, Earth Hour, Small and encouraging simple, everyday actions thatBusiness Saturday and It Gets Better are all are easy for people to do on a regular basisgood examples of strong, relevant causes. can help allow a movement to catch hold.Application of Behavioral Earth Hour is an example of a movement thatEconomics: had a low barrier to entry, asking participants to give up electricity for just one hour duringFor the sake of this paper, we will consider the the entire year. As noted previously, however,broad discipline of driving people to action via getting people to do something once a yearbehavioral insights as “behavioral economics.” may not result in a sustained habit.From social proof to confirmation bias toletting people be creative and display theirinvolvement, great movements know howto trigger action. Pepsi Refresh Everythinginvited people to vote to determine whichnon-profits would receive $20mm of funding.Participants became invested in the outcome, 11 BUILDING SOCIAL MOVEMENTS FOR BRANDS MARCH 2013
  12. 12. Measureable Actions: may not lead to sales growth, as was the case with Pepsi Refresh Project. (One ofNot only do supporters need to know the things that helped make The Girl Effectwhat goals they are working toward with successful is that the Nike brand is notthe movement they have joined, but it is readily evident as a sponsor; because theimportant for the organizers to be able to movement is unbranded, it has a scope andmeasure whether the movement has “moved vision much larger than athletic gear.)the needle” in any significant way. The keyperformance indicators will vary, depending 3 Given the demands on consumers’on the mission statement of the movement, time and attention, the more a brand orand could be connected to product sales, movement can limit barriers to entry, thesocial change, or political gain. Being able more likely it is that participants will track year-over-year results allows the Complicated requirements for supportmovement’s organizers, supporters (and can be a hindrance to participation and/detractors) determine success. or duration of a movement. Simple actions and simple messages work best. TheFour enduring lessons for artful management and targeting of simplemovements: messages and actions in the campaign to re-elect President Obama was part of its1 Understand and be able to articulate the success. cause behind the movement and the actions required of participants. Without a clear 4 Be prepared to invest time, effort, and vision, a movement cannot succeed (e.g., dollars to assist the movement’s growth. Occupy Wall Street). Additionally, it is vital Part of the success of the Obama 2008 that brands be clear on financial and brand and 2012 campaigns came from the sheer reputation goals, and set appropriate volume of dollars and work effort involved metrics against which to measure the from paid staffers and volunteers. Similarly, positive impact on business in addition to American Express has invested significant the community impact. amounts of money in paid media and other resources to support their strategy and2 Some of the most successful movements efforts for Small Business Saturday. While are those that are perceived as genuine some movements are successful and “go and organic. Trying to develop and define a viral” with little financial investment, this is movement connected to a product, or where rare. The biggest brand movements require the purchase of the product is key to the financial support, allowing them to grow movement, may be perceived as inorganic on a scale that unsupported movements and forced. Connecting directly to a product cannot. 12 BUILDING SOCIAL MOVEMENTS FOR BRANDS MARCH 2013
  13. 13. Movements Rankings Social Total Social Facebook Twitter YouTube YouTube Google+ Movements Actions Fans Followers Views Subscribers Followers Obama ‘12 It 1 350.6mm 33mm 28mm 287mm 284k 2.4mm Begins With Us Obama ‘08 Yes, 2 123.5mm 3.2mm 109k 120mm 150k 0 We Can Romney ‘12 3 Believe in 44mm 7.9mm 1.23mm 34mm 32mm 882k America 4 Pepsi Refresh 6.7mm 4.0mm 65k 2.6mm 2k 0 5 Earth Hour 6.3mm 768k 81k 5.4mm 72k 8k AMEX Small Biz 6 5.0mm 3.2mm 16k 1.8mm 0k 0 Saturday 7 Nike Girl Effect 4.4mm 306k 36k 4mm 4k 0 8 It Gets Better 4.1mm 287k 77k 3.8mm 46k 642 Tsunami Relief 9 773k 38k 50.5k 682k 302 3,364 Project Occupy Wall 10 585k 411k 172k 0 0 2,732 Street 13 BUILDING SOCIAL MOVEMENTS FOR BRANDS MARCH 2013
  14. 14. Sub-Category Rankings Political Total Social Facebook Twitter YouTube YouTube Google+ Movements Actions Fans Followers Views Subscribers Followers Obama ‘12 It 1 350.6mm 33mm 28mm 287mm 284k 2.4mm Begins With Us Obama ‘08 Yes, 2 123.5mm 3.2mm 109k 120mm 150k 0 We Can * Romney ‘12 3 Believe in 44mm 7.9mm 1.23mm 34mm 32mm 882k America* no official Google+ channel Social Total Social Facebook Twitter YouTube YouTube Google+ Movements Actions Fans Followers Views Subscribers Followers 1 Earth Hour 6.3mm 768k 81k 5.4mm 72k 8k 2 It Gets Better 4.1mm 287k 77k 3.8mm 46k 642 Tsunami Relief 3 773k 38k 50.5k 682k 302 3,364 Project Occupy Wall 4 585k 411k 172k 0 0 2,732 Street** no official YouTube channel Brand Total Social Facebook Twitter YouTube YouTube Google+ Movements Actions Fans Followers Views Subscribers Followers 1 Pepsi Refresh 6.7mm 4.0mm 65k 2.6mm 2k 0 AMEX Small Biz 2 5.0mm 3.2mm 16k 1.8mm 0k 0 Saturday 3 Nike Girl Effect 4.4mm 306k 36k 4mm 4k 0*Facebook page and Twitter page are no longer liveData reflects a snapshot in time, as of Tuesday, 11/27/12 14 BUILDING SOCIAL MOVEMENTS FOR BRANDS MARCH 2013
  15. 15. Profiles of MovementsObama ‘08 – Yes We Can Description Strengths The “Yes We Can” movement ƒƒ Barack Obama became the 44th became nationally recognized in president of the United States the United States during Barack in an election that saw 130mm Obama’s 2008 campaign for people vote, the most ever in a president. presidential election. Target The message was powered by ƒƒ The Pew Research Center US a massive media buy, including determined the 2008 election digital and social media, which was the most racially and Sustained Action helped harness the grassroots ethnically diverse in US Duration of 2008 base and generated the largest history, which reinforces election cycle voter turnout in US history. how successful the Obama campaign was at attracting new Size Call to Action voters. 123.5mm social actions The desired behavior of this Weaknesses movement was to identify and Key Engagement activate a new group of voters ƒƒ Detractors point to Obama’s Platforms who would help fundraise, $740mm media spend as a YouTube, Social campaign, and vote for a leader major driver of his election Networks, Twitter, who promised to bring real campaign. Email, Paid Media change. Obama’s campaign Spend and in- team introduced new forms of ƒƒ Bloomberg published Obama’s game advertising technology to fundraising that spending, which eclipsed the combined the traditional reach combined $646.7mm that of old media with the targeting Bush/Kerry spent four yearsSOURCES: capabilities of digital/social media. earlier. Causeactr/2010/12/20/three-simple-words-a-rhetorical-analysis-of-the-slogan-_25e2_2580_259cyes-we-can_25e2_2580_259d-molly-mcguire/default.htm Elect Barack Obama to the,_2008 Presidency in 2008. 9short212338595089952692-1950834 15 BUILDING SOCIAL MOVEMENTS FOR BRANDS MARCH 2013
  16. 16. Political MovementObama ‘12 – It Begins With Us Description Strengths The “It Begins With Us” ƒƒ Barack Obama won a second movement became nationally term as President of the Target recognized in the United States United States by leveraging big US during Barack Obama’s 2012 re- data and cloud computing to election campaign. generate 2.2mm volunteers, the Sustained Action largest grassroots campaign Duration of 2012 Again, President Obama in political history. election cycle leveraged new media and big data to help target and connect with ƒƒ To illustrate, the Economist Size new voters. Through his message reported on how President 350.6mm and innovative marketing strategy, Obama spent the lion’s share of social actions Obama won his re-election by a his funds on online advertising margin of 50.35% to 48.13%. to develop “a huge network of Key Engagement volunteers, to proselytize on his Platforms Call to Action behalf.” Social Networks, Reddit, Tumblr, The desired behavior of this Weaknesses YouTube, Twitter, movement was to identify and Email, Paid Media activate new groups of voters, to ƒƒ Some point to the fact that help fundraise, campaign, and Obama had four years as vote for a leader who promised to president to gather supportSOURCES: keep moving the country forward. through social networks and,_2012 To do this, Obama’s campaign other media outlets, whereas team introduced leveraged big the Republican candidates data and cloud computing to were not afforded the sametrail/romney-outspent-obama-advertise/238241/ improve his targeting capabilities. opportunity. Cause Re-elect Barack Obama to the Presidency in 2012. 16 BUILDING SOCIAL MOVEMENTS FOR BRANDS MARCH 2013
  17. 17. Political MovementRomney ‘12– Believe in America Description Strengths The “Believe in America” ƒƒ Utilized multiple social movement became nationally networks, from Facebook to recognized in the United States Pinterest to Spotify, to capitalize Target during Mitt Romney’s 2012 on a range of audience US campaign for president. segments and communication formats. Sustained Action It was based on the theory Duration of 2012 that Romney’s experience in ƒƒ Although he had lower follower election cycle the financial sector could help numbers on Facebook, Romney address the economic situation made strategic Facebook ad Size the United States was facing, and buys so that his ads would 44 mm social put America back “on a course to appear next to terms such actions greatness.” as “Obama” and “Democrat.” The result, according to one Key Engagement Call to Action report, is that Romney gained Platforms Facebook followers at double Facebook, The desired behavior of this the rate of Obama. YouTube, Twitter, movement was to encourage Television, people to vote for Romney, Weaknesses Google+, email who, if elected, promised to grow the economy, create jobs, ƒƒ As Forbes notes, although and increase financial checks the campaign had access toSOURCES: and balances in the federal a significant amount of data government through social networking,campaign-social-media.htmlhttp://campaignstops.blogs.nytimes. it failed to utilize it in such acom/2012/11/15/social-and-anti-social-media/ Cause way that drove actions thatmarkfidelman/2012/11/11/5-ways-romney-could-have-won-the-election- would lead to a Romney win onwith-data-social-and-mobile/ Elect Mitt Romney to the election day.infographic-obama-romney-social-media/236798/ Presidency in 2012.Romney_presidential_campaign,_2012 ƒƒ Romney was forced to spendof-the-obamaromney-social-media-campaign-2012-9?op=1 much of his campaign prior to the nomination dealing withvs-romney-in-social-media-who-s-using-it-best Republican opponents, and defending himself against detractors in his own party, which led to a split focus. 17 BUILDING SOCIAL MOVEMENTS FOR BRANDS MARCH 2013
  18. 18. Social MovementEarth Hour Description Strengths Earth Hour is a worldwide ƒƒ Supporters highlight Earth movement organized by the Hour’s global adoption by 150 World Wildlife Fund (WWF) countries, measureable impact, and held towards the end of and four years of activity as March encouraging households evidence of success. and businesses to turn off their non-essential lights to raise ƒƒ For example, Commonwealth Target awareness about the need to take Edison (a utility company that Global action on climate change. services Chicago) reported that about 840,000 pounds of carbon Sustained Action Call to Action dioxide were kept out of the Once-a-year atmosphere during Earth Hour activation, that has The goal of this movement is 2008. taken place for the to reduce energy consumption. past four years Every March 27th, WWF encourages supporters to shut Weaknesses Size down all their power (lights, 6.3mm heating, air conditioning, etc.) ƒƒ Detractors label Earth Hour social actions for exactly one hour (known as as a failure because the once- Earth Hour). Participants are a-year program generates Key Engagement encouraged to spread the word to insignificant short-term and Platforms their friends and family through long-term behavior changes, Facebook, Twitter, social channels. beyond a symbolic action. Website, Google+, YouTube and TV Cause ƒƒ To illustrate, Roger Sowell published a report in A small act by a large group of 2009 that showed no apparentSOURCES: people can make a big difference. decrease in the power load Using this principle, Earth Hour throughout the state of aims to show the world that by California during Earth Hour. making small sacrifices, there can be some hope in reversing the effects of global warming. 18 BUILDING SOCIAL MOVEMENTS FOR BRANDS MARCH 2013
  19. 19. Social MovementIt Gets Better Description Strengths It Gets Better is an Internet- ƒƒ Supporters classify It Gets based movement founded in Better as a success due to the the United States in 2010 by movement adoption in 25 global Dan Savage and his husband markets and two years of Terry Miller, in response to the sustained activity. Target suicides of teenagers who were Global bullied because they were gay or ƒƒ For example, President Obama (NA heavy to date) suspected of being gay. shared his support by making a promotional video that had over Sustained Action Call to Action 461K views to date. Continuous The goal of this movement is Weaknesses Size to prevent bullying and suicide 4.1mm among LGBT youth. To do this, It ƒƒ Detractors point out It Gets social actions Gets Better encourages gay adults Better should focus on parents, and straight allies to help convey not teens, to help reduce LGBT Key Engagement the message that LGBT teens’ suicide. Platforms lives will improve. Facebook, Twitter, ƒƒ To illustrate, The Family Website, Google+, Cause Acceptance Project’s research YouTube and has demonstrated that Tumblr Everyone deserves to be “parental acceptance, and respected for who they are. even neutrality, with regard to a child’s sexual orientation”SOURCES: can bring down the attempted suicide rate. 19 BUILDING SOCIAL MOVEMENTS FOR BRANDS MARCH 2013
  20. 20. Social MovementOccupy Wall Street Description Strengths Occupy Wall Street (OWS) is a ƒƒ Supporters highlight how OWS protest movement that began on is currently active in 1,500 cities 9/17/11. The main issues are social globally and how technology and economic inequality, greed, and social media are increasing corruption, and perceived undue awareness and participation. Target influence of corporations on Global government. ƒƒ In November 2011, Public Policy Polling did a national survey Sustained Action Call to Action which found that 33% of voters Continuous supported OWS. The goal of this movement is to Size fight back against the richest 1% Weaknesses 585k of people who are writing the social actions rules of an unfair global economy. ƒƒ Detractors often criticize OWS OWS encourages supporters to for not having clear demands Key Engagement follow the revolutionary Arab and thus not being able to Platforms Spring tactic to achieve their accomplish any goals. Facebook, Twitter, goals, and encourages the use Tumblr, Website of nonviolence to maximize the ƒƒ Ginia Fellafante points out and Celebrities safety of all participants. in the New York Times that (Michael Moore, OWS supporters have a lack of Nancy Pelosi) Cause focus, highlighting some who note that “no one who uses an Occupy Wall Street is a leaderless Apple computer can possiblySOURCES resistance movement, with say anything critical about people of many colors, genders capitalism.”Wall_Street and political persuasions. The one thing all participants havejv2p67MCFYd9Ogod1DgACQ in common is that We Are Thepower/five-ways-occupywallstreet-has-succeeded 99% who will no longer toleratetop-ten-richest-celebrities-supporting-occupy-wall-street/# the greed and corruption of the 1%. 20 BUILDING SOCIAL MOVEMENTS FOR BRANDS MARCH 2013
  21. 21. Social MovementTsunami Relief Fund Description Strengths There were many organizations ƒƒ Supporters proudly highlight delivering relief, or funding relief that the Tsunami fundraising programs, in the wake of the movement is currently 93% of Japanese Tsunami. GlobalGiving the way to its goal, with $8.8 was one organization that million dollars raised out of a Target effectively connected donors $9.5 million goal. Global with disaster areas or grassroots projects in developing worlds. ƒƒ For example, Makoto Sustained Action Potential donors could browse Katakeyama explained how Continuous and select from a wide offering of he received relief money from projects, and could easily transfer GlobalGiving so he could start Size funds to the area of interest. oyster farming again, which 773k social actions directly benefited his local Call to Action economy and increased the Key Engagement local food supply. Platforms Following the Japanese Facebook, Twitter, earthquake and tsunami in March Weaknesses Website, Google+, 2011, GlobalGiving established mobile/texting a fundraising goal of 9.5 million ƒƒ Detractors label GlobalGiving dollars for tsunami relief. They as fiscally irresponsible solicited and collected donations because it takes 10% ofSOURCES: from multiple platforms, donations for operating including, digital, mobile, social expenses. and TV. ƒƒ To illustrate, Charity Navigator, Cause the well-respected non-black-friday/ profit watchdog, only gives GlobalGiving is a charity GlobalGiving three out of a fundraising movement that gives possible four stars (a concern, social entrepreneurs and non- since a four-star rating isn’t profits from anywhere in the hard to achieve). world a chance to raise the money that they need to improve their communities from anywhere in the world. 21 BUILDING SOCIAL MOVEMENTS FOR BRANDS MARCH 2013
  22. 22. Brand MovementAmex Small Business Saturday Description Strengths American Express started ƒƒ American Express helped drive Small Business Saturday in sales in small, local stores, as 2010 as a way to generate more 102mm customers shopped on awareness of local, small Small Business Saturday. businesses, and to assist in Target generating sales for their small ƒƒ Mashable reported that US business merchants. American Express “saw a 23% increase in transactions Sustained Action Call to Action at small business in 2011,” Once a year which was a win for the small Shop small and shop local — go businesses, as well as Amex. Size into your local stores and give 102 million US them your business. Weaknesses consumers shopped “small” Spread the word — tell others to ƒƒ Critics point out how the on Small Business shop small and shop local. one-day affair has limited Saturday in 2011. sustainable impact, how Cause American Express charges 5mm social very high fees to vendors actions. Small businesses across America (~2.5%), and how this need the enduring support campaign is designed to help Key Engagement of local shoppers. While the Amex, rather than the small Platforms benefits of big chains and big box business community. Facebook, Twitter, retailers cannot be dismissed, it’s Website, Merchant America’s small businesses that ƒƒ recently reported Kits, CRM, serve our communities best. that the program is “a Advertising monetary boom if they can get more people to use the card…but there’s been noSOURCES: reciprocal kindness to the merchants.”american-express-small-business-saturday/ 22 BUILDING SOCIAL MOVEMENTS FOR BRANDS MARCH 2013
  23. 23. Brand MovementNike Foundation, The Girl Effect Description Strengths Founded by The NoVo Foundation ƒƒ Supporters highlight how and The Nike Foundation, The Girl Nike was able to successfully Effect is a movement to invest draw attention and interest in and provide opportunities to to an important international adolescent girls as a means social and economic issue, as Target to end poverty in developing evidenced by $41mm donated to Global countries. It is based on the the program in first three years theory that, if given the right (2007-2009). Sustained Action opportunities, girls and women Continuous can be effective at lifting ƒƒ The Huffington Post reported themselves and their communities on how the Girl Effect helped Size out of poverty. decrease HIV prevalence by 4.4mm 60%, compared to peers. social actions Call to Action Key Engagement The desired behavior of this Weaknesses Platforms movement was to end poverty in YouTube, developing countries by focusing ƒƒ Critics have slammed the Facebook, on, and investing in adolescent Girl Effect for playing up to Twitter, Multiple girls in those countries. stereotypes of women and Websites, Email, girls as natural caregivers, Partnerships (with Cause ignoring questions of Clinton Global structural inequality and Initiatives, etc.) Ending poverty by investing power imbalance. and PR/Blogger resources in girls around the Outreach world. ƒƒ Aidwatchers openly questioned, “Why reinforce perceptions about “women’sSOURCES: work” and “men’s work” by claiming that women make better homemakers?” 23 BUILDING SOCIAL MOVEMENTS FOR BRANDS MARCH 2013
  24. 24. Brand MovementPepsi Refresh Description Strengths The Pepsi Refresh Project began ƒƒ Built equity for the Pepsi brand, in 2010 as an initiative to identify as evidenced in a 2010 Forbes and fund projects that would and Reputation Institute study, have a positive impact on their which indicated that Pepsi community, states, or the country. moved from #16 to #5 among Target Originally planned as a one-year the country’s most reputable US campaign, Pepsi Refresh lasted brands. for two years, and awarded Sustained Action $20mm in grants to non-profit ƒƒ Empowered communities and Two years organizations, businesses, and individuals to believe they could individuals, who were chosen step up and change their world. Size through a system of voting via 6.7mm social social media. Weaknesses actions Call to Action ƒƒ Didn’t correlate directly enough Key Engagement to sales, as market share Platforms The desired behavior of this decreased during the same Facebook, movement was to encourage time period. Twitter, Website, individuals and nonprofits to Mobile, YouTube, ideate innovative and creative ƒƒ Faced criticism with how grants and Advertising solutions to help move their were awarded, and there were Celebrity tie-ins communities forward. many allegations of cheating. (NFL) CauseSOURCES: Refresh Everything (The Pepsi Refresh Project) was conceived as a “ground-breaking initiativepepsi-refresh-project/237629/ designed to fund good ideas, bigpepsi and small, that help refresh ourThe-Pepsi-Refresh-Project-Awards-13-Million-to-Support-the-Publics-Favorite-Idea03222010.html world.” 24 BUILDING SOCIAL MOVEMENTS FOR BRANDS MARCH 2013
  25. 25. Appendix A:Top Ten Pages on Facebook,Twitter and YouTubeFacebook Twitter YouTube Brand Fans Brand Followers Brand Views 1 Facebook 84,121,319 1 Lady Gaga 32,660,281 1 Psy 1,116,593,319 2 YouTube 67,719,238 2 Justin Bieber 32,372,480 2 Justin Bieber 817,886,738 Texas Holdem Jennifer Lopez/ 3 67,666,376 3 Katy Perry 30,699,659 3 636,739,081 Poker Pitbull 4 Rihanna Eminem/ 64,797,581 4 Rihanna 27,579,512 4 527,855,009 Rihanna 5 Eminem 64,490,260 5 Barack Obama 25,257,501 5 LMFAO 512,476,646 6 The Simpsons Charlie Bit My 58,826,643 6 Britney Spears 22,912,239 6 505,465,413 Finger - again! 7 Shakira 58,572,171 7 Taylor Swift 22,449,120 7 Shakira 504,975,753 8 Coca-Cola (Coke) 56,883,666 8 YouTube 21,435,228 8 Lady Gaga 502,934,765 Harry Potter 9 and the Deathly 54,723,452 9 Shakira 19,175,242 9 Michel Telo 473,010,286 Hallows 10 Lady Gaga 54,678,908 10 Kim Kardashian 17,050,528 10 Don Omar 415,846,863Source: as of 1/3/13 Source: as of 1/3/13 Source: as of 1/3/13 25 BUILDING SOCIAL MOVEMENTS FOR BRANDS MARCH 2013
  26. 26. About Social@OgilvyS ocial@Ogilvy is the largest social media marketing communications network in the world. Named 2011 Global Digital/Social Consultancy of the Year by The Holmes Report, the practiceleverages social media expertise across all Ogilvy Mather disciplines,offering an extensive list of services within the foundational businesssolutions – Listening and Analytics; Social Business Solutions; SocialMedia Marketing and Communications; Social Shopping; Social CRM;Social Care; and Conversation Impact.For more information, visit and connect withus at,,
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Building Social Movements for Brands - An Analysis of Global Movements by John Bell, Tom Boland, and Erin Carter.


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